BKK firmus

Good day,

Thank you very much for your feedback!

We are sorry that you are so dissatisfied with our service.
Unfortunately, we are not able to determine from your name exactly what the issue is.
We would be pleased if you could send us an e-mail to kundenbarometer@bkk-firmus.de with further information about yourself together with this evaluation, so that we have the chance to provide you with a detailed answer.

We wish you all the best for the future!

Kind regards
Your BKK firmus

Good day,
Thank you very much for your great review.

We are very pleased that we can convince you with our customer service.

We're glad you don't regret the decision to choose us as your health insurance provider!

Kind regards
Your BKK firmus

Good day,
Thank you very much for your great review.

We are very pleased that we can convince you with our customer service.

We're glad you don't regret the decision to choose us as your health insurance provider!

Kind regards
Your BKK firmus

Good day,

Thank you very much for your evaluation. We are sorry that you are dissatisfied with our service. Of course, this is not our claim.

As we have already informed you in our invitation to this evaluation, your concern, which you communicated to us by phone this morning, has already been taken care of. The excess premiums collected have already been refunded and should be in your account during the course of today, or tomorrow at the latest.

Should you nevertheless stick to your decision to cancel your membership, we regret this very much.

Please do not hesitate to contact us at any time by telephone on 0421 64343 for a clarifying discussion.

We would be pleased to continue serving you as a customer in the future.

Kind regards
Your BKK firmus

Good day,

Thank you very much for your evaluation. We are very pleased that we can convince you with our performance and services.

Kind regards
Your BKK firmus

Good day,
Thank you very much for your evaluation. We are sorry that you are dissatisfied with our sick pay service. Of course, this is not our claim.
In our telephone conversation today, we have already spoken to you in detail about the processing of your application for sick pay and informed you about the current status. In addition, as you requested, you will receive a further call back from the specialist department in the short term.
We assume that we will now be able to deal with your request as quickly as possible to your satisfaction and hope to be able to convince you again of our performance and services in the future.
Kind regards
Your BKK firmus

Good day,
Thank you very much for your positive feedback.
We are very pleased that you feel you are in such good hands with our BKK firmus.
Kind regards
Your BKK firmus

Good day,
Thank you very much for your feedback. We are sorry that you had a bad experience with our performance and services. Of course, this is not our claim.
Before we comment on your actual concern, the outstanding subsidy for professional dental cleaning, we would like to briefly comment on your accusation that we make a distinction "between social and employment status" and thus favor people who pay comparatively higher contributions.
This argument is untenable if only against the background of the financing of the Statutory Health Insurance (SHI): All contribution monies from insured persons of all health insurance funds are transmitted centrally to the Health Fund. From there, each health insurance fund receives a certain sum for each of its insured persons. This sum can vary depending on age and/or pre-existing conditions. And that is a good thing, because the care of a chronically ill person causes more costs than for a person without pre-existing conditions. (There are other factors that are important for the distribution of the money, but they would go beyond the scope here).
This means that in the case of members without pre-existing conditions who pay comparatively high premiums due to their income, the health insurance funds ultimately receive only a portion of the premium money paid, since not all of the premiums are needed for their care and support. These may go to another health insurance fund via the health fund. Against this background alone, your accusation of unequal treatment is untenable and inadmissible.
We would have liked you to inform yourself about such facts before you make such insinuations.
Every insured person is equally entitled to benefits, provided that there is an ongoing and unproblematic membership. And it is only here that there are discrepancies in your case, which we have been trying to clear up for some time. As soon as your membership has been clarified, you will immediately receive the dental cleaning subsidy you applied for.
In our opinion, the various positive reviews from other users on this and other portals impressively show that BKK firmus is a reliable and competent partner when it comes to health insurance.
We can understand that you see this differently due to your experience with regard to your unresolved insurance relationship and the resulting outstanding allowance for dental cleaning, and we are sorry for this - as mentioned at the beginning - which is why we are making every effort to resolve your matter as quickly as possible.
However, we would kindly ask you to refrain from insinuations such as unequal treatment of insured persons due to different premium payments.
If you have any further questions, please do not hesitate to contact us. We hope to be able to convince you again of our benefits and services in the future.
Kind regards
Your BKK firmus

Good day,
Thank you very much for your positive feedback.
We are very pleased that you are so satisfied with our performance and services. We're glad you don't regret switching to us!
Kind regards
Your BKK firmus

Good day,
Thank you very much for your feedback.
We can understand that you are unhappy that you have not yet received your insurance card. We are also very unhappy about this situation. However, the reason for this is a nationwide problem that affects all health insurance companies. You will no doubt already have heard this in the telephone conversations with our colleagues.
Since the beginning of the year, an insurance number may only be actively used by one health insurance company. This means that when a health insurer changes, the losing insurer must release the number on the change date and the receiving insurer applies for the number on this date.
For a long time, there was no uniformly functioning solution for this notification procedure nationwide, which is why our applications to use your number were automatically rejected by the issuing health insurer.
We subsequently reprocessed each application manually. Each application must also be manually approved by the issuing insurers. Only after approval can we use your number and thus create the required card.
We assure you that we are working at full speed to create all cards. However, as mentioned, we are dependent on the support of your previous cash register.
In this context, we also refer to reviews of other users, some of whom have adjusted their originally negative reviews, as the cause of this problem is not one that was caused by us. Please see for example the rating from 26.02.2021 on https://de.trustpilot.com/review/www.bkk-firmus.de.
Of course, this does not change your dissatisfaction, but we would appreciate your understanding in this regard.
With regard to the status of your insurance card, we are unfortunately unable to provide you with any information at this point, as you have written your rating anonymously.
If you have any further questions, please do not hesitate to contact us by phone at 0421 64343.
Kind regards
Your BKK firmus

Good day,
Thank you for your feedback.
We are sorry that you are dissatisfied with our BKK firmus. Of course, that is not our claim.
We can assure you that nothing could be further from our minds than to deliberately give our policyholders incorrect advice - with all due understanding for your displeasure, we reject such accusations.
We ask for your understanding that we cannot comment on the content of the case at this point, as it is an ongoing procedure.
Please do not hesitate to contact us at any time for a personal discussion.
Kind regards
Your BKK firmus

Good day,
Thank you very much for your feedback.
We can understand that you are unhappy that you have not yet received your insurance card. We are also very unhappy about this situation. However, the reason for this is a nationwide problem that affects all health insurance companies.
Since the beginning of the year, an insurance number may only be actively used by one health insurance company at a time. This means that when a health insurer changes, the losing insurer must release the number on the change date, and the receiving insurer applies for the number on this date.
To date, there is no uniformly functioning solution for this notification procedure throughout Germany, which is why our applications for the use of insured persons' numbers were automatically rejected by the issuing health insurer.

In the meantime, we have found a solution by manually post-processing each application. Each application must also be manually approved by the issuing insurers. Only after approval can we use your number to create the required card.
Since Sir writes your evaluation anonymously, you take away the possibility for us to check the facts for you and to give you an appropriate feedback.
We assure you that we are working at full speed to create all the cards. However, as mentioned, we rely on the support of your previous checkout.
In this regard, we also refer to reviews of other users who have adjusted their originally negative reviews, as the cause of this problem is not one caused by us. Such reviews and feedback can be found, for example, at https://de.trustpilot.com/review/www.bkk-firmus.de.
Of course, this does not change your dissatisfaction, but we would appreciate your understanding in this context.
If you have any further questions, please do not hesitate to contact us by phone at 0421 64343.
Kind regards
Your BKK firmus

Good day,
Thank you very much for your feedback.
We can understand that you are unhappy that you have not yet received your insurance card. We are also very unhappy about this situation. However, the reason for this is a nationwide problem affecting all health insurance companies and not one caused by BKK firmus.
The background: Since the beginning of the year, an insured person's number may only be actively used by one health insurance company at a time. This means that when a health insurer changes, the losing insurer must release the number on the change date and the receiving insurer applies for the number on this date (analogous to the transfer of telephone numbers when changing telephone providers).
To date, there is no nationwide solution for this notification procedure, which is why our applications for the use of your number have been rejected several times by the issuing health insurer.
In the meantime, we have found a solution in which we manually reprocess each application and thus ensure that our insured receive their cards much sooner than the uniform, technical solution provides. However, each application must be approved manually by the issuing insurers. Only after approval can we use your number and thus create the required card.
In this context, we would also like to refer to the evaluations and opinions of other insured persons who initially saw us as the cause of the problem (and gave us a correspondingly poor rating), but after clarification and research have realized that we are not responsible for the problem. For example, take a look at the rating from February 26th on the following page: https://de.trustpilot.com/review/www.bkk-firmus.de.
We assure you that we are working at full speed to create all maps. However, as mentioned, we are dependent on the support of your previous checkout.
Of course, this does not change your dissatisfaction, but we would appreciate your understanding in this regard.
Since you wrote your review anonymously, I am unfortunately unable to research how far the card creation process has progressed in your case.
If you have any further questions, please do not hesitate to contact us by phone at 0421 64343.
Kind regards
Your BKK firmus

Good day,
Thank you very much for your feedback. We are sorry that you are dissatisfied with our performance and services. Of course, this is not our claim.
You are quite right to "let off steam" in this case, as we unfortunately made a mistake, as you rightly described.
At this point, I can only join my colleagues in apologizing for the mistake we made.
We hope to be able to inspire you again with our performance and services in the future and are of course always available for further questions.
Kind regards
Your BKK firmus