BEAM Vacuum & Ventilation

 

Contact information
For 40 years Beam Vacuum & Ventilation have specialised in the supply and installation of central vacuum and energy efficient mechanical ventilation systems.

With unrivaled experience and 70,000+ installations throughout Ireland & UK, Beam...

Contact information

BEAM Vacuum & Ventilation
Opus Business Park,
35 Aughrim Road
  BT45 6BB Magherafelt
United Kingdom
Directions

Contact person
Alison Elder

Opening hours

Tuesday 09:00 am-05:00 pm

Websites & Profiles

Review from 02/10/2020  
5.00 out of 5
Excellent
Recommendation
Quality
Value
Services
Top competencies

Customer satisfaction

4.75 out of 5
69 Reviews

Customer loyalty

4.71 out of 5
58 Reviews

Professional demeanor

4.62 out of 5
45 Reviews
364 Reviews
5.00 out of 5
Excellent
Recommendation
Problem was solved on the day of the visit. Information provided on what to do in the future and Beam changed the original call out date to a date sooner which was of great help.
Review and rating for
Beam Customer Survey After Sales
02/10/2020Anonymously
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review and your comments.
5.00 out of 5
Excellent
Recommendation
Prompt service carried out quickly and efficiently by a courteous and experienced service engineer. Would have no problem recommending Beam to anyone. I especially like the fact that there is no exhaust from smelly vacuum cleaners and all the dust is taken outside.
Review and rating for
Beam Customer Survey After Sales
02/06/2020Gloria L.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review Gloria. We will be sure to pass your comments on to our engineer.
4.60 out of 5
Excellent
Recommendation
Did not realise how good the vacuum system was having never used it before.
On the heat recovery system I would like to maybe know more on the benefits of it, just was going on the basis it was required for a timber frame home, This was more my fault than Beam's.
Review and rating for
Beam Customer Survey completions.
02/04/2020Eugene K.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review Eugene and Thank you fro choosing Beam. Glad to hear you are happy cleaning. Would a demo of the MVHR unit and its controller by one of our Sales Team be of any assistance to you. They can go through the benefits with you and answer any questions you may have.
5.00 out of 5
Excellent
Recommendation
First class customer service from a first rate company. Would highly recommend your company to anyone thinking of installing both the ventilation and the vacuum system. Would hate to do without both.
Review and rating for
Beam Customer Survey After Sales
01/30/2020Eileen B.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review Eileen. We will ensure that your comments are passed on to the team.
5.00 out of 5
Excellent
Recommendation
Your workman is a superhero - what he is packing into his day will give someone a heart attack (I came down to get him some tea and biscuits, and he had finished - he'd already been in Donegal, two other stops and was on his way to more...) - he whistled around the house in minutes, nailed the problem and sorted it - there was no prevarication which usually we get from people coming into our historical rambling large house. He just got it sorted - brilliant. I am renovating a building in Spring and will need a quote to put complete system into the small house. Thank you - if I could give 6 stars I would.
Review and rating for
Beam Customer Survey After Sales
01/28/2020J.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review. We will be sure to pass your comments on to our engineer. Please do not hesitate to contact us when you require any Vacuum or Ventilation solutions in your upcoming renovation. Good luck with the renovation from all at Beam.
5.00 out of 5
Excellent
Recommendation
Paul is a complete gentleman.... great job many thanks Jill
Review and rating for
Beam Customer Survey After Sales
01/16/2020Anonymously
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thanks for your review Jill. We will pass your comments on to the engineer.
5.00 out of 5
Excellent
Recommendation
They came when they said they would come. They were courteous and friendly. They very quickly sourced the problem and carried out the service and repair.
Review and rating for
Beam Customer Survey After Sales
01/09/2020Anonymously
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review Andrew. We will pass your comments on to our engineer.
2.83 out of 5
Average
I love my beam system but the issues i had with the sales rep, lieing to us deciding what was happening in our house was a total disgrace. We were supposed to have a heat recovery system and in the end didn't get it because if the lies we were told at the ordering stage.
When organising work to be done i asked for a phonecall to let us know days as we did not live on site, we maybe if we wer lucky got a phonecall when they arrived.
The end of our vacumm keeps falling off, i have had it replaced but is still happening i would assume it must be a poor fit in the hose or poor quality. Not really that impressed with beam as a company love my hoover but with the one downfall mentioned above.
Review and rating for
Beam Customer Survey After Sales
01/02/2020Natasha k.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
We are sorry to read your review of our staff and products. This has been investigated and your sales representative who has been an employee of Beam for 30 years did not intentionally set out to mislead you in any way. At the time of order for the MVHR system, the house was at an early stage of construction and it was assumed that there would be room for the MVHR unit to be located in the loft. As the house was built and prior to installation and a site visit by the rep, it was discovered that there was no room to house the MVHR unit in the loft, and the suggested alternative option of locating the unit in the hotpress was rejected. With nowhere to house the MVHR unit, the subsequent proposal of a mechanical extract system was accepted.
Regarding the brush on your vacuum system coming off, we will have someone contact you to arrange to have this resolved.
We have been honestly trading for over 40 years and take very seriously any complaints about our staff. We hope the above outlines how the situation happened that you did not receive the system you originally hoped to have installed in your new home.
5.00 out of 5
Excellent
Recommendation
Quick and efficient service, friendly staff.
Review and rating for
Beam Customer Survey After Sales
12/20/2019Anonymously
5.00 out of 5
Excellent
Recommendation
Paul was friendly, very efficient and replaced the motor in a timely manner.
Review and rating for
Beam Customer Survey After Sales
12/20/2019Brian F.
1.00 out of 5
Poor
Recommendation
Beam engineer to call between 11am and 4pm - arrived approx. 5:15pm - a shorter time frame would be easier to manage for both the company and customer - had to take time of work unnecessary as usually home by 4pm
Replaced vac unit in kitchen but did not connect the pipe so while it turned on and made noise no suction - my son checked and was able to connect pipe. Also replaced filters but as I cannot check them due to the quality of other work I wonder if they were replaced or not!
Overall I find Beam Vacuum to be a great product but customer service lets it down
Review and rating for
Beam Customer Survey After Sales
12/19/2019Ann R.
4.33 out of 5
Good
Recommendation
Excellent - came when they said they would come and notified beforehand
Great service - job done!
Review and rating for
Beam Customer Survey After Sales
12/19/2019Anonymously
5.00 out of 5
Excellent
Recommendation
Mark and Terence were two of the most pleasant service engineers who have come to our home. They arrived at this busy seasonal (Christmas) time with a smile on their faces. The problem with the Beam system was found and fixed quickly and fixed. They even brought my order of a floor tool and brochure I wanted to browse along with them so that was fast delivery! The service was very reasonable also so all in all a it was a great experience. Thanks lads and Beam and Happy Christmas!
Review and rating for
Beam Customer Survey After Sales
12/16/2019Liana L.
5.00 out of 5
Excellent
Recommendation
Excellent service - very pleasant and helpful
Review and rating for
Beam Customer Survey After Sales
12/12/2019Rosa Q.
3.67 out of 5
Good
Recommendation
I found the staff today visiting my home to service the Beam Professional And respectful
Review and rating for
Beam Customer Survey After Sales
12/11/2019Arlene S.
4.67 out of 5
Excellent
Recommendation
Engineer (Paul) arrived, diagnosed problem promptly, carried out repair and then tested the system was operating properly. Explained the process and gave advice reference my queries. Excellent service, would use this service again.
Review and rating for
Beam Customer Survey After Sales
12/10/2019Happy c.
5.00 out of 5
Excellent
Recommendation
My service was easily organised. The engineer turned up on time, was very friendly & helpful & solved the issue fast.
Review and rating for
Beam Customer Survey After Sales
12/05/2019Anonymously
5.00 out of 5
Excellent
Recommendation
Execellent service staff Calum and Niamh very helpful and service engineer for sorting out problems
Review and rating for
Beam Customer Survey After Sales
12/04/2019Anonymously
5.00 out of 5
Excellent
Recommendation
The knowledge the engineer had
Review and rating for
Beam Customer Survey After Sales
11/25/2019J.
5.00 out of 5
Excellent
Recommendation
Love it. Very convenient. Easy to maintain. Had my first minor problem after having it installed 10 years ago which was fixed very quickly by the customer service and repair team.
Review and rating for
Beam Customer Survey After Sales
11/21/2019Suzanne ( Just my first name ).
46 Reviews from
2 other sources
4.60 out of 5
Excellent
27 reviews on Facebook
 
11/29/2019
4.40 out of 5
Good
19 reviews on Google
 
01/30/2020
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* All reviews are the subjective opinions of those who compose and submit them.  |  The profile owner is responsible for the contents of this page  |   Profile active since 10/17/2017  |  Last update: 02/13/2020   |  Report profile
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