The sale and the transaction went to our complete satisfaction, the seller was very friendly and nice.
However, there was one drawback. We bought a re-import car. What we didn't know, and the seller apparently didn't either, was that there was no service checkbook in the car, only an owner's manual in Arabic, Spanish and Portuguese. We spoke to the salesman about this, whereupon he contacted his sales manager. According to the seller, the sales manager probably said that these defects should have been discovered when the vehicle was handed over and that this was now our problem. We customers are to blame for not knowing that we should have asked about these things. We didn't assume that something like this would happen at all.
Given that we weren't told anything about it when the vehicle was sold, we think it's both unfair and rude. It's not a nice way to shift the blame onto the customer if the salesperson or even the sales manager didn't get an idea of what was actually in the vehicle and what wasn't beforehand.
We obtained information for the seller from the dealer of the car brand from which we purchased the re-import car that, in principle, no service checkbook and no user manual in German are available for re-import cars of this car brand and that these must be ordered from the car brand dealer as spare parts.
We'll wait and see how things turn out, but we assume that we'll have to get them ourselves.
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