Every day, we drive the future of energy with our work. With ambition and professional competence, we are now active throughout Germany. We have already built over 9,000 photovoltaic systems and work for many satisfied customers. We accompany... private customers in their entry into sustainable, renewable energy supply and together we lay the foundation for energy independence.
I was convinced by BSH's overall concept. From the initial contact to tax issues, including financing, BSH offers everything from a single source. That speaks for good service.
The downside was that the wallbox I wanted from the start was not included by BSH sales. It was only afterwards, after further inquiry, that the sales department was called in.
Nothing works. You have to take care of everything yourself. My plant is already supposedly completed since 19.04.2022, but that can not be verified, because the plant is still not approved. When asked, they do not even call back. I would not hire this company again.
The workmanship and advice, as well as the quality of the products used, can be rated from "good" to "very good". Unfortunately, the customer service, which is necessary after the installation of the system to get the system running, turns the previously absolutely positive picture into a negative one. In the case of our installed system, there is a specific problem with the network operator (incorrect form of a power of attorney was submitted by BSH). The company BSH was not able to correct this error within six weeks. weeks to correct. So far, no solution has been found for this and we continue to wait for the meter exchange by the network operator. Unfortunately, our hands are tied there, otherwise the error would already be corrected.
For the execution of the work and the advice a clear recommendation for the subsequent service unfortunately a NO!
We got our system explained and installed very quickly and competently. The execution was excellent the people were all competent and polite. Very clean and fast. Also the telephone handling leaves nothing to be desired. We are so far completely satisfied, if not thrilled.
Can only recommend. The most stars there are . Jörg and Rosi Brodersen
Execution no 6 stars, because because of the cable laying for the wallbox the technicians had to come 3x. The long drill was missing. In the end, an alternative cable route was chosen.
Advice no 6 stars, because the tax issues were barely touched.
Otherwise, so far top satisfied
If the commissioning by BSH had not been so superficial and thus, in my view, incomplete, the rating would have deserved 5 stars across the board in all areas. The network operator contribution (MFN) was by far more extensive in terms of explanations and willingness to explain, although the plant portion of the MFN comprises the significantly smaller scope.
On-site queries about the different meter displays, power storage signals, storage-specific equipment (fan operation, etc.) were ignored by BSH and went unanswered.
Quote: "...Red light on the storage tank lights up - de-energize the system in the fuse cabinet and switch on the fuses again after 10 seconds. Do not call BSH/Service beforehand."
In public construction (VOB validity), this commissioning as a result of such instruction as a performance defect would have prevented acceptance by the builder or led to a reduction in the final invoice amount. Unfortunately, according to the contract, I paid the invoice in full before commissioning.
Whether an unqualified recommendation can be made will now be shown by reviewing the final documentation.
Top service and processing of the company BSH. Unfortunately, the Senec product with the memory is just offline, which reduces the very positive handling so far . For this, the BSH can nothing, but had to in two points in the evaluation!
We were actually very satisfied with the whole service in advance, then there were some problems (not our fault), which was not bad yet. But then we had a very unfriendly and not very customer-friendly contact person who ruined our cooperation with BSH (for example, he hung up on my wife on the phone). For the fact that we help finance the salary of this employee, we expect a more friendly support and timely information and consultation in case of problems. Conclusion: Super company, if you have the right contacts.
PS: After a complaint, we were compensated with a voucher.
Everything from a single source, good coordination between roof work and electrical work. Coordination with network provider SH-Netz AG could be better and smoother. The counter is unfortunately not yet set. Next time apply earlier.
All reviews and experiences about BSH GmbH & Co.KG are the subjective opinions of those who compose and submit them | The profile owner is responsible for the contents of this page |
Profile active since 02/04/2020 | Last update: 05/23/2022
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