I know it is my personal opinion.
In my case of damage, her insurance long resisted to recognize a damage, which in my opinion is present. Excuses, excuses, excuses and reasons that are not in the contract.
My star rating looks reasonably good because I always received a prompt response and after a long struggle and commitment of the seller at least a goodwill payment was made.
But customer satisfaction looks different.
Mfg,
Klaus Lusch
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