BEAM Vacuum & Ventilation

 

Contact information
For 40 years Beam Vacuum & Ventilation have specialised in the supply and installation of central vacuum and energy efficient mechanical ventilation systems.

With unrivaled experience and 70,000+ installations throughout Ireland & UK, Beam...

Contact information

BEAM Vacuum & Ventilation
Opus Business Park,
35 Aughrim Road
  BT45 6BB Magherafelt
United Kingdom
Directions

Contact person
Alison Elder

Opening hours

Thursday 09:00 am-05:00 pm

Websites & Profiles

Review from 02/04/2020  
5.00 out of 5
Excellent
Recommendation
Quality
Value
Services
Top competencies

Customer satisfaction

4.76 out of 5
74 Reviews

Customer loyalty

4.71 out of 5
58 Reviews

Professional demeanour

4.63 out of 5
46 Reviews
390 Reviews
5.00 out of 5
Excellent
Recommendation
Was impressed the way the engineer dealt with are query also put are minds at rest that we were using the system correctly that you.
Review and rating for
Beam Customer Survey After Sales
02/04/2020Billy P.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thanks for your review and your comments Billy. We will pass them on to the engineer that attended.
4.33 out of 5
Good
Recommendation
beam vacuum cleaning system is the best,no mess.
Review and rating for
Beam Customer Survey After Sales
18/03/2020Elizabeth T.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thanks for your review and comments Elizabeth.
5.00 out of 5
Excellent
Recommendation
Paul from Beam Magherafelt did a professional job, he worked around our personnel problems and fixed the problem with the Beam Vacuum system.
Review and rating for
Beam Customer Survey After Sales
18/03/2020Noel C.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thanks for your review and comments Noel. We will be sure to pass these on to Paul.
5.00 out of 5
Excellent
Recommendation
Thank you for your excellent customer service. All very professional from first contact to completion.
Review and rating for
Beam Customer Survey After Sales
18/03/2020Jean C.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thanks for your review and you comments Jean.
5.00 out of 5
Excellent
Recommendation
I know appointment was cancelled a couple of times but Ali and Paul the engineer were Just fantastic. I hope paul will maybe come and service the system for me when he is next in this part of the woods again.

Kind regards
Helen Doyle
Co. Wicklow.

Thanks again Ali and Paul.
Review and rating for
Beam Customer Survey After Sales
13/03/2020Helen D.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thanks for your review and your comments Helen. We will ensure these are passed on.
5.00 out of 5
Excellent
Recommendation
Beam is so handy & easy around the house... no hauling a vacuum cleaner . It goes for months without clearing the bag... wouldn’t be without it...quiet as well..
Review and rating for
Beam Customer Survey After Sales
13/03/2020Anonymously
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thanks for your review and your comments.
5.00 out of 5
Excellent
Recommendation
The actual fitter he a courteous manner. Extremely tidy and very employable.
He could not do enough for me and it is unusual to find these type of hard working people these days.
Review and rating for
Beam Customer Survey completions.
11/03/2020R.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review and comments Raymond. We will ensure that the engineer receives your feedback.
5.00 out of 5
Excellent
Recommendation
Service engineer was prompt polite and efficient
Review and rating for
Beam Customer Survey After Sales
11/03/2020Anonymously
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank yo for your review and comments. We will pass your feedback on to our engineer.
2.50 out of 5
Average
Recommendation
I have always loved my Beam Vacuum and have had a Beam for 31 years. I recently blocked my vacuum and an engineer came to clear it. He did eventually find the problem and cleared it, however he said that the system is leaking and there is nothing can be done about it. I have been left with a very poor suction. Up until I blocked it I had fairly good suction.
Review and rating for
Beam Customer Survey After Sales
09/03/2020Helen M.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thanks for you comments. Unfortunately our engineer was unable to locate where the loss of suction is. The suction whilst reduced should be manageable. Without the opening up of floors and walls the source of loss of suction would be impossible to find.
5.00 out of 5
Excellent
Recommendation
The engineer was great- fast and friendly.
Review and rating for
Beam Customer Survey completions.
25/02/2020Anonymously
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thanks for your comment.
5.00 out of 5
Excellent
Recommendation
I am extremely impressed with the customer services team and their knowledge of the product and the advise I was given from the team. Lovely to deal with.
The two engineers that installed the various pieces of kit deserve praise too. They were in and out with the jobs done in no time at all, with excellent workmanship.
Review and rating for
Beam Customer Survey completions.
18/02/2020S.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank-you for your review Steven. We will be sure to pass your comments on to our Install and Customer Service Team.
5.00 out of 5
Excellent
Recommendation
Problem was solved on the day of the visit. Information provided on what to do in the future and Beam changed the original call out date to a date sooner which was of great help.
Review and rating for
Beam Customer Survey After Sales
10/02/2020Anonymously
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review and your comments.
5.00 out of 5
Excellent
Recommendation
Prompt service carried out quickly and efficiently by a courteous and experienced service engineer. Would have no problem recommending Beam to anyone. I especially like the fact that there is no exhaust from smelly vacuum cleaners and all the dust is taken outside.
Review and rating for
Beam Customer Survey After Sales
06/02/2020Gloria L.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review Gloria. We will be sure to pass your comments on to our engineer.
4.60 out of 5
Excellent
Recommendation
Did not realise how good the vacuum system was having never used it before.
On the heat recovery system I would like to maybe know more on the benefits of it, just was going on the basis it was required for a timber frame home, This was more my fault than Beam's.
Review and rating for
Beam Customer Survey completions.
04/02/2020Eugene K.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review Eugene and Thank you fro choosing Beam. Glad to hear you are happy cleaning. Would a demo of the MVHR unit and its controller by one of our Sales Team be of any assistance to you. They can go through the benefits with you and answer any questions you may have.
5.00 out of 5
Excellent
Recommendation
First class customer service from a first rate company. Would highly recommend your company to anyone thinking of installing both the ventilation and the vacuum system. Would hate to do without both.
Review and rating for
Beam Customer Survey After Sales
30/01/2020Eileen B.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review Eileen. We will ensure that your comments are passed on to the team.
5.00 out of 5
Excellent
Recommendation
Your workman is a superhero - what he is packing into his day will give someone a heart attack (I came down to get him some tea and biscuits, and he had finished - he'd already been in Donegal, two other stops and was on his way to more...) - he whistled around the house in minutes, nailed the problem and sorted it - there was no prevarication which usually we get from people coming into our historical rambling large house. He just got it sorted - brilliant. I am renovating a building in Spring and will need a quote to put complete system into the small house. Thank you - if I could give 6 stars I would.
Review and rating for
Beam Customer Survey After Sales
28/01/2020J.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review. We will be sure to pass your comments on to our engineer. Please do not hesitate to contact us when you require any Vacuum or Ventilation solutions in your upcoming renovation. Good luck with the renovation from all at Beam.
5.00 out of 5
Excellent
Recommendation
Paul is a complete gentleman.... great job many thanks Jill
Review and rating for
Beam Customer Survey After Sales
16/01/2020Anonymously
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thanks for your review Jill. We will pass your comments on to the engineer.
5.00 out of 5
Excellent
Recommendation
They came when they said they would come. They were courteous and friendly. They very quickly sourced the problem and carried out the service and repair.
Review and rating for
Beam Customer Survey After Sales
09/01/2020Anonymously
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review Andrew. We will pass your comments on to our engineer.
2.83 out of 5
Average
I love my beam system but the issues i had with the sales rep, lieing to us deciding what was happening in our house was a total disgrace. We were supposed to have a heat recovery system and in the end didn't get it because if the lies we were told at the ordering stage.
When organising work to be done i asked for a phonecall to let us know days as we did not live on site, we maybe if we wer lucky got a phonecall when they arrived.
The end of our vacumm keeps falling off, i have had it replaced but is still happening i would assume it must be a poor fit in the hose or poor quality. Not really that impressed with beam as a company love my hoover but with the one downfall mentioned above.
Review and rating for
Beam Customer Survey After Sales
02/01/2020Natasha k.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
We are sorry to read your review of our staff and products. This has been investigated and your sales representative who has been an employee of Beam for 30 years did not intentionally set out to mislead you in any way. At the time of order for the MVHR system, the house was at an early stage of construction and it was assumed that there would be room for the MVHR unit to be located in the loft. As the house was built and prior to installation and a site visit by the rep, it was discovered that there was no room to house the MVHR unit in the loft, and the suggested alternative option of locating the unit in the hotpress was rejected. With nowhere to house the MVHR unit, the subsequent proposal of a mechanical extract system was accepted.
Regarding the brush on your vacuum system coming off, we will have someone contact you to arrange to have this resolved.
We have been honestly trading for over 40 years and take very seriously any complaints about our staff. We hope the above outlines how the situation happened that you did not receive the system you originally hoped to have installed in your new home.
5.00 out of 5
Excellent
Recommendation
Quick and efficient service, friendly staff.
Review and rating for
Beam Customer Survey After Sales
20/12/2019Anonymously
46 Reviews from
2 other sources
4.60 out of 5
Excellent
27 reviews on Facebook
 
29/11/2019
4.40 out of 5
Good
19 reviews on Google
 
30/01/2020
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