BEAM Vacuum & Ventilation

 

BEAM Vacuum & Ventilation
496 Reviews i
published (99%)
out of 500 reviews
Contact information
For 40+ years Beam Vacuum & Ventilation have specialised in the supply and installation of central vacuum and energy efficient mechanical ventilation systems.

With unrivaled experience and 70,000+ installations throughout Ireland & UK, Beam...

Contact information

BEAM Vacuum & Ventilation
Opus Business Park,
35 Aughrim Road
  BT45 6BB Magherafelt
United Kingdom
Directions

Contact person
Alison Elder

Opening hours

Tuesday 09:00 am-05:00 pm

Websites & Profiles

Review from 21/10/2020  
4.33 out of 5
Good
Recommendation
Quality
Value
Services
Top competencies

Customer satisfaction

4.78 out of 5
82 Reviews

Customer loyalty

4.71 out of 5
58 Reviews

Professional demeanour

4.60 out of 5
52 Reviews
465 Reviews
4.33 out of 5
Good
Recommendation
Telephone conversation very friendly and efficient. Engineer failed to attend first appointment but phoned to explain and attended the next morning.
Review and rating for
Beam Customer Survey After Sales
21/10/2020Jennifer B.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thanks for your review and comments. Unfortunately sometimes we face unforeseen circumstances which in turn delays our schedule. Thanks again for your feedback.
5.00 out of 5
Excellent
Recommendation
Great office tele support staff and engineers
Review and rating for
Beam Customer Survey After Sales
15/10/2020S.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thanks for your review and comments. We will ensure to pass your feedback onto the telephone, support and engineer team.
5.00 out of 5
Excellent
Recommendation
Very good communication and great technical knowledge. Very good experience all round.
Review and rating for
Beam Customer Survey After Sales
13/10/2020Peter W.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review and comments. We will ensure the engineer receives your feedback.
5.00 out of 5
Excellent
Recommendation
Very efficient in spite of Covid!!
Review and rating for
Beam Customer Survey After Sales
09/10/2020Anonymously
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review and comments
5.00 out of 5
Excellent
Recommendation
We've had this system for over 10 years and it has never let us down - cleans well, no bags to worry about, easy to carry as its just the hose and handle to plug in around the house. Simply brilliant. AND we just had a service following the fist failure I think due to a power surge. Engineer was first class, van full of anything needed including new filter etc - one visit , sorted. Brilliant service when needed.
Review and rating for
Beam Customer Survey After Sales
07/10/2020Kevin M.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review and comments. We will ensure to relay your feedback to the team.
5.00 out of 5
Excellent
Recommendation
Great job. No messin. Everyone else purporting to provide a service check out this team. Totp Thanks very much. Ps 20 years since I had that system installed. Bill for service provided was comparatively speaking nothing. In short the best money I ever spent.
Review and rating for
Beam Customer Survey After Sales
25/09/2020M.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review and comments. We will ensure that these comments are relayed to our wider team.
4.33 out of 5
Good
Recommendation
Very good. Filters were very expensive.
Review and rating for
Beam Customer Survey After Sales
24/09/2020B.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thanks for your review and comments.
5.00 out of 5
Excellent
Recommendation
My service was booked for first thing on Monday the 14th of September. I cut a short stay in Portstewart in order to be home in time for the appointment at 8 in the morning. When no one arrived I phoned and could not get through to anyone until after 9. I was told that the person coming out to me was I’ll. It would have been nice to get a call the night before so that I could have extended my much needed break. Once a second appointment was made I was told I was first on the call out and someone would be with me between 8 and 8.30. This did not happen. It was closer to 11. Apart from this I cannot complain about the customer service who were all very nice and sorted out the issues. Also the technician who came out was very nice and his work was to a good standard.
Review and rating for
Beam Customer Survey After Sales
18/09/2020A.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review and feedback. Unfortunately when a member of staff is unwell we are unable to inform customers earlier than the day of the schedule. We appreciate that you are happy with the customer service and will relay your feedback to the relevant members of staff.
5.00 out of 5
Excellent
Recommendation
The engineer was a nice man ,knew what he is doing ,very respectful and would definitely recommend him as well as your service and customer service is very good
Review and rating for
Beam Customer Survey After Sales
17/09/2020Anonymously
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review and comments. We will relay your feedback to the relevant team members.
5.00 out of 5
Excellent
Recommendation
Excellent Allister worked hard on finding the problem. It was not an easy task however he overcome many obstacles.

Well done
Review and rating for
Beam Customer Survey After Sales
17/09/2020Michael Young M.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review and comments. We will ensure your feedback is relayed to the team.
5.00 out of 5
Excellent
Recommendation
The Beam vacuum is great. I can get to all the hard to reach places i need to with out any hassle. The long extensions make it easy to keep the ceiling free of webs, easily can reach the corners of the room as well as getting behind and under things such as the sofa, tables and beds.. The kicker point is excellent.
I love this cleaning system and would recommend it.
Review and rating for
Beam Customer Survey After Sales
14/09/2020Gregory from A.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review and comments.
4.67 out of 5
Excellent
Recommendation
Clean and convenient
Review and rating for
Beam Customer Survey After Sales
13/09/2020F.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review and comments.
5.00 out of 5
Excellent
Recommendation
The friendliness of customer services. Prompt timing on day of appointment.
Review and rating for
Beam Customer Survey After Sales
12/09/2020Anonymously
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review and comments.
2.00 out of 5
Fair
Told one price at the start and then another when completed. I was told by the engineer I needed a new motor at and it would be around £200 on top off the service call and seeing it needed a new motor I’ll fit a new filter then a bill for £347
Review and rating for
Beam Customer Survey After Sales
07/09/2020D.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Hi David, following on from our recent telephone conversations and the above review and comments. Apologies that you still feel the bill was more than you were expecting. We endeavour to be transparent with our prices, on our initial booking calls and when our engineer presents our customers with their itemised service sheet.
5.00 out of 5
Excellent
Recommendation
Excellent service from first contact to job completion.
Review and rating for
Beam Customer Survey After Sales
07/09/2020D.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review and comments Danny.
4.67 out of 5
Excellent
Recommendation
I love my Beam Vacuum system but when it breakdown, which doesn't happen often, this time due to needing a new motor, it is impossible to get a call-out. I was told it was going to be 2 1/2 weeks before an engineer could call but after commenting on the Beam Facebook Page this was brought forward to 5 working days which is still too long when the system isn't working and I don't have another hoover. The engineer who arrived was pleasant and very helpful and had the system up and running in no time. Please Beam get your act together and offer a quicker repair service if the installation isn't working at all.
Review and rating for
Beam Customer Survey After Sales
04/09/2020Yvonne S.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Hi Yvonne, Thanks for your review and comments. All service calls are scheduled within a maximum of 10 working days.
If any cancellations occur prior to the scheduled date, we are able to bring forward appointments which is what happened in this instance.
5.00 out of 5
Excellent
Recommendation
Paul was great good service too
Review and rating for
Beam Customer Survey After Sales
04/09/2020J.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Hi James, Thanks for your review and comments. We will ensure that your feedback is passed onto our engineer.
5.00 out of 5
Excellent
Recommendation
The efficient service and excellent customer care.
Review and rating for
Beam Customer Survey After Sales
02/09/2020P.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Hi Peter, Thanks for your review.
5.00 out of 5
Excellent
Recommendation
The service man Paul was a gentleman. Great service, and customer appreciation.
Review and rating for
Beam Customer Survey After Sales
28/08/2020A.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review and comments Adele. We will ensure your feedback is relayed to Paul.
5.00 out of 5
Excellent
Recommendation
The service engineer was very pleasant helpful and knowledgeable thank you
Review and rating for
Beam Customer Survey After Sales
13/08/2020Anonymously
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review. We will ensure your comments are passed to the engineer.
32 Reviews from
2 other sources
5.00 out of 5
Excellent
9 reviews on Facebook
 
29/11/2019
4.40 out of 5
Good
23 reviews on Google
 
25/10/2020
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* All reviews are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 17/10/2017  |  Last update: 22/10/2020   |  Report profile
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