Our experience with Wharton was nothing less than incredible. The service provided the technicians (Rick and Jose) was top notch (very professional and truly cared about getting the work done right). The front office management really worked hard to get our ac fixed as soon as possible; they kept in constant communication with us and the warranty company providing the best customer service possible; way above and beyond exceeding our expectations.
Arrived when scheduled and did everything to comply with my busy schedule. The two technicians, Rick and Jose were extremely knowledgeable and went overboard to resolve this situation. They stayed well after hours to insure the unit was working properly. Would not consider using any other A/C service company.
These guys are the best. Super professional, polite, and genuinely care about your situation and comfort. When Our AC went out late in the day I called as quickly as I could so I could be early on the list for the next day but they said they could come out at 9-10 that night if that was ok with me. They gave me updates as time went letting me know when they would arrive and if they were late. Came out inspected the unit, and was able to tell me what was wrong and give a very fair and reasonable quote with financial options if needed. Great company and will use for any AC needs in the future, this is Texas so we will need them again
Wow! The best service I have ever had. The owner of the company came and made sure things were done right. Stayed late to make sure my family had AC THAT night. The owner called me the next day after a power outage to make sure the unit was still cooling. Pro's all the way. They just earned a customer for life! I would very highly recommend!
I want to give a huge thank you to jamin, brandy, Scott and Rick at wharton services. Our ac went out, again. Went through our home warranty company and they dispatched wharton to our rescue, literally. The previous company who had "fixed " the ac last year really screwed us over. Everyone at Wharton was so nice and friendly. They were extremely upfront and honest about everything. I couldn't have asked for more. They went through the process of explaining everything that needed to be done and everything that happened and why it happened. It is so hard to trust some people because of the reputation that has been set by others but this company went above and beyond my expectations. Like I said, there are not enough words for us to expreds our thanks and gratitude for your courtesy and professionalism. You have gained a new customer and I will tell anyone who needs heating and ac work to use Wharton services.
We were very impressed with their service; we found a leak in our ceiling which Mr Wharton discovered was from a metal flashing around a vent that was from our A/C unit. Although not necessarily a part of their typical service, they went the extra distance to discover where the leak originated and make recommendations for how to repair it. This extra service was performed at no cost because Mr Wharton wanted to be sure that it wasn't caused by any work they did - which it was not. All I can say is, thank you very much for the honest service and attention to detail!
I have used Wharton services for many years, they prolonged the life of my AC when other companies just wanted to make profit on selling us a new unit. Eventually we did buy a new unit but it was 4 years later and we did choose Wharton to install it. Scott is very knowledgeable and great about calling back when you have a question or concern. I would not choose another AC company for anything.
Extremely knowledgeable and professional service. Jamin, Scott, and the whole team were great to work with. They made a very stressful and frustrating situation much more bareable. I can not think them enough for everything.
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