BEAM Vacuum & Ventilation

 

BEAM Vacuum & Ventilation
673 Reviews i
published (99%)
out of 679 reviews
Contact information
For 40+ years Beam Vacuum & Ventilation have specialised in the supply and installation of central vacuum and energy efficient mechanical ventilation systems.

With unrivaled experience and 70,000+ installations throughout Ireland & UK, Beam...

Contact information

BEAM Vacuum & Ventilation
Opus Business Park,
35 Aughrim Road
  BT45 6BB Magherafelt
United Kingdom
Directions

Contact person
Alison Elder

Opening hours

Tuesday 09:00 am-05:00 pm

Websites & Profiles

Review from 21/07/2021  
5.00 out of 5
Excellent
Recommendation
Quality
Value
Services
Top competencies

Customer satisfaction

4.76 out of 5
101 Reviews

Customer loyalty

4.71 out of 5
59 Reviews

Expertise

4.57 out of 5
63 Reviews

617 Reviews on ProvenExpert.com

5.00 out of 5
Excellent
Recommendation
The attention to repairs at short notice and the efficiency in carrying these out including facilitating me in discharging these costs
Customer review & rating for:
Beam Customer Survey After Sales
21/07/2021Anonymously
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thankyou for your review and comments. We will ensure that your feedback is shared with the relevant departments within the wider team. Thanks again
5.00 out of 5
Excellent
Recommendation
Good communication from Beam from initial email enquiry to booking appointment. Engineer arrived with given time frame, worked efficiently and was able to provide all parts that needed replaced.
Customer review & rating for:
Beam Customer Survey After Sales
02/07/2021I.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thankyou for you review and comments. We will ensure your feedback is shared with the wider team.
5.00 out of 5
Excellent
Recommendation
Great service, friendly Workman. Definitely recommend
Customer review & rating for:
Beam Customer Survey After Sales
29/06/2021K.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thankyou for your review and comments. We will ensure your feedback is shared with the engineer.
5.00 out of 5
Excellent
Recommendation
Super helpful team. Took time to check and explain everything including handy tips. Excellent team !
Customer review & rating for:
Beam Customer Survey After Sales
28/06/2021Drew H.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thankyou for your review and comments. We will share your feedback with the wider team
5.00 out of 5
Excellent
Recommendation
Very professional, with great customer service.
Customer review & rating for:
Beam Customer Survey After Sales
18/06/2021D.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thankyou for your review and comments. We will ensure your feedback is shared with the team.
5.00 out of 5
Excellent
Recommendation
Called on a Monday as my unit stopped working Sunday and a lovely engineer was at my house Wednesday morning to service my unit, it was a motor change requires and he was in and out in 30 mins, very impressed.
Customer review & rating for:
Beam Customer Survey After Sales
17/06/2021L.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thankyou for your review and comments. We will ensure your feedback is shared with the wider team and the engineer involved. Thanks again.
4.00 out of 5
Good
Recommendation
We decided to go with Beam heat recovery in our new build house. Other options were available but after consultation at the self build show we decided to opt for beam as what you were getting for your money was clearer with a complete price
Customer review & rating for:
Beam Customer Survey completions.
11/06/2021F.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thankyou for your review and comments.
4.20 out of 5
Good
Recommendation
I found the service from first survey to installation very good. Accounts department equally good. Would recommend.
Customer review & rating for:
Beam Customer Survey completions.
11/06/2021Drew W.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thankyou for your review and comments. We will ensure these are relayed to the relevant departments and wider team.
5.00 out of 5
Excellent
Recommendation
Customer services were very friendly and efficient, gave me some things to try before arranging an appointment; when the service engineer arrived he was very helpful indeed. Excellent service from start to finish.
Customer review & rating for:
Beam Customer Survey After Sales
07/06/2021A.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thankyou for your review and feedback. We will ensure your comments are shared with the wider team.
5.00 out of 5
Excellent
Recommendation
Oood response time. Staff friendly and professional.
Vac much more powerful after service
Customer review & rating for:
Beam Customer Survey After Sales
26/05/2021J.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thankyou for your review and comments. We will share this feedback with the wider team.
5.00 out of 5
Excellent
Recommendation
Excellent service .Good communications ,very pleasant staff.
Customer review & rating for:
Beam Customer Survey After Sales
24/05/2021D.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thankyou for your review and comments. We will ensure your feedback is shared with the team.
4.67 out of 5
Excellent
Recommendation
Quick, efficient and friendly service
Customer review & rating for:
Beam Customer Survey After Sales
17/05/2021J.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thankyou for your review.
5.00 out of 5
Excellent
Recommendation
Firstly the Beam System is excellent. I have had this installed in my home for over 20 years and it is as good as new.
Secondly the Customer Service when you contact Beam are extremely efficient and all the staff are more than helpful.
Thirdly, if you do need an engineer for a home visit, they come when arranged and sort out any issues.
Overall I am more than happy with the product and the Beam Team.
Customer review & rating for:
Beam Customer Survey After Sales
10/05/2021L.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thankyou for your review and comments. We will ensure that your feedback is relayed to the team members involved and also to the wider team.
3.33 out of 5
Average
Recommendation
Good suction. Handy not having to empty bags unfortunately I found the hose cumbersome and heavy
Engineer helpful and quick but felt it costly
Customer review & rating for:
Beam Customer Survey After Sales
10/05/2021Y.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thankyou for your review and comments. We will ensure that these are relayed to the relevant departments.
5.00 out of 5
Excellent
Recommendation
Turned up on time, got on with the job, showed us how the system works, replaced a couple of defective parts. Overall excellent.
Customer review & rating for:
Beam Customer Survey After Sales
07/05/2021J.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thankyou for your review and comments. We will ensure your feedback is relayed to the wider team.
4.33 out of 5
Good
Recommendation
Service Operators taking the initial call are very helpful. They narrow the problem by asking a series of probing questions.

They mentioned that if a cancellation comes up we will be called and engineer attend earlier. And they did !. We had an engineer out same week.
Customer review & rating for:
Beam Customer Survey After Sales
06/05/2021Keith S.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thankyou for your review and comments. We will ensure that your feedback is relayed to the wider team.
5.00 out of 5
Excellent
Recommendation
prompt service, friendly, well-informed engineer. Highly recommend. Reliable service always from initial phone call to resolution of issue.
Customer review & rating for:
Beam Customer Survey After Sales
04/05/2021B.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thankyou for your review and comments. We will ensure that your feedback is shared with the team.
2.67 out of 5
Average
Contacted Beam twice since January, got an email through mid April to say a service could be carried out and I suspect this was only because their operative was in our area. Still waiting on them to get back in touch regarding my request to have my vacuum unit moved.
Customer review & rating for:
Beam Customer Survey After Sales
29/04/2021S.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your review. Having investigated this we were unable to make contact by phone and sent emails following on from your request of relocation back in November with various options on how to proceed.. Subsequently no response was received. In April you emailed requesting a service which was scheduled in and undertaken. There was no request made at that visit of the relocation being required. If this is something that you still wish to have done please do not hesitate to contact myself( Ali) on 028796 32424 to discuss further and arrange. Thanks
5.00 out of 5
Excellent
Recommendation
All phone snd in person dealings were friendly polite and helpful. All work explained and costed correctly. Clearly a well run business which cares about the customer experience.
Customer review & rating for:
Beam Customer Survey After Sales
29/04/2021P.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thankyou for your review and comments. We will ensure that your feedback is shared with the whole team.
5.00 out of 5
Excellent
Recommendation
We have had our Beam Vacuum System in situ for over 25 years & are very happy with it’s performance. We have only had to call service engineer twice, just this week had motor replaced for the first time.
The engineer was very friendly & very efficient, identified the problem very quickly & had the job done very promptly.
The office person I spoke to when reporting problem was very friendly, helpful & reassuring.
All thing considered I would have no hesitation recommending Beam Vacuum System to anyone.
Customer review & rating for:
Beam Customer Survey After Sales
29/04/2021Eileen O.
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thankyou for your review. Here's to another 25 years of your BEAM. We will share your feedback with the wider team.
56 Reviews from
2 other sources
4.45 out of 5
Good
4.50 out of 5
Excellent
28 reviews on Google
 
29/07/2021
4.40 out of 5
Good
28 reviews on Facebook
 
18/02/2021
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* All reviews and experiences about BEAM Vacuum & Ventilation are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 17/10/2017  |  Last update: 03/08/2021   |  Report profile

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