Easy-Tutor

Online tutoring, high school, secondary school, junior high school, lessons, exams

Easy-Tutor
1,232 Reviews i
published (99 %)
out of 1,233 reviews
Contact information
EASY-TUTOR - WITH ONLINE TUTORING TO THE BEST GRADE!

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Contact information

Easy-Tutor
Balanstr. 73
81541 München
Germany
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Contact person
Easy-Tutor GmbH

Review from 03/09/2024  
4.60 out of 5
Excellent
Recommendation
Quality
Value
Services
Realization
Consulting

1,227 Reviews on ProvenExpert.com

4.60 out of 5
Excellent
Recommendation
My son hasn't been with us for long, but after the first lesson he was already very enthusiastic about his tutor. We think it's really great that some of them also have a video of themselves as an introduction. This allows the child to see straight away whether he likes the tutor or not. I also find it very practical that you're not just tied to one subject, so you can also use one or two tutoring sessions for a minor subject.
What I personally also like is that there are also some tutors who give extra tuition at the weekend. This gives you a lot more options if you have so many appointments and long school hours during the week.

The customer support responds quite quickly, whether on the phone, via Whatsapp or email.
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Customer review & rating for:
Easy-Tutor
03/09/2024S.
5.00 out of 5
Excellent
Recommendation
Super satisfied so far
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Customer review & rating for:
Easy-Tutor
03/08/2024Anonymously
4.20 out of 5
Good
Recommendation
All good, but the quality of the teachers could be more consistent.
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Customer review & rating for:
Easy-Tutor
03/06/2024Anonymously
5.00 out of 5
Excellent
Recommendation
very professional, really good 1 to 1
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Customer review & rating for:
Easy-Tutor
03/06/2024van der M.
5.00 out of 5
Excellent
Recommendation
Great experience and my children love the teachers
Customer review & rating for:
Easy-Tutor
02/28/2024A.
5.00 out of 5
Excellent
Recommendation
Competent tutors, the grades have improved really well. Absolutely recommended.
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Customer review & rating for:
Easy-Tutor
02/23/2024Anonymously
5.00 out of 5
Excellent
Recommendation
The teacher selection is clear and well described. We have always had good experiences with the tutors. The flexible booking of lessons is great. A clear recommendation for Easy Tutor
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Customer review & rating for:
Easy-Tutor
02/20/2024Anonymously
5.00 out of 5
Excellent
Recommendation
It has a very positive effect that the children can choose the teacher themselves, especially when a video is used for the introduction. The children immediately notice whether the chemistry is right. The lesson time is flexible and can therefore be adapted to suit everyone. One-to-one lessons with the same teacher can create a relationship of trust that promotes learning. Even my ADHD child's concentration when learning online on the PC is remarkably better than with conventional learning.
Learning successes have been achieved with regular learning over a longer period of time.
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Customer review & rating for:
Easy-Tutor
02/16/2024Ronald W.
4.40 out of 5
Good
Recommendation
Competent team.
Simple processing.
Clear software.
Courteous and competent customer service.
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Customer review & rating for:
Easy-Tutor
02/13/2024L.
Easy-Tutor Comment from Easy-Tutor:
Hello Lucas,

Thank you very much for your kind feedback!

We are very pleased that you are satisfied with our team, the processing, our software and our customer service. Your satisfaction is our ultimate goal and we will continue to work hard to provide you with the best possible service. Don't hesitate to contact us if you have any further questions or concerns. We are always here for you!

Sincerely, Your Easy-Tutor Team
1.00 out of 5
Poor
Unfortunately, I have to rate Easy-Tutor negatively.
First the positive: the system with the teaching units is flexible and there are many teachers.
Negative: during the telephone sales talk with the consultant
consultant, it is only emphasized that there is a two-month satisfaction guarantee. There is no mention of what the terms and conditions say.
Once the satisfaction guarantee (2 months) is over, you cannot withdraw from the contract. Regardless of whether the hours are used or not. My recommendation: don't sign any long "contracts". Although I have to say, there is no written contract. There is only the order confirmation and the terms and conditions on the homepage.
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Customer review & rating for:
Easy-Tutor
02/09/2024Anonymously
Easy-Tutor Comment from Easy-Tutor:
Hello,

Thank you for your review.

We are pleased that you are satisfied with the large selection of tutors.

Our consultant has drawn your attention to our satisfaction guarantee, which is also transparently posted on our website: https://www.easy-tutor.eu/zufriedenheitsgarantie/. You concluded the contract independently on our website, where all the relevant information is available. Nevertheless, as a gesture of goodwill, we offered you the opportunity to withdraw from the contract earlier. Unfortunately, you did not accept this offer.

We always endeavor to find solutions together and are open to further discussions.

Yours sincerely, Your Easy-Tutor Team
5.00 out of 5
Excellent
Recommendation
Super selection of competent instructors, easy in the process and great customer service, even an upgrade to a higher package worked within 10 minutes. Thank you!
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Customer review & rating for:
Easy-Tutor
01/31/2024Anonymously
4.00 out of 5
Good
Recommendation
I wish there were reviews from other Easytutor members for tutors. So that you could possibly see them before you book or give your own opinion after the tutoring session. Without these reviews it is difficult to find a tutor who teaches at A-level and therefore I think that not every tutor should claim the same price. I often had the problem that I spent 20€ for the first tutoring session with a tutor who couldn't even help me or was completely unprepared.
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Customer review & rating for:
Easy-Tutor
01/29/2024Anonymously
Easy-Tutor Comment from Easy-Tutor:
Hello Mrs. Suchlich, thank you very much for your review!

We really appreciate your feedback and understand how important it is to have information about the quality of a tutor before booking them.
Our IT team is already working on a solution to provide you with an even better overview of our tutors in the future.

If you have any further questions or need assistance in choosing a suitable tutor, please do not hesitate to contact our support team at any time.

We will be happy to help you and can also offer you an individual tutor recommendation.
Best regards, Easy-Tutor Team
3.40 out of 5
Average
Recommendation
Very good, but often a bit of a guide due to the teacher canceling at short notice...
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Customer review & rating for:
Easy-Tutor
01/28/2024B.
Easy-Tutor Comment from Easy-Tutor:
Hello Benjamin,

Thank you very much for your review!

We are very sorry that the tutor had to cancel at short notice. In such situations, you are welcome to contact us and we will look for a replacement tutor for you.

We are very keen to work with you to find a solution and ensure that you receive the best possible support.

Best regards, Your Easy-Tutor Team
2.80 out of 5
Average
You are lured with short running times. Unfortunately, PAID HOURS EXPIRE!!! Goodwill: 0 = business model
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Customer review & rating for:
Easy-Tutor
01/23/2024Anonymously
Easy-Tutor Comment from Easy-Tutor:
Hello and thank you for your review.

We regret that our current offer does not meet your expectations.

Our current packages have different terms depending on your choice. We communicate transparently that the units included in the purchased package expire at the end of the term if they are not used up during the booking period. For the sake of transparency, the expiry date can always be viewed in your account overview.

Our advisory team is always open for a discussion to offer and discuss individual solutions to save the expired units.

Best regards, Your Easy-Tutor Team
5.00 out of 5
Excellent
Recommendation
Super service my son is totally thrilled
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Customer review & rating for:
Easy-Tutor
01/23/2024Ioannis C.
2.00 out of 5
Fair
(at the end I replied to the answer from Easy-Tutor)
We opted for an annual subscription for €138/month and 96 hours about a year ago. It worked quite well at the beginning. Then we noticed relatively quickly that the selection of tutors felt less and less and, above all, the performance of the system became worse and worse (bookings were sometimes not possible. Or we would only receive the information that it hadn't worked and then the email would say that it had worked. Often there was no confirmation email at all, but the booked lesson was in the calendar. And sometimes everything was extremely slow)
It soon stopped being fun and booking lessons was often a challenge.
Accordingly, there were hours left over at the end. When I contacted them, they offered me the chance to extend for 3 months for a small amount (approx. €80), without any additional lessons. When I wanted to sign up 2 weeks later, this was suddenly no longer available.
As a gesture of goodwill, I was then offered a 1-month extension.
In total, we had to let 18 lessons lapse, which put the advantage of the annual subscription into perspective.
Communication with the staff was nice, but lacking in content. In other words, superficial. The performance was always our fault first, even though we had perfect conditions. The expiry of the hours was always used, you could take out another subscription.
We are out, and honestly, I cannot recommend Easy Tutor as it has performed over the last 6 months

my answer to the reply from Easy Tutor:
I find it interesting, I wrote an email to Easy-Tutor on 8.1. I did not receive a reply, which I interpret as a lack of interest. When I then wrote my evaluation about 10 days later, it didn't take long for someone to call me with the offer that I could extend for 2 months. That wasn't possible before and they had created the option especially for me.
Thanks for the offer, but it should have come sooner. I don't think that's appropriate in return for an optimized rating. That's why I didn't accept the offer.
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Customer review & rating for:
Easy-Tutor
01/19/2024R. S.
Easy-Tutor Comment from Easy-Tutor:
Hello Mr. Schneider,

Thank you very much for your review.

We are very sorry to hear that not everything went smoothly from a technical point of view. You can contact us at any time so that we can look into this and help you further.

We are always in very close contact with our IT department, which can resolve problems as quickly as possible.

At the beginning of October, we restructured our packages, which is why you were offered a free extension by our consulting team.

Our colleague from the consulting team has contacted you again and made you another offer, we are very sorry to hear that you do not wish to accept this. As we always strive to find a solution together.

We would be very pleased to welcome you back and to be able to support you with our tutoring and a tutor recommendation.

We are at your disposal for a further personal conversation

Edit: We have already tried to contact you several times before January 8th.

Best regards, Your Easy-Tutor Team
5.00 out of 5
Excellent
Recommendation
We have had really great experiences with Easy-Tutor so far, the tutors are very experienced and can convey the learning content well.
It is a great relief for us parents to have well-trained professionals at our side.
Thank you for that!
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Customer review & rating for:
Easy-Tutor
01/09/2024S.
4.00 out of 5
Good
Recommendation
Very nice, competent teachers.
Very good access to my son. Teachers are very good at explaining things.
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Customer review & rating for:
Easy-Tutor
01/08/2024Anonymously
4.00 out of 5
Good
Recommendation
The lecturers respond individually to the student. They convey the content in a calm manner, which is rarely possible in traditional school lessons. The 1:1 contact is of course particularly helpful in order to take the student's needs into account.
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Customer review & rating for:
Easy-Tutor
12/28/2023Anonymously
5.00 out of 5
Excellent
Recommendation
I took away a lot and was able to improve!
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Customer review & rating for:
Easy-Tutor
12/23/2023Anonymously
5 Reviews from
1 other source
5.00 out of 5
Excellent
5.00 out of 5
Excellent
5 reviews on Facebook
 
10/10/2017
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* All reviews and experiences about Easy-Tutor are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 01/08/2017  |  Last update: 03/11/2024   |  Report profile

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