Auktionshaus Wilhelm Dechow GmbH

- super helpful with the pickup / loading in Hamburg
- very good communication

I had successfully participated in the Boeing 707 auction.

A very big thank you for the smooth handling. Especially the pickup at the Essener Bogen on 10.11.2021 was a fantastic experience.

Excellent parking facilities included, I was served quickly and courteously. Not only had the two very nice gentlemen quickly provided me with everything, I was also informed about technical details of my auctioned goods.

Finally, we were told exciting anecdotes from former 707 pilots. As a flight enthusiast, it was great to hear something like that.

An all around successful experience including beautiful days in HH.

Many thanks

Helpful staff and uncomplicated processing when picking up the goods!

I would especially like to thank Mr. Meneses and Mr. Kalter for the excellent care and support.
The Dechow support team also deserves our thanks for their great support in coordinating the pickup.
Kind regards
Rweha

Fast processing, user friendly site, customer service very helpful and nice. Am very satisfied :)

I bought something at auction, the transaction went smoothly and the goods were picked up faster than expected. I will continue to bid at Dechow.

I am very satisfied with my auctioned goods and the settlement at the pickup. 👍🏻

Gave almost 3 weeks delay in the pickup appointment.

I was very satisfied with the handling.
The people received a 20 euro tip from me.
I will continue to buy from you.
With kind regards
Franz Schwope

Super support on site. Thank you.

My experience with the auction house: see stars.
My recommendation: NO cooperation with the auction house.
Amusing feedback form. NO, but really NO question is to be blessed with a good rating. SORRY I have to give 1 star, very gladly I would give minus 5 stars.

It is not fun anymore!
Published conditions deleted after the fact, unplannable! Auction descriptions insufficient and even wrong (although here the price was reduced retroactively on my pressure).
In addition, with altogether 10 further inquiries on my part there was no meaningful answer. Neither to the lots, nor to the dates. ALWAYS only " I forward it", "that can tell them only the logistician", "there is only the email address here", "please call the contact person directly, so the one who has made the descriptions / pictures (such a one is basically NOT to reach)", I have equal weekend, I am relaxed" ...etc. Really unbelievable! NONE of my questions or concerns were adequately answered.
All in all, this unbelievable extra effort is not worth a cent of the imposed transport costs!
I have been a customer of this auction house for years and nothing has worked for about 12 months. In the future, it must also no longer!

Update-1:
Hello Team Dechow, no thank you. I don't want to give you any more free time. Dechow does not even manage to answer the email correspondence so far. This is ignored and remains unanswered (for 18 days).
Should you nevertheless wish a consulting service on the subject of "Customer Service/Journey- just do it better", we may certainly charge an appropriate amount for this!

Update-2:
Still no response to my mail or to my calls. Nothing happens in my matter! In addition, I must say, the Mr. W. is times really a continuous " deep breathing employee". You can practically see the eye roll through the phone. To spread so much annoyance on the phone clearly wins the gold medal and the title MdM. here! Project manager and CEO are of course always in the meeting, which also speaks for itself.

Furthermore: Correspondence to the GF is answered by "Team Support". Works for you ;-)

Everything tutti!

Processing and contact without problems. Thank you very much!

The wait for feedback unfortunately took a little longer in some cases, but overall everything worked out well.

Very nice staff, everything great

I would super helped not better