Unfortunately, the company Ford Kropf can be reached by phone neither in Deutschherrenstr nor in Bessemerstr, on good luck just drove into Deutschherrenstr with flat tires; Ford was not occupied - fortunately, Mr. Lindner from Opel has helped; Thank you! Also Mr. Hartmann from the service at Ford has helped on Monday immediately, otherwise by the not reachability prevails with me as an ex-customer great dissatisfaction.
I thank Mr. Sascha Speidel very much for the very good advice, the uncomplicated service and the speedy delivery of my new car! I am completely satisfied with his work and if I get a car again then only with him.
When taking over the car everything was checked and explained, friendly staff....Car was washed free of charge....
Advice Negative: Previously, unfortunately, no time indication of how long the workshop visit would be and what is behind the message" oil change required shortly" everything ( full customer service)...
Parking situation catastrophic
Automobilforum Kropf drew my attention to my early appointment request for a customer service and at the same time pointed out the TÜV appointment that was due. Vehicle drop-off and pick-up also worked out perfectly, despite inconvenient times.
I was in the workshop of Autohaus Kropf for the first time. I had a problem and they helped me professionally and repaired it within 2 days. I am very satisfied and will switch to the workshop in the future.
Unfortunately, I was not informed that the tickets for the public Verkersmittel are proportionately chargeable. One-way tickets for there and back would have been enough. most expensive day trips are usually superfluous.
Delay in the completion of the customer service by one day despite a firm promise of an appointment! With a journey of about 150 km I would have expected a timely information! A time expenditure of 2 days and a trip of 600 km only for customer service seems to me as an imposition, especially since this could have been solved better and more satisfactory on the part of the company Kropf. Very disappointing!
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Profile active since 12/22/2017 | Last update: 09/26/2023
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