In the offer it was not possible to see which slats were ordered, because there was only a technical name. During installation it was noticed that the wrong slats were ordered.
During the consultation, we had directly decided on slats with a silver coating, whereupon we were also shown samples that had none. When we brought this up during installation, Mr. Swertz became very loud and claimed that we had chosen them.
He then simply left again without at least having installed the rails.
In an email, he then told us that the new slats had been ordered from the manufacturer without first obtaining confirmation from us.
The quality is at least okay, even if the behavior towards customers leaves something to be desired.
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