Hausengel Holding AG

Procurement of caregivers for so-called "24h care", 4 care services in D

Hausengel Holding AG
TOP SERVICE PROVIDER 2022
TOP RECOMMENDATION 2022
4.59 out of 5
Excellent
1,298 Reviews
Contact information
The Hausengel group of companies offers loving care, support and advice for people in need of care or assistance throughout Germany. In accordance with the principle of "all-round care", we pursue the goal of enabling these people to live in their familiar surroundings for as long as possible.

Contact information

Hausengel Holding AG
Tulpenweg 1
35085 Ebsdorfergrund-Heskem
Germany
Directions

Contact person
Hausengel-Team

Images & Videos

Opening hours

Saturday CLOSED
97% Recommended
Good (4.48)
Cost-performance ratio
Good (4.07)
Top competencies

Bond of trust

4.78 out of 5
37 Reviews

Expertise

4.57 out of 5
37 Reviews

Customer satisfaction

4.66 out of 5
35 Reviews

170 Reviews on ProvenExpert.com

4.60 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
We were perfectly advised. We had an excellent and reliable and trustworthy consultant. With a lot of tact and calm!
This applies equally to the lovely caregiver of my mother!
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Customer review & rating for:
Hausengel 24h-Betreuung
17/11/2022Claudia Leibeling ( Tochter von Ilse L.
3.50 out of 5
Good
Recommendation
Contact person always available. However, the cost estimate does not match the actual costs at all. My mother, for example, has paid 4 times the amount to the holding company that was stated during the consultation and the cost estimate!
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Customer review & rating for:
Hausengel 24h-Betreuung
11/11/2022Anonymously
Hausengel Holding AG Comment from Hausengel Holding AG:
Hello and thank you for your feedback.
We take criticism as an opportunity to further improve ourselves. Good accessibility and a sustainable answer to all your questions are important to us. That is why we are very pleased that you are satisfied with our availability. Cost transparency is also one of our unshakeable principles. We are sorry that your costs differed from the estimate. The discrepancy may have been caused by the calculation period, which for technical reasons can sometimes only start on the first of the month.
We would like to clarify this with you and would be happy if you contact your family advisor on this issue.

All the best wishes from your Hausengel Team
4.00 out of 5
Good
Recommendation
I felt competently advised and always had a contact person for questions.
I found the invoicing confusing. The invoices were issued over a period of 3 weeks or even just a few days. The specification of different payment recipients also took some getting used to at first.
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Customer review & rating for:
Hausengel 24h-Betreuung
10/11/2022Anonymously
Hausengel Holding AG Comment from Hausengel Holding AG:
Good day,
We are pleased with your positive feedback. We always try very hard to provide fast and competent help. Cost transparency is also close to our hearts. Therefore, we are sorry if there was any confusion. The fact that invoicing seems awkward to you is probably due to the complexity caused by individual contracts and billing options. The aim is to ensure clear billing of services, which is also advantageous for reimbursements.
We would be happy to explain this again in a personal discussion. Please contact your consultant for this.

We wish you all the best,
Your Hausengel Team
5.00 out of 5
Excellent
Recommendation
the staff is nice,trained and always helpful...i felt safe....
Show original
Customer review & rating for:
Zusammenarbeit mit Hausengel
09/11/2022Hanna V.
5.00 out of 5
Excellent
Recommendation
Very nice staff, always ready to help and give good advice. Pay stubs are sent to the post office on time, if needed they quickly send the necessary paperwork. I am very pleased.
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Customer review & rating for:
Zusammenarbeit mit Hausengel
09/11/2022Tatjana B.
3.67 out of 5
Good
Recommendation
The placement of 24h caregivers is carried out as soon as possible!
The arrival of these people is independent and therefore associated with independent pickups!
Bringing service I have not yet received. Caregiver was picked up by us!
Show original
Customer review & rating for:
Hausengel 24h-Betreuung
09/11/2022Anonymously
Hausengel Holding AG Comment from Hausengel Holding AG:
Dear Lady, Dear Sir,
thank you very much for your feedback. We are glad that you were able to quickly find a suitable caregiver for your care situation. Our caregivers plan your journey independently as self-employed. We support our caregivers in organizing the journey if they wish to do so. We discontinued a "delivery service" several years ago due to the logistically high expense and low demand. We hope that you are otherwise satisfied with the care provided by your Hausengel and will continue to be available for any questions or suggestions you may have.
Best regards
Your Hausengel Team
5.00 out of 5
Excellent
Recommendation
We have had an excellent force in action so far. L L.. She is now taking a little break at the end of November and will be back with us in February 2023. The best force we have used so far. Her competitors could not deliver such quality!

Thank you very much your E. K. (caretaker of the families S.)
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Customer review & rating for:
Hausengel 24h-Betreuung
06/11/2022E. K.
5.00 out of 5
Excellent
Recommendation
They are trustworthy,legal and good.ALWAYS,helping me with finding job,never THEY SAY NO...They are really,like angels...🙂 I am satisfied with them.N.H
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Customer review & rating for:
Hausengel 24h-Betreuung
04/11/2022Anonymously
3.83 out of 5
Good
Recommendation
Suddenly having a stranger in the household requires, first of all, a generous thinking, acceptance, forbearance and also respect.
Then, when in the course of time you get to know several "angels", perceive their special talents or even weaknesses, see the qualities of each person, according to the motto, what one can not do so well, the next caregiver accomplishes differently, then everything is just fine.

Thank you
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Customer review & rating for:
Hausengel 24h-Betreuung
04/11/2022Brigitte S.
5.00 out of 5
Excellent
Recommendation
Our house angel immediately got along very well with our demanding father. She is very caring, empathetic and understands how to fulfill requests from the whole family. She is responsive to dietary requests and cooks well. She reliably shares information with the family and always feels responsible for the well-being of the person in her care.
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Customer review & rating for:
Hausengel 24h-Betreuung
03/11/2022Anonymously
5.00 out of 5
Excellent
Recommendation
The helpfulness has been excellent at each " HAUSENGEL ", very well trained and excellent in character . We are very satisfied 👍🍄🍀and will continue to engage the HAUSENGELs
engage and friends only GOOD report.
Yours sincerely Renate Spieker and Prof Dr Ernst Zander
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Customer review & rating for:
Hausengel 24h-Betreuung
03/11/2022Prof Dr Ernst Z.
5.00 out of 5
Excellent
Recommendation
We have met a wonderful Fam.and still made a good Ehrfahrung in the care.
Good opportunity to earn money.
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Customer review & rating for:
Zusammenarbeit mit Hausengel
03/11/2022Olga M.
4.00 out of 5
Good
Recommendation
There is always a contact person there to fall back on.
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Customer review & rating for:
Hausengel 24h-Betreuung
03/11/2022Kathrin S.
4.50 out of 5
Excellent
Recommendation
Very good advice and information. Fast help. Can only recommend.
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Customer review & rating for:
Hausengel 24h-Betreuung
03/11/2022Ralf K.
4.50 out of 5
Excellent
Recommendation
From Mrs. Denka Doncheva
Show original
Customer review & rating for:
Zusammenarbeit mit Hausengel
02/11/2022Rosalina B.
5.00 out of 5
Excellent
Recommendation
A house angel tanácsadók nagyon kedvesek, segítőkész emberek. Úgy érzem számíthatok rájuk.
Amikor új családhoz kerültem, érdeklődtek, hogy érzem magam, minden rendben van e.
Csak pozitív tapasztalatokról tudok beszámolni.
Remélem hogy még sokáig együtt fogunk dolgozni.
Show original
Customer review & rating for:
Zusammenarbeit mit Hausengel
02/11/2022Gabriella F??zerine S.
4.50 out of 5
Excellent
Recommendation
Prsersonal contact, all questions were answered
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Customer review & rating for:
Hausengel 24h-Betreuung
02/11/2022Ulla H.
4.00 out of 5
Good
Recommendation
Competent advice, good knowledge of German of the supervisor
Show original
Customer review & rating for:
Hausengel 24h-Betreuung
02/11/2022Andrea H.
5.00 out of 5
Excellent
Recommendation
Customer review & rating for:
Zusammenarbeit mit Hausengel
02/11/2022Andrea P.
3.08 out of 5
Average
Recommendation
Placement of a very good housekeeper. However, hardly any support in finding a successor.
Show original
Customer review & rating for:
Hausengel 24h-Betreuung
01/11/2022Jens J.
Hausengel Holding AG Comment from Hausengel Holding AG:
Dear Mr. J.,
Thank you very much for your feedback. Such information is helpful because we use it to improve processes and also to take a close look at internal communication. It's great to hear that you are satisfied with your current caregiver. As a rule, the search for a successor goes smoothly because we always start looking for a successor in good time before the current care relationship expires. Since you are not satisfied with our proposed successor, we will continue to work on providing you with alternative offers as soon as possible. Since you will not need a caregiver again until the new year, we are very positive that we will find a suitable offer for you in time. If there have been any inconsistencies in the communication process around the placement service, we apologize. If you have any further questions or suggestions, we will be happy to assist you.
Best regards
Your Hausengel-Team
1,128 Reviews from
2 other sources
4.59 out of 5
Excellent
4.60 out of 5
Excellent
1,030 reviews on Trustpilot
 
18/11/2022
4.50 out of 5
Excellent
98 reviews on Facebook
 
20/11/2022
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All reviews and experiences about Hausengel Holding AG are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 27/04/2022  |  Last update: 21/11/2022   |  Report profile

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