arcus Treppen GmbH

Staircase construction

arcus Treppen GmbH
4.79 out of 5
Excellent
148 Reviews
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arcus stairs - professional staircase construction at friendly prices

arcus stairs are individually made to measure according to your wishes and ideas in highest quality. Our many years of experience as stair builders and our craftsmanship...
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Contact information

arcus Treppen GmbH
Heinrich-Schicht-Straße 6
42499 Hückeswagen
Germany
Directions

Contact person
Nina Stockebrand

Images & Videos

Opening hours

Thursday 08:00 am-05:00 pm

Websites

Social Media

98% Recommended
5 stars 95
1 star 1
Quality
Services
Implementation
Consulting
Cost-performance ratio
Excellent (4.50)
Top competencies

Customer focus

4.91 out of 5
23 Reviews

Efficiency

4.91 out of 5
22 Reviews

Surveying

5.00 out of 5
20 Reviews

100 Reviews on ProvenExpert.com

4.83 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
Everything went as planned - on time and reliable!
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Customer review & rating for:
arcus Treppen GmbH
08/31/2023Anonymously
arcus Treppen GmbH Comment from arcus Treppen GmbH:
Thank you, we appreciate it!!!
5.00 out of 5
Excellent
Recommendation
Very good staircase at a very good price / performance ratio! The consultation in advance we found pleasant and good! The assembly of the stairs was within the promised delivery time. We had a complaint, which was quickly and well fixed!
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Customer review & rating for:
arcus Treppen GmbH
08/17/2023Sascha G.
arcus Treppen GmbH Comment from arcus Treppen GmbH:
Thank you for the great review! We are pleased that you are satisfied with your new staircase and wish you continued enjoyment with it!
4.75 out of 5
Excellent
Recommendation
The advice was always very courteous and satisfactory.

In case of a discrepancy between order and delivery, we were helped reliably and satisfactorily. We were kept informed throughout the process and looked after in an extremely friendly manner
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Customer review & rating for:
arcus Treppen GmbH
07/03/2023Anonymously
arcus Treppen GmbH Comment from arcus Treppen GmbH:
Thank you very much for the positive review. We are pleased that you are satisfied with our services and wish you continued enjoyment with the new staircase!
1.33 out of 5
Poor
Planning in Essen very professional afterwards completely unsatisfactory due to change of contact person. You wait weeks for an answer and at an on-site appointment the right drawings were missing. After that, radio silence again.
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Customer review & rating for:
arcus Treppen GmbH
06/10/2023Anonymously
arcus Treppen GmbH Comment from arcus Treppen GmbH:
Thank you for your review - all feedback is important to us! We are very sorry to hear what happened. It should not have happened the way it did. We would love to learn more so we can make things right. Please email us at info@arcus-treppen.de so we can contact you directly. We look forward to hearing from you! Best regards - Your arcus stairs team
5.00 out of 5
Excellent
Recommendation
We have experienced a great consultation with expertise, patience and customer focus. The stairs and fall protection were adapted to personal needs and circumstances. Suggestions for the design were introduced by the consultants proactively, but not obtrusively. The installation was also professional and reliable. As a result, the staircase fits the style and look of the house, is an "eye-catcher". Qualitatively, it makes a very good impression.
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Customer review & rating for:
arcus Treppen GmbH
05/14/2023Anonymously
arcus Treppen GmbH Comment from arcus Treppen GmbH:
Thanks for the great review and continue to enjoy your new stairs!
5.00 out of 5
Excellent
Recommendation
Thank you very much for the installation of a new staircase. After detailed consultation with Mr. Mausbach, our old harp staircase was dismantled and replaced with a new cantilever staircase. The wooden staircase is beautiful to look at and of high quality. We are happy about the new stairs every day and thank the whole team for planning, implementation and installation. We would recommend the company Arcus - Stairs at any time!
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Customer review & rating for:
arcus Treppen GmbH
04/03/2023Peter und Claudia S.
arcus Treppen GmbH Comment from arcus Treppen GmbH:
Thank you for the great review. We are glad you are happy with your new stairs! Continue to enjoy it!
5.00 out of 5
Excellent
Recommendation
We needed a space-saving staircase to the attic. Arcus Stairs gave us the best advice. First, Mrs. Müllermeister came to us and made an overview of the existing conditions. Then an appointment was made in the stair studio, where we could look at the various options on site. From planning to installation, everything was perfect and we are glad that we came across Arcus Stairs through the recommendation of a friend.
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Customer review & rating for:
arcus Treppen GmbH
03/31/2023Anonymously
arcus Treppen GmbH Comment from arcus Treppen GmbH:
Thank you very much for the great praise. We are pleased that you are satisfied with our services and the staircase. We wish you continued enjoyment with the new staircase!
3.75 out of 5
Good
Recommendation
Thank you for the good advice, the professional guidance and the completion of the beautiful staircase in time and value.
Greetings Golfclub Schloss Oefte Essen
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Customer review & rating for:
arcus Treppen GmbH
03/24/2023Anonymously
arcus Treppen GmbH Comment from arcus Treppen GmbH:
Thank you for the praise! We are glad that you are satisfied with the new stairs!
5.00 out of 5
Excellent
Recommendation
Professional handling of the stairs to the basement. We have had the stairs to the upper floors for 12 years and they are still very nice and sturdy. With this we give a clear recommendation to buy.
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Customer review & rating for:
arcus Treppen GmbH
03/20/2023Rolf K.
arcus Treppen GmbH Comment from arcus Treppen GmbH:
Thank you very much for the great review. We are glad that you are satisfied with our stairs. Continue to enjoy them!
4.75 out of 5
Excellent
Recommendation
Very friendly colleagues who installed the stairs. The staircase turned out very nice and really enhances our house again and provides a very cozy and homely atmosphere.
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Customer review & rating for:
arcus Treppen GmbH
01/17/2023Jürgen R.
arcus Treppen GmbH Comment from arcus Treppen GmbH:
Thank you for the positive review! We are pleased that you are satisfied with the new staircase and wish you continued pleasure with it!
5.00 out of 5
Excellent
Recommendation
Thank you for our new stairs :-)
Stairs were installed on the agreed date, everything worked out great, nice installation team and looks TOP!!!
Keep it up.
Many greetings,
J. Thomas
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Customer review & rating for:
arcus Treppen GmbH
01/10/2023Anonymously
arcus Treppen GmbH Comment from arcus Treppen GmbH:
Thank you very much for the great review! We are pleased that you are satisfied with our services. We wish you continued enjoyment with the new staircase!
5.00 out of 5
Excellent
Recommendation
Super satisfied with everything. From advice to measurement and construction everything top.
Price / performance also great.
Again and again with pleasure
H. Hoppe
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Customer review & rating for:
arcus Treppen GmbH
12/26/2022Petra H.
arcus Treppen GmbH Comment from arcus Treppen GmbH:
Thanks for the great review and continue to enjoy your new stairs!
4.75 out of 5
Excellent
Recommendation
Both installers were friendly, hardworking and did a great job. I am very satisfied with the stairs and will recommend Arcus Stairs to my friends.
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Customer review & rating for:
arcus Treppen GmbH
12/21/2022Marc F.
arcus Treppen GmbH Comment from arcus Treppen GmbH:
Thank you very much for the great review. We are glad that you are satisfied with our services and your stairs. Please feel free to recommend us :-) And continue to enjoy the stairs!
4.92 out of 5
Excellent
Recommendation
I have been buying my stairs from Arcus for many years. If something didn't go as planned, a quick and mutually satisfactory solution has always been found.
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Customer review & rating for:
arcus Treppen GmbH
11/15/2022Anonymously
arcus Treppen GmbH Comment from arcus Treppen GmbH:
Thank you for the great review! We are glad that you are satisfied.
And we are already looking forward to the next stairs that we may manufacture for you!
5.00 out of 5
Excellent
Recommendation
The entire phases of planning and implementation were characterized by open, binding and technically very competent communication. Since the installation of a staircase is not carried out regularly as a private person, all steps and activities could be easily understood. In advance, the contact person was always in the picture and the installation took place very quickly, on time as previously agreed and totally clean without any complications. We are totally thrilled with the staircase and therefore very happy to award 5 stars.
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Customer review & rating for:
arcus Treppen GmbH
11/11/2022J. W.
arcus Treppen GmbH Comment from arcus Treppen GmbH:
Thank you for the great review - we are very pleased! Continue to enjoy your new staircase.
5.00 out of 5
Excellent
Recommendation
Excellent service from A to Z (advice, quotation, measurement, installation, price, deadlines).
All very friendly and competent staff on the planning and organization side, plus an excellent installation team.
All in all, high quality goods, with a very good price / performance ratio!
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Customer review & rating for:
arcus Treppen GmbH
10/13/2022Heinz-Ulrich S.
arcus Treppen GmbH Comment from arcus Treppen GmbH:
Thank you very much for the nice praise, we are very happy about it! We wish you continued enjoyment with the new staircase!
5.00 out of 5
Excellent
Recommendation
Wonderful service, good ideas, competent advice, good timing, helpful and clean! We can recommend Arcus Stairs to EVERYONE who wants a (new) staircase!
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Customer review & rating for:
arcus Treppen GmbH
08/22/2022B.
arcus Treppen GmbH Comment from arcus Treppen GmbH:
Thank you for the great review! We are pleased that you are satisfied with our services and wish you continued enjoyment with the new staircase!
5.00 out of 5
Excellent
Recommendation
An all-round carefree package was delivered to us by arcus Treppen GmbH. Promised deadlines were met, advice understandable and much more.
Many thanks for this and to recommend for other homeowners.
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Customer review & rating for:
arcus Treppen GmbH
06/10/2022Anonymously
arcus Treppen GmbH Comment from arcus Treppen GmbH:
Thank you for the nice feedback and continue to enjoy your new staircase!
5.00 out of 5
Excellent
Recommendation
The two installers did a very good job. I like the stairs very much. Mr. Müllenmeister has advised and accompanied me very well.
I will gladly recommend your company.
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Customer review & rating for:
arcus Treppen GmbH
01/26/2022Cornelia H.
arcus Treppen GmbH Comment from arcus Treppen GmbH:
Thank you for the great praise! We are pleased that you like your new staircase - continue to enjoy it!
5.00 out of 5
Excellent
Recommendation
Very good communication, on time at the specified date there!!! Fast, reliable and above all clean work. A super job delivered............
Always gladly greetings and good luck
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Customer review & rating for:
arcus Treppen GmbH
01/13/2022Oliver S.
arcus Treppen GmbH Comment from arcus Treppen GmbH:
Thank you for the great praise and continue to enjoy your new staircase!
48 Reviews from
5 other sources
4.73 out of 5
Excellent
5.00 out of 5
Excellent
6 reviews on Facebook
 
11/10/2022
5.00 out of 5
Excellent
2 reviews on Facebook
 
11/22/2022
4.70 out of 5
Excellent
31 reviews on Google Maps
 
09/19/2023
4.70 out of 5
Excellent
6 reviews on Google Maps
 
12/14/2022
4.30 out of 5
Good
3 reviews on Google Maps
 
12/14/2021
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All reviews and experiences about arcus Treppen GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 05/25/2018  |  Last update: 09/20/2023   |  Report profile

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