CSB Schimmel Automobile GmbH

One phone call and they immediately helped me with my broken battery. Thank you very much, top service!

I had my Hyndai IX 20, year of manufacture 2019, mileage 43,850 km and first owner, at CSB in Schöneweide for repair. The engine stuttered when it was cold. A compression measurement was carried out. There was a loss of pressure at two cylinder heads. They put the engine with the corresponding attachments in the trunk and told me that they would not undertake the repair. I should either buy a new car from them and trade mine in for around €1,000 or have a new engine installed. There was no other option. My efforts to find another garage to repair the dismantled engine were extremely difficult and nobody wanted to give a guarantee.
I had previously been a satisfied Hyundai customer. I would not have expected such customer service from an authorized workshop. I had to have the car towed away and after a long search I found a master workshop that took over the repair. Last but not least, I had to pay over €1,000 for materials that the garage had put in the trunk for a possible repair.
Dear CSB Schimmelautohaus, thank you very much for nothing.

Top briefing by apprentice Hagedorn! It doesn't get any better than this!

We received a very friendly welcome from the sales consultant Mr. Ohlmeier, who advised us and gave us very good instructions on the new vehicle. His manner was unobtrusive, relaxed but professional.

The staff on the phone and on site are very friendly. In my case, an appointment was made very quickly and everything was completed within a day.

I was very satisfied with the entire purchase transaction by Mr. Rust, especially since the first contact took place on a Friday, when everyone else is already in weekend mode.
Please keep it up.....was great.

What a fabulous service. I've been using CSB Bernau for 25 years and am still delighted.
Now unfortunately the warranty is over and promptly an engine control problem. So I went to the workshop in Bernau without an appointment. Workshop foreman Mr. Hahn took care of the problem, put me and the vehicle in between and after three days the repair was done. The entire staff, from reception to the workshop, is very competent and friendly. I would be happy to have a Mitsubishi from CSB Bernau again (but hopefully you will have to wait a little longer).

If I want to buy a vehicle again, I will turn to Mr. Sven Schlösser with confidence.
The salesman is highly recommended. He took care of all matters. Appointments and agreements were kept. Exceptional service regarding collection, you don't often experience this.
5 stars, more is not possible.

The disconcerting and arrogant behavior towards customers who have bought more than just a car.

During my last inspection, it was discovered that my Space Star needed a new battery. This was ordered and after a good two weeks I was there yesterday for installation. It was done quickly. When I wanted to pay, I asked if I could use my 10% birthday voucher (which I had received as a letter last week). I should have told them beforehand, but they could change the invoice again. I asked if I had the letter with me, which I denied, as I hadn't thought about it when I set off in the morning. Then the 10% cannot be redeemed. The letter is needed for this. I asked if it wasn't stored in my customer account and could still be taken into account, but that wasn't possible. After some back and forth arguing with the receptionist, she suggested that I could drive home to get it and then the bill would be adjusted. However, I live 20 km away from the dealership, which doesn't work out at all. I'll probably be on the road longer and use more gas than I'll save.
I bought my car at the Hohenschönhausen branch six years ago. I go for an inspection every year, with an MOT every two years and for the first three years I had my tires changed every six months and stored there. That means I've left a lot of money there in that time and have never redeemed a voucher. This would now be the first time and it would not be possible to redeem the voucher without the letter, which would have saved me about 27 euros. This is really sad and I am very disappointed this time. I understand customer service to be something else. What a shame! I'm generally happy there, but had a disappointing experience this time.

I purchased a Hyundai Kona today. I would like to take this opportunity to thank Mr. Ohlmeier for his competent handling of the purchase. Whether from the first conversation at the Schimmel dealership, in between by phone or then at the handover of the car, everything went very correctly. Thank you very much!!! A. Büchel

Thanks to CSB Schimmel Automobile in Berlin Schöneweide.

Great workshop staff and team. Highly recommended!


A satisfied Hyundai customer.

We bought a Hyundai Tucson from Mr. Bast
from Mr. Bast. Mr. Bast gave us friendly and competent advice. The handover of the vehicle was also carried out according to our expectations. We would like to thank Mr. Bast for his excellent service. Siegfried and Ellen Taulien.

I bought the new MG HS from the salesman Mr. Dumke at the branch in Bernau. It was a very pleasant sales atmosphere, the offer was right and I received a fair purchase price for my Kuga. Even if the delivery is still a little delayed, there is a 5-star rating for the dealership and especially for the MG SELLER, Mr. Dumke, a very clear recommendation.

I called CSB Schimmel Automobile GmbH in Hohenschönhausen on 9.12.24 a.m. today to make an appointment to replace my 12-year-old Hyundai i30 car battery at short notice. The answer surprised me very positively, I was able to come by this morning. It really didn't even take 1 hour and I had my new battery. I was shocked by the price at first, but it is probably within the normal range. So a big thank you to the whole service team. Gina from Prenzlauer Berg