So where should I start? I have been a customer for a month now and then there have been problems but overall everything has always been good, this month I placed another order which unfortunately has been fluctuating for a few days, sometimes it works and sometimes not, after several requests the problem was solved now and then but the next day it was there again. After I had to complain for several days, I asked today for a money back guarantee as the package had only been active for a few days and it would take a month, whereupon a consultant named "Niklas" was extremely rude and apparently felt personally attacked and said I should never place an order there again and look for another store, after I tried to make it clear that I have been a customer there for months and now asked for the first time for a money back guarantee even as a "credit" that the site offers, he remained stubborn and finally banned me from the live chat. I would like to know if he is having a bad day or why he was in such a mood but it is not the first time, unlike people like "Santino" who are perfectly fine and helpful.
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