Devenia Communications GmbH & Co. KG

Devenia telephone systems

Contact information
Your certified service partner for your telephone system, network or high-end IT solutions. State-of-the-art cloud products for email archiving, file sharing and backup.

Contact information

Devenia Communications GmbH & Co. KG
Bürgermeister-Wegele-Straße 12
86167 Augsburg
Germany
Directions

Opening hours

Sunday CLOSED

Websites

80%
Recommended
on ProvenExpert.com
4 stars 0
3 stars 0
2 stars 0
1 star 1
Good (4.20)
Cost-performance ratio
Good (4.20)
Top competencies

Professionalism

5.00 out of 5
2 Reviews

Cost adherence

5.00 out of 5
2 Reviews

Client requests

5.00 out of 5
2 Reviews

5 Reviews on ProvenExpert.com

4.20 out of 5
Good
1.00 out of 5
Poor
Hello, unfortunately I can not report anything positive!
We have completely switched to this provider because I wanted to have a modern and digital telephone system. This is essential in times of home office and for the field workers nowadays.
Now an excerpt from my experience:
A week before the changeover to the mobile phone contracts (we have several measurement technicians in the field), I pointed out that if the changeover was to take place on Monday, the SIM cards had to be with us by Friday at the latest. We were then assured that this would not be a problem. As you can imagine, it was Friday afternoon and we had no cards. Since no one was there by phone, of course, I tried it with a fire mail. Thereupon, I was positively surprised the only time, an employee threw new cards into my mailbox on Saturday. The distribution of the cards was a bit difficult, but as an entrepreneur I know that things can go wrong.
After the system for the fixed network telephony was installed, this under not small time pressure, we were told that it is comfortable if the measuring technicians are integrated into the system. For us this sounded very good at first. However, we then found out that whenever someone called the office, it rang with ALL technicians/field staff as well. I wonder who this makes sense for? And also why they didn't point it out to us???? Do they even know the software or are we a guinea pig?.....

Since I can't report on everything, I'll make a cut and describe our current situation:
Since 2 weeks I can't call my technicians in the field from my plant. I have to tell my employees that if they want something from a technician, they have to call them on their private phone and arrange it. Of course, this makes a very good impression on the female employees!
Yesterday, the employee who was supposed to be in the office called in sick. I had asked Devenia to set a redirection to my cell phone so that I could at least be reached. Of course this did not work. Today I received the second ticket mail, but that doesn't really help me. Actually, such a redirection should not be a problem. I would like to be able to do it myself. But apparently that does not work and no one could explain to me how to do it. My opinion is that if an app nowadays is not programmed so that the simplest things are not self-explanatory then the app is crap.
And this is just a small excerpt from our / my experiences. Hopefully I can save others from such episodes.
Sincerely
M Schmid
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Customer review & rating for:
Devenia Communications GmbH & Co. KG
14/10/2022M S.
5.00 out of 5
Excellent
Recommendation
competent advice and support are a matter of course here. absolute recommendation
Show original
Customer review & rating for:
Devenia Communications GmbH & Co. KG
30/11/2020H.
5.00 out of 5
Excellent
Recommendation
Top service provider in the communications sector with vision for long-term economic solutions and new products. Many thanks for the cooperation.
Show original
Customer review & rating for:
Devenia Communications GmbH & Co. KG
13/05/2019Stefan M.
5.00 out of 5
Excellent
Recommendation
Very professional telecommunications service provider. Always direct, fast and personal handling. Highly recommended!
Show original
Customer review & rating for:
Devenia Communications GmbH & Co. KG
17/04/2019Christian D.
5.00 out of 5
Excellent
Recommendation
Rating for:
Devenia Communications GmbH & Co. KG
18/12/2018Michael M.
44 Reviews from
2 other sources
4.73 out of 5
Excellent
4.90 out of 5
Excellent
19 reviews on Facebook
 
26/11/2022
4.60 out of 5
Excellent
25 reviews on Google
 
02/12/2022
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All reviews and experiences about Devenia Communications GmbH & Co. KG are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 22/11/2018  |  Last update: 13/10/2021   |  Report profile

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