Independent Mobility

We were looking for a stairlift for one of our parents - called on Monday - survey on Tuesday and fitted Wednesday. A first class consultation and fitting. Would highly recommend to anyone looking for a local - efficient and first class service. Thank you! S & S

I visited Independent Mobility with my mother-in-law who was looking for a rise and recliner armchair for use after a pending hip replacement operation. We arrived having no knowledge about the product and were delighted to see such a wide range of options available to look at and try out. The staff member who looked after us talked us through all the different options until we decided on the right model for her. He was knowledgeable, professional, funny and not in the slightest bit pushy. My mother-in-law thoroughly enjoyed the whole experience and was so grateful to have found something suitable before her operation. Initially her first choice fabric wasn't available for a couple of weeks but somehow the team managed to pull some strings with the manufacturer and the chair in her chosen material was delivered only 5 days later in time for her return home from hospital. Delivery was quick and efficient and at the advised time so no unnecessary waiting around. I also like the fact that the chair was manufactured in Yorkshire so we felt like we were keeping it local. I couldn't recommend Independent Mobility highly enough. Many thanks to Helen, Ian, Laura and the team for such an excellent service.

The staff from start to finish were great, nothing was too much trouble for them

i am 79 years old and i have just bought a scooter from independant mobility i hull.After a miner hicup with delivery thet bent over backwards to get me what i wanted.As i had no transport to get to Hull Carl came for me and took me to the showroom after trying a few scootrs all of which were good they did me a great deal to meet my wishes . when i had picked scooter i wanted Carl brought me and my new scooter home. All the staff i.e Carl , Laura and Niel are amazing staff and a credit to the company.So if you want a scooter make Indepandant Mobility your first stop and you will never go any where else truly amazing staff and products well done and thankyou.

When we first went into the showroom we received first class service by Jamie &Gavin. Very helpful & so professional in their approach! Jamie was with Dave to deliver my chair today and I was just delighted with their service. Thanks, guys. An excellent experience from beginning to end. Roy F., Hatcliffe, Lincolnshire

Perched a mobility scooter from the grimsby store Jamie who is the sale advisor, couldn't have been more helpful if he was family, no pressure or sales pitch, just good advice, many thanks will definitely recommend to anyone looking for any mobility product go here first iam sure that there is a price point and choice for you, ps we received a month free insurance, 12 month wanty and a reasonable part exchange, so no complaints from us

I spent a long time looking at YouTube videos and searching the internet for information about a mobility scooter that would suit my needs wants and desires. I first contacted Ian Richmond (litemobility.co.uk) on Monday the 4th of April 2022 after I had studied their online catalogue. I was very interested in their Kymco K -Lite FE Auto Folding Mobility Scooter. On Tuesday the 5th of April 2022, Ian sent me an email confirming the price I would have to pay for this Scooter. Because of the restricted space in the boot of my car, Ian’s assistant Laura kindly sent me photographs and dimensions of the Kymco K -Lite FE Auto Folding Mobility Scooter that they had in one of their 3 Hull disability Shops. On Friday the 8th of April 2022, I telephoned Ian Richmond on 0800 702 2789 and placed my order and my new Kymco K -Lite FE Auto Folding Mobility Scooter arrived on Wednesday the 13th of April 2022. It was clear to me that litemobility.co.uk are a very caring and considerate mobility specialist company. I am delighted with my new mobility scooter and I can’t praise and recommend Ian & Laura enough for all their assistance.
Mike Dear, Aberdeen, Scotland.

Recommended by friends, so called in after a fairly stressful 2.5 hours at the hospital just up the road from the Beverley shop. Immediately offered a comfy seat and a cuppa. Service goes well beyond tea and sympathy. Product excellent and fit for purpose. When surgery date came through sooner than expected they went above and beyond to get a chair in situ for discharge. Big thank you to Helen and all concerned.

DECEMBER 2018 WE NEEDED URGENTLY A STAIRLIFT FITTED I TELEPHONED NUMEROUS COMPANIES AND INDEPENDENT MOBILITY WAS THE ONLY ONE WHO HELPED US, THEY INSTALLED ONE FOR US IN SUCH SHORT NOTICE. EVERYONE I SPOKE TO IN THE SHOWROOM WAS MORE THAN HELPFUL AND VERY PROFESSIONAL NOTHING WAS TOO MUCH TROUBLE. I WOULD CERTAINLY RECOMMEND THEM.
THANK YOU

PAULINE

I have nothing but praise for my experience with you. Helen was really helpful and was very up on her understanding of my needs. I wouldn't hesitate to recommend your store or your wonderful staff. Sue Collier

They are very helpful and they know what you want

Your care for and patience with my nephew were impressive. Thank you.

They were very friendly and not pushy at all.

Really impressed by the down to earth approach....no hard selling ....just very knowledgeable friendly advice with no pressure at all. I would highly recommend on these points alone

independent mobility was the only company out of six stair lift services to say yes we will come and repair and service your stair lift , top marks for service and top marks for price.

Real good customer service definitely recommend to family and friends

Prompt service supplying quality product

This is the second time we have been supplied with mobility equipment from Ian and Helen. The options and specifications were patiently explained and enabled us to make the right choice. Time was taken for personal delivery service, installation, explanation and demonstration, they were all very much appreciated. It is reassuring for our family to deal with people we can trust and who will give time, care and attention to ensure the right solution is found for the individual person and circumstance. Thank you

Ordered on a Friday and fitted by Wednesday. NO mess and no drilling plasterwork or ruining things. Delighted altogether and wish more people to realise these lifts are fitted to the stairs and not the walls or bannisters. Perfect design and solution.

Advice, pleasant to deal with from the initial inquiry to final installation, personal service was excellent throughout.