Deutsches Pflegehilfswerk

24 hours care, home care, care at home, senior care

Deutsches Pflegehilfswerk
TOP SERVICE PROVIDER 2023
TOP RECOMMENDATION 2023
4.66 out of 5
Excellent
199 Reviews
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Contact information
We provide caregivers for 24-hour care throughout Germany. These live together with the person in need of assistance in a domestic community. This ensures that the person in need of assistance can enjoy the usual quality of life around the clock. This leaves you and your loved one more time together for the things that really bring joy.
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Contact information

Deutsches Pflegehilfswerk
Anrather Str. 21
47877 Willich
Germany
Directions

Contact person
Deutsches Pflegehilfswerk

Opening hours

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100% Recommended
5 stars 81
4 stars 39
2 stars 0
1 star 0
Quality
Care
Maintenance
Service
Consulting
Excellent (4.63)
Cost-performance ratio
Good (4.18)
Top competencies

Expertise

4.56 out of 5
25 Reviews

Bond of trust

4.56 out of 5
25 Reviews

Customer satisfaction

4.54 out of 5
24 Reviews

123 Reviews on ProvenExpert.com

4.59 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
Agnesa has settled in very well with us. We previously had to deal with Promedica and that was a total disaster. We are now very satisfied. We are looking forward to the next change.
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Customer review & rating for:
Deutsches Pflegehilfswerk
29/11/2023Karla Willhelm
Deutsches Pflegehilfswerk Comment from Deutsches Pflegehilfswerk:
Dear Ms. Wilhelm

We really appreciate you taking the time to leave a positive review 🙂

Your feedback is important to us and we are grateful for your support. We will continue to work hard to improve our service and provide you with the best possible service.

Kind regards
The German Care Aid Organization🤗
4.25 out of 5
Good
Recommendation
Quick help
Personal attention
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Customer review & rating for:
Deutsches Pflegehilfswerk
28/11/2023Anonymously
Deutsches Pflegehilfswerk Comment from Deutsches Pflegehilfswerk:
Hello,

We are very pleased that you were satisfied with our service and appreciate you taking the time to leave a review. 😊

We will continue to strive to meet your needs and provide you with the best possible service. Thank you for your support.

Kind regards
The German Care Aid Organization🤗
5.00 out of 5
Excellent
Recommendation
I quickly received addresses for social services and also 24-hour care
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Customer review & rating for:
Deutsches Pflegehilfswerk
23/11/2023Anonymously
Deutsches Pflegehilfswerk Comment from Deutsches Pflegehilfswerk:
Hello,

Your review really made us smile! 😄

Thank you for your positive feedback and support. We appreciate your trust in our service and will continue to work hard to exceed your expectations.

Kind regards
The German Care Aid Organization🤗
4.16 out of 5
Good
Recommendation
My rating refers to the current caregiver Roman Todorov. He is honest and reliable, is open to our wishes and suggestions and does things that are not generally part of his duties. He doesn't have the confidence to do the shopping on his own - as Helma's husband, I go with him and do the shopping together, which is difficult for me. Here, too, he is open to suggestions. In general, he is a good help to us and my wife Helma, and in the end he is easy to get along with linguistically. all in all, he is very attentive.
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Customer review & rating for:
Deutsches Pflegehilfswerk
23/11/2023Härtel Helma
Deutsches Pflegehilfswerk Comment from Deutsches Pflegehilfswerk:
Dear Ms. Härtel,

We really appreciate you taking the time to leave a positive review 🙂

Your feedback is important to us and we are grateful for your support. We will continue to work hard to improve our service and provide you with the best possible service.

Kind regards
The German Care Aid Organization🤗
3.67 out of 5
Good
Recommendation
Experience relates to the initial period of around 6 weeks.
Response time very good.
Good impression of employees.
Unfortunately, the initial support period of 2 months until the changeover could not be met and has now been shortened to 5 weeks (negative)
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Customer review & rating for:
Deutsches Pflegehilfswerk
20/11/2023Anonymously
Deutsches Pflegehilfswerk Comment from Deutsches Pflegehilfswerk:
Hello,

We would like to thank you for your positive review and appreciate you giving us your feedback. ☺️

We will use your comments to further improve our service and provide you with the best possible service in the future.

Kind regards
The German Care Aid Organization🤗
4.21 out of 5
Good
Recommendation
My personal contacts Mr. Pomrehn and Mr. Wüstermann are very patient and make every effort to meet my high standards. They are aware of the fears and concerns associated with the topic of 'care for relatives'.
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Customer review & rating for:
Deutsches Pflegehilfswerk
11/11/2023Anonymously
Deutsches Pflegehilfswerk Comment from Deutsches Pflegehilfswerk:
Dear Ms. Mattusch

We really appreciate you taking the time to leave a positive review 🙂

Your feedback is important to us and we are grateful for your support. We will continue to work hard to improve our service and provide you with the best possible service.

Kind regards
The German Care Aid Organization🤗
4.75 out of 5
Excellent
Recommendation
The responsiveness and support is great. I could call as often as I wanted, Mr. Pomrehn was always available for me. His level-headed and understanding way of communicating helped me a lot to arrange my mother's acute care promptly. Thank you very much!
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Customer review & rating for:
Deutsches Pflegehilfswerk
06/11/2023Anonymously
Deutsches Pflegehilfswerk Comment from Deutsches Pflegehilfswerk:
Hello,

We are very pleased that we were able to meet your expectations and thank you very much for your great review!

Your feedback is very important to us and we will use it to further improve our service.

Kind regards
The German Care Aid Organization🤗
4.75 out of 5
Excellent
Recommendation
They sent us very quickly -within a few days a very nice, loving and good cooking caregiver from Poland! The first month is now over and we are very satisfied.
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Customer review & rating for:
Deutsches Pflegehilfswerk
01/11/2023Petra Schutzeichel
Deutsches Pflegehilfswerk Comment from Deutsches Pflegehilfswerk:
Dear Ms. Schutzeichel,

Your review really made us smile! 😄

Thank you for your positive feedback and support. We appreciate your confidence in our service and will continue to work hard to exceed your expectations.

Kind regards
the German Nursing Aid Agency🤗
5.00 out of 5
Excellent
Recommendation
Everyone is helpful and understanding at all times.
Show original
Customer review & rating for:
Deutsches Pflegehilfswerk
22/10/2023Anonymously
Deutsches Pflegehilfswerk Comment from Deutsches Pflegehilfswerk:
Dear Ms. Wenz

we are very pleased that we could meet your expectations and thank you very much for your great review!😊

Your feedback is very important to us and we will use it to further improve our service.

Kind regards
the German Nursing Aid Association🤗
5.00 out of 5
Excellent
Recommendation
The contact was very pleasant.
When I had questions, I received answers quickly.
I was quickly informed about new information or changes.
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Customer review & rating for:
Deutsches Pflegehilfswerk
19/09/2023Anonymously
Deutsches Pflegehilfswerk Comment from Deutsches Pflegehilfswerk:
Dear Ms. Eckrodt,

We are very pleased that you were satisfied with our service and appreciate you taking the time to leave a review. 😊

We will continue to strive to meet your needs and provide you with the best service possible. We thank you for your support.

Kind regards
the German Nursing Aid Association🤗
4.38 out of 5
Good
Recommendation
I was satisfied with the offers and my contact person at all times.
Thank you again.
Show original
Customer review & rating for:
Deutsches Pflegehilfswerk
09/09/2023Anonymously
Deutsches Pflegehilfswerk Comment from Deutsches Pflegehilfswerk:
Hello,

Your review really made us smile! 😄

Thank you for your positive feedback and support. We appreciate your confidence in our service and will continue to work hard to exceed your expectations.

Kind regards
the German Nursing Aid Agency🤗
4.96 out of 5
Excellent
Recommendation
I am particularly satisfied with the good advice and selection of caregivers that were chosen for me.
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Customer review & rating for:
Deutsches Pflegehilfswerk
24/08/2023Anonymously
Deutsches Pflegehilfswerk Comment from Deutsches Pflegehilfswerk:
Hello,

We would like to thank you for your positive review and appreciate you giving us your feedback. ☺️

We will use your comments to continue to improve our service and provide you with the best possible service in the future.

Kind regards
the German Nursing Aid Association🤗
4.00 out of 5
Good
Recommendation
We are very satisfied with the care and supply. The advice was good and uncomplicated. We would recommend the Deutsche Pflegehilfswerk at any time.
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Customer review & rating for:
Deutsches Pflegehilfswerk
23/08/2023Anonymously
Deutsches Pflegehilfswerk Comment from Deutsches Pflegehilfswerk:
Hello,

We are very pleased that you were satisfied with our service and appreciate you taking the time to leave a review. 😊

We will continue to strive to meet your needs and provide you with the best service possible. We thank you for your support.

Kind regards
the German Nursing Aid Association🤗
5.00 out of 5
Excellent
Recommendation
Mr. Pomrehn is an expert in his field. He is very friendly, solution-oriented, very committed and always available when you have a question. Finally we have found a great 24h caregiver. We can unreservedly recommend the German care support organization.
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Customer review & rating for:
Deutsches Pflegehilfswerk
21/08/2023J. Buhl
Deutsches Pflegehilfswerk Comment from Deutsches Pflegehilfswerk:
Dear Ms. Buhl,

We appreciate you taking the time to leave a positive review 🙂 .

Your feedback is important to us and we appreciate your support. We will continue to work hard to improve our service and provide you with the best service possible.

Kind regards
the German Nursing Aid Association🤗
5.00 out of 5
Excellent
Recommendation
First class communication, great service! Our 24 H caregiver is terrific, friendly. Everything is going according to plan! Thank you for the care
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Customer review & rating for:
Deutsches Pflegehilfswerk
16/08/2023Karsten
Deutsches Pflegehilfswerk Comment from Deutsches Pflegehilfswerk:
Dear Mr. Karsten,

Your review really made us smile! 😄

Thank you for your positive feedback and support. We appreciate your confidence in our service and will continue to work hard to exceed your expectations.

Kind regards
the German Nursing Aid Agency🤗
5.00 out of 5
Excellent
Recommendation
I received very comprehensive advice. Did not know in advance that you can get so many grants.
Show original
Customer review & rating for:
Deutsches Pflegehilfswerk
08/08/2023Anonymously
Deutsches Pflegehilfswerk Comment from Deutsches Pflegehilfswerk:
Hello,

We are very pleased that we could meet your expectations and thank you very much for your great review!😊

Your feedback is very important to us and we will use it to further improve our service.

Kind regards
the German Nursing Aid Association🤗
5.00 out of 5
Excellent
Recommendation
We were looking for a suitable solution for the care of our grandma and thus got in touch with Pflegehilfswerk. The process was very coordinated and also explained in an understandable way. We thought it was great that we were allowed to call the proposed caregivers in advance. Leandra has been with us for two weeks now. The first two days were a bit bumpy, because she was a bit shy - but we don't want to miss her anymore!!! Our grandma feels very comfortable and we are also very relieved now! Thanks again for the great placement!!!
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Customer review & rating for:
Deutsches Pflegehilfswerk
31/07/2023Martin Herzog
Deutsches Pflegehilfswerk Comment from Deutsches Pflegehilfswerk:
Dear Mr. Herzog,

We would like to thank you for your positive review and appreciate very much that you have given us your feedback. ☺️

We will use your comments to further improve our service and provide you with the best possible service in the future.

Kind regards
the German Nursing Aid Association🤗
5.00 out of 5
Excellent
Recommendation
Hat alles super geklappt!
Customer review & rating for:
Deutsches Pflegehilfswerk
24/07/2023Anonymously
Deutsches Pflegehilfswerk Comment from Deutsches Pflegehilfswerk:
Sehr geehrte ( r ) Frau , Herr, ......

Wir freuen uns sehr, dass Sie mit unserem Service zufrieden waren und schätzen es, dass Sie sich die Zeit genommen haben, eine Bewertung zu hinterlassen. 😊

Wir werden uns weiterhin bemühen, Ihre Bedürfnisse zu erfüllen und Ihnen den bestmöglichen Service zu bieten. Wir danken Ihnen für Ihre Unterstützung.

Freundliche Grüße
das Deutsche Pflegehilfswerk🤗
5.00 out of 5
Excellent
Recommendation
The consultation was quick, very nice and competent. About the price-performance ratio I can not say anything, because my father is unfortunately deceased
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Customer review & rating for:
Deutsches Pflegehilfswerk
09/06/2023Anonymously
Deutsches Pflegehilfswerk Comment from Deutsches Pflegehilfswerk:
Dear (r) Mrs , Mr ....

We appreciate you taking the time to leave a positive review 🙂 .

Your feedback is important to us and we appreciate your support. We will continue to work hard to improve our service and provide you with the best service possible.

Kind regards
the German Nursing Aid Association🤗
5.00 out of 5
Excellent
Recommendation
Super service and competent advice even in challenging cases
Show original
Customer review & rating for:
Deutsches Pflegehilfswerk
08/06/2023Anonymously
Deutsches Pflegehilfswerk Comment from Deutsches Pflegehilfswerk:
Dear (r) Mrs. / Mr.,

we are very pleased that we could meet your expectations and thank you very much for your great review!😊

Your feedback is very important to us and we will use it to further improve our service.

Kind regards
the German Nursing Aid Association🤗
76 Reviews from
3 other sources
4.76 out of 5
Excellent
5.00 out of 5
Excellent
22 reviews on KennstDuEinen
 
15/06/2023
4.90 out of 5
Excellent
29 reviews on Google Maps
 
28/11/2023
4.40 out of 5
Good
25 reviews on Trustpilot
 
30/04/2023
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All reviews and experiences about Deutsches Pflegehilfswerk are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 15/01/2021  |  Last update: 29/11/2023   |  Report profile

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