Brinkmann Pflegevermittlung Regionalvertretung Berlin-Brandenburg

In the initial phase of home care, we received very good, fast and flexible support and assistance with our concerns.

The local advisor is very easy to get in touch with and tries to help with any difficulties.
What I have not yet understood is the grading of German language skills. I would like to see more transparency here.

Brinkmann Pflegevermittlung has given me very good advice and excellent support from the very beginning, right from the first contact. Mr. Roland Wand is easily accessible at all times. He is comprehensively oriented to the customer's interests. His mediation corresponds exactly to his announcements. I am enthusiastic about the very good services of Brinkmann Pflegevermittlung and am very happy to recommend this mediation service to others.
Burkhard Lange.

A very friendly interaction. Very reliable.
We are very happy about the tip that we should contact the Brinkmann care agency specifically with Roland Wand. And zack our problem was solved at short notice and very satisfactorily.

All inquiries and arising problems in the run-up and within the support process were solved professionally by the regional representative, i.e. comprehensively, with foresight, deadline-oriented, alternatives were suggested and queries were always answered immediately.

I have compared several agencies and found here the best price - performance ratio!
The advice is very competent and friendly and there is always someone available!

I always received prompt feedback from the nursing agency when I made inquiries. The conversations were always friendly and competent. There were problems with the assessment of the caregiver's language skills. I would have liked to have had more choice when it came to staff suggestions.

Very pleasant cooperation, prompt processing, good accessibility.
In addition, I had the impression that the concerns of the caregivers are also taken into account and a certain quality control is also carried out in this respect (e.g. visit to the customers).

Very high commitment to placement efforts despite staff shortages.
However, this means that the optimal caregiver cannot always be placed.

Mr. Roland Wand has always reliably taken care of our concerns.

As a family member of the caregiver, you also feel very well taken care of.

Always available when you need support or help.

Result-oriented consulting, in-depth attention to individual concerns, short-term solutions, always available when things got difficult.

Very competent advice from Mr. Wand, good accessibility of employees
good selection of caregivers

The support provided by the Berlin-Brandenburg regional office, Mr. Wand, is excellent. When problems are identified, he reacts quickly and in a solution-oriented manner. There is very good communication and overall a very trusting cooperation. This was particularly evident in some difficult situations during the months of the Corona pandemic. We would like to express our thanks to him for this. The quality of the nursing staff has so far been good overall, with one exception, but is also characterized by major differences, particularly in terms of sense of responsibility, willingness to perform, social skills and language requirements. At present, however, after some turbulence, we have achieved good to very good care from the nursing staff on site. So far, there has been a major problem with adherence to schedules in one case, but this was resolved promptly by Mr. Wand from the regional office. It seems to us that in the months of the Corona pandemic there were problems on the Polish side with the communication and control to secure the planned personnel changes, both with regard to the planned candidates themselves and the direct handling of the change by the driving services, with all understanding for the complexity of the situation in some cases. Overall, however, we are satisfied with the cooperation in recent months.

We have always found an open ear at Brinkmann Pflegevermittlung, especially in our friendly consultant, Mr. Wand, and felt well looked after. When problems arose, they always tried to find quick and uncomplicated solutions.
Most of the caregivers were friendly, helpful and prepared for the tasks at hand. If problems nevertheless arose now and then, they were due to the difficult care situation itself. With the support of Brinkmann, however, it was possible to give our mother two more years in her home environment. We are very grateful for this.

We are very satisfied with the services of the Brinkmann care agency, but now and then communication problems have arisen on the part of the Polish partner agency. I am not able to say what these problems are due to, i.e. whether the information provided by Brinkmann is not properly noted and processed by the Polish agency or whether the problem lies in the communication between the Polish agency and the individual caregivers. In any case, it is certain that some information does not reach the caregivers, or reaches them incompletely or incorrectly.