BEAM Vacuum & Ventilation

heat recovery ventilation, MVHR, Central vacuum, Dust & Fume Extraction, LEV

BEAM Vacuum & Ventilation
1,065 Reviews i
published (99 %)
out of 1,066 reviews
Contact information
Beam Vacuum & Ventilation have specialised in delivering clean, fresh air to homes and businesses since 1977, which is why when it comes to experience, expertise, market leading products and aftersales support, 75,000+ customers across Ireland &...

Contact information

BEAM Vacuum & Ventilation
Opus Business Park,
35 Aughrim Road
Magherafelt BT45 6BB
United Kingdom
Directions

Contact person
Alison Elder

Review from 02/08/2024  
5.00 out of 5
Excellent
Recommendation
Quality
Value
Services
Top competencies

Customer satisfaction

4.75 out of 5
122 Reviews

Professional demeanor

4.65 out of 5
79 Reviews

Expertise

4.61 out of 5
80 Reviews

895 Reviews on ProvenExpert.com

5.00 out of 5
Excellent
Recommendation
Fantastic service from start to finish. Excellent product and would highly recommend beam to family and friend
Customer review & rating for:
Beam Customer Survey After Sales
02/08/2024Anonymously
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review and comments.
5.00 out of 5
Excellent
Recommendation
Arrived early and had vacuum sorted in about half an hour
Customer review & rating for:
Beam Customer Survey After Sales
02/02/2024Anonymously
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review and comments.
5.00 out of 5
Excellent
Recommendation
The service engineer was very helpful
Customer review & rating for:
Beam Customer Survey After Sales
01/31/2024K.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thanks for your review and feedback. We will share your comments with the engineer that attended. Thanks again.
4.67 out of 5
Excellent
Recommendation
The guy who arrived was immediately clear to be a really honest professional person. I was totally confident he would fix my issue and he did with very little fuss but clearly a very experienced highly trained operator- I would recommend your team to anyone based on what I experienced- well done to him in representing your company
Customer review & rating for:
Beam Customer Survey After Sales
01/29/2024First name o.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review and feedback. Our engineer who (has worked for the company for 30years) attended will receive your comments. Thanks again.
4.50 out of 5
Excellent
Recommendation
Speed, knowledge and expertise of repair operator.
Customer review & rating for:
Beam Customer Survey After Sales
01/29/2024Anonymously
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review and feedback. We will ensure your feedback is shared with the engineer that attended.
4.33 out of 5
Good
Recommendation
Initial contact with Grace by both email and phome were excellent. Grace was courteous, professional and pleasant throughout. The engineer that visited (very promptly) was efficient.
Customer review & rating for:
Beam Customer Survey After Sales
01/11/2024Anonymously
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thanks for your review and comments. I will ensure your feedback is shared with the team members involved as well as that of the wider team.
1.00 out of 5
Poor
Really poor quality, the thumb slider for on/off keeps breaking and now I've had to pay £50 for a new switch. the machine is out of warranty, however Beam know this was an ongoing issue and also produced a new on/off switch.
I've previously had a Cyclovac system for over 25 years with zero problems. Beam try to market themselves as leaders, however the quality isn't.
Customer review & rating for:
BEAM After Sales Service
01/10/2024p.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review, comments and telephone call today to purchase 2 x switches. All of our parts and accessories come with a manufacturer warranty period of 12 months from purchase. I will relay your feedback to the relevant teams and the manufacturer. Thanks
4.67 out of 5
Excellent
Recommendation
Engineer on the day was friendly, very helpful and offered good advice to users of the equipment.
Customer review & rating for:
Beam Customer Survey After Sales
01/04/2024K.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review and comments. I will ensure the engineer involved receives your comments. Thanks again.
5.00 out of 5
Excellent
Recommendation
polite, tidy and efficient
Customer review & rating for:
Beam Customer Survey After Sales
12/28/2023DAVID K.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review.
4.33 out of 5
Good
Recommendation
Customer service is top class although disappointed that a control circuit board failed only 4 years in with once weekly vaccuming
Customer review & rating for:
Beam Customer Survey After Sales
12/22/2023Aaron M.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review and comments. We appreciate all feedback I will ensure this feedback is shared to the relevant teams. I am sorry you are disappointed by the board failing after 4 years, each component is individual and all replacement parts come with a manufacturer warranty period of 12 months from purchase. Please do not hesitate to contact us on 028 796 32424 should you have any further queries. Thanks
5.00 out of 5
Excellent
Recommendation
Paul was out on time as arranged did a fab job left things tidy . Great job. Thanks a million
Customer review & rating for:
Beam Customer Survey After Sales
12/18/2023K.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank for your review and comments. We will ensure your feedback is shared with the engineer that undertook the work. Thanks again.
4.33 out of 5
Good
Recommendation
The engineers are lovely and very helpful, unfortunately we have a noise coming from our machine that no one can seem to fix but I can’t fault the staff
Customer review & rating for:
Beam Customer Survey After Sales
12/12/2023Lauren M.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thanks for your review and comments.
We will share your feedback with the relevant departments. Thanks again.
4.67 out of 5
Excellent
Recommendation
It's very simple and easy to use. It does a fantastic job in hovering up the dust or any dirt. It is extracted automatically to a drum where it can be easily disposed. The suction outlets are all placed ideally and conveniently around the house making it a simple job, no pulling hovers around the house and if a particular area only needs cleaned there is a point and hassle-free cleaning.
If I ever moved, I would have to have a Beam system installed it's so good.
Customer review & rating for:
Beam Customer Survey After Sales
11/10/2023Anonymously
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thanks for your review and feedback. We appreciate all feedback and hope you enjoy your BEAM Vacuum for many years to come.
5.00 out of 5
Excellent
Recommendation
All questions answered and product was as sold, very happy to recommend product to any one.
Customer review & rating for:
Beam Customer Survey completions.
11/08/2023Kevin C.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you very much for your feedback and for your recommendations, we really appreciate it.
5.00 out of 5
Excellent
Recommendation
Great customer service, prompt and good value for money.
Customer review & rating for:
Beam Customer Survey After Sales
11/07/2023Anonymously
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thanks for your feedback, we really appreciate it.
4.33 out of 5
Good
Recommendation
Swift and efficient service
Customer review & rating for:
Beam Customer Survey After Sales
11/03/2023Anonymously
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your feedback, much appreciated.
5.00 out of 5
Excellent
Recommendation
Friendliness of workers
Customer review & rating for:
Beam Customer Survey After Sales
11/02/2023Anonymously
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you, the team will be pleased to hear this feedback.
4.33 out of 5
Good
Engineer was early on site & completed the service efficiently & quickly. No reflection on the service provided but I do think the cost of spares are very high. I hope I won't need anything for quite some time
Customer review & rating for:
Beam Customer Survey After Sales
10/26/2023L.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your feedback, the service engineer will be pleased to hear your comments. We continue to work with the suppliers of the replacement parts to keep the costs to a minimum. We hope you will have many years of trouble-free vacuuming ahead.
5.00 out of 5
Excellent
Recommendation
Whether it be a general service or troubleshooting an issue the job is always completed efficiently with transparency and advice given at the time.
Engineers and staff have always been very pleasant yet professional. Many thanks.
Customer review & rating for:
Beam Customer Survey After Sales
10/25/2023Anonymously
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Our team will be delighted to hear your feedback - thank you so much, it's really appreciated.
5.00 out of 5
Excellent
Recommendation
Engineer was very nice and knew what he was doing 👏
Customer review & rating for:
Beam Customer Survey After Sales
05/10/2023U.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for you review and comments. We will relay your feedback to the engineer and also the wider team.
170 Reviews from
2 other sources
4.47 out of 5
Good
4.70 out of 5
Excellent
40 reviews on Facebook
 
11/22/2023
4.40 out of 5
Good
130 reviews on Google Maps
 
10/19/2023
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* All reviews and experiences about BEAM Vacuum & Ventilation are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 10/17/2017  |  Last update: 02/29/2024   |  Report profile

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