The service was just world class. Everyone was super friendly, courteous, patient and competent.
However, in the vehicle description we were promised a modern coach (29-50 seats or larger) with lots of equipment and comfort. When the bus arrived we were surprised that the bus did not look like the one in the pictures on the website. It was a small bus with just 29 seats and none of the equipment that was available on paper. In the end, however, everything was fine and we had a great trip. However, we had expected a different type of coach. Nevertheless, we were in good hands and we were looked after exceptionally well.
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Thank you for your feedback and for taking the time to share your experience.
It is unfortunate to hear that you felt you were pressured into signing a contract. Our ultimate goal is to provide our customers with a first-class service based on transparency and mutual trust.
We would like to assure you that we take your comments very seriously and will take appropriate measures to ensure that such situations do not happen again. Your satisfaction and trust in our company are of the utmost importance to us.
Please do not hesitate to contact us if you have any further questions or concerns. We are here to help you and ensure that your experience with us is improved in the future.
Your agt