Auktionshaus Wilhelm Dechow GmbH

Consulting - Valuation - Marketing

Auktionshaus Wilhelm Dechow GmbH
CUSTOMERS' CHOICE 2022
3.96 out of 5
Good
88 Reviews
Contact information
For over 115 years, we have been developing individual, customized solutions for the expert valuation and marketing of industrial assets.

Contact information

Auktionshaus Wilhelm Dechow GmbH
Essener Bogen 5
22419 Hamburg
Germany
Directions

Opening hours

Saturday CLOSED

Websites & Profiles

97% Recommended
5 stars 32
3 stars 0
2 stars 0
1 star 1
Excellent (4.75)
Cost-performance ratio
Excellent (4.83)
Top competencies

Sustainability

4.43 out of 5
7 Reviews

Appreciation

4.33 out of 5
6 Reviews

Additional services

4.33 out of 5
6 Reviews

37 Reviews on ProvenExpert.com

4.73 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
- super helpful with the pickup / loading in Hamburg
- very good communication
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Customer review & rating for:
Auktionshaus Wilhelm Dechow GmbH
12/01/2021H.
4.73 out of 5
Excellent
Recommendation
I had successfully participated in the Boeing 707 auction.

A very big thank you for the smooth handling. Especially the pickup at the Essener Bogen on 10.11.2021 was a fantastic experience.

Excellent parking facilities included, I was served quickly and courteously. Not only had the two very nice gentlemen quickly provided me with everything, I was also informed about technical details of my auctioned goods.

Finally, we were told exciting anecdotes from former 707 pilots. As a flight enthusiast, it was great to hear something like that.

An all around successful experience including beautiful days in HH.

Many thanks
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Customer review & rating for:
Abholung Ihrer ersteigerten Waren am Auktionsstandort
11/22/2021Florian A.
5.00 out of 5
Excellent
Recommendation
Helpful staff and uncomplicated processing when picking up the goods!
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Customer review & rating for:
Abholung Ihrer ersteigerten Waren am Auktionsstandort
11/18/2021olaf K.
5.00 out of 5
Excellent
Recommendation
I would especially like to thank Mr. Meneses and Mr. Kalter for the excellent care and support.
The Dechow support team also deserves our thanks for their great support in coordinating the pickup.
Kind regards
Rweha
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Customer review & rating for:
Abholung Ihrer ersteigerten Waren am Auktionsstandort
09/02/2021R.
5.00 out of 5
Excellent
Recommendation
Fast processing, user friendly site, customer service very helpful and nice. Am very satisfied :)
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Customer review & rating for:
Auktionshaus Wilhelm Dechow GmbH
08/27/2021Anonymously
5.00 out of 5
Excellent
Recommendation
I bought something at auction, the transaction went smoothly and the goods were picked up faster than expected. I will continue to bid at Dechow.
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Customer review & rating for:
Auktionshaus Wilhelm Dechow GmbH
08/26/2021Anonymously
5.00 out of 5
Excellent
Recommendation
I am very satisfied with my auctioned goods and the settlement at the pickup. 👍🏻
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Customer review & rating for:
Abholung Ihrer ersteigerten Waren am Auktionsstandort
08/26/2021Anonymously
4.00 out of 5
Good
Recommendation
Gave almost 3 weeks delay in the pickup appointment.
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Customer review & rating for:
Abholung Ihrer ersteigerten Waren am Auktionsstandort
08/25/2021Anonymously
5.00 out of 5
Excellent
Recommendation
I was very satisfied with the handling.
The people received a 20 euro tip from me.
I will continue to buy from you.
With kind regards
Franz Schwope
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Customer review & rating for:
Abholung Ihrer ersteigerten Waren am Auktionsstandort
08/25/2021Franz S.
5.00 out of 5
Excellent
Recommendation
Super support on site. Thank you.
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Customer review & rating for:
Abholung Ihrer ersteigerten Waren am Auktionsstandort
08/25/2021A.
1.00 out of 5
Poor
My experience with the auction house: see stars.
My recommendation: NO cooperation with the auction house.
Amusing feedback form. NO, but really NO question is to be blessed with a good rating. SORRY I have to give 1 star, very gladly I would give minus 5 stars.

It is not fun anymore!
Published conditions deleted after the fact, unplannable! Auction descriptions insufficient and even wrong (although here the price was reduced retroactively on my pressure).
In addition, with altogether 10 further inquiries on my part there was no meaningful answer. Neither to the lots, nor to the dates. ALWAYS only " I forward it", "that can tell them only the logistician", "there is only the email address here", "please call the contact person directly, so the one who has made the descriptions / pictures (such a one is basically NOT to reach)", I have equal weekend, I am relaxed" ...etc. Really unbelievable! NONE of my questions or concerns were adequately answered.
All in all, this unbelievable extra effort is not worth a cent of the imposed transport costs!
I have been a customer of this auction house for years and nothing has worked for about 12 months. In the future, it must also no longer!

Update-1:
Hello Team Dechow, no thank you. I don't want to give you any more free time. Dechow does not even manage to answer the email correspondence so far. This is ignored and remains unanswered (for 18 days).
Should you nevertheless wish a consulting service on the subject of "Customer Service/Journey- just do it better", we may certainly charge an appropriate amount for this!

Update-2:
Still no response to my mail or to my calls. Nothing happens in my matter! In addition, I must say, the Mr. W. is times really a continuous " deep breathing employee". You can practically see the eye roll through the phone. To spread so much annoyance on the phone clearly wins the gold medal and the title MdM. here! Project manager and CEO are of course always in the meeting, which also speaks for itself.

Furthermore: Correspondence to the GF is answered by "Team Support". Works for you ;-)
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Customer review & rating for:
Abholung Ihrer ersteigerten Waren am Auktionsstandort
08/25/2021N.
5.00 out of 5
Excellent
Recommendation
Customer review & rating for:
Auktionshaus Wilhelm Dechow GmbH
08/12/2021Anonymously
3.80 out of 5
Good
Recommendation
Processing and contact without problems. Thank you very much!
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Customer review & rating for:
Auktionshaus Wilhelm Dechow GmbH
08/11/2021Christian B.
4.60 out of 5
Excellent
Recommendation
The wait for feedback unfortunately took a little longer in some cases, but overall everything worked out well.
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Customer review & rating for:
Auktionshaus Wilhelm Dechow GmbH
08/10/2021Tom K.
5.00 out of 5
Excellent
Recommendation
Very nice staff, everything great
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Customer review & rating for:
Auktionshaus Wilhelm Dechow GmbH
08/05/2021Jan A.
5.00 out of 5
Excellent
Recommendation
I would super helped not better
Show original
Customer review & rating for:
Auktionshaus Wilhelm Dechow GmbH
05/20/2021Anonymously
5.00 out of 5
Excellent
Recommendation
Rating for:
Auktionshaus Wilhelm Dechow GmbH
11/17/2021Anonymously
5.00 out of 5
Excellent
Recommendation
Rating for:
Abholung Ihrer ersteigerten Waren am Auktionsstandort
11/16/2021Anonymously
5.00 out of 5
Excellent
Recommendation
Rating for:
Auktionshaus Wilhelm Dechow GmbH
10/05/2021Anonymously
5.00 out of 5
Excellent
Recommendation
Rating for:
Auktionshaus Wilhelm Dechow GmbH
09/14/2021Anonymously
51 Reviews from
1 other source
3.40 out of 5
Average
3.40 out of 5
Average
51 reviews on Facebook
 
01/08/2021
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All reviews and experiences about Auktionshaus Wilhelm Dechow GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 05/03/2021  |  Last update: 12/01/2021   |  Report profile

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