Product

NEW: ProvenExpert available in English

It doesn’t matter whether you are a hairdresser in Berlin, own a restaurant in Cologne, run a law firm in Munich, or operate an international supplier company – many of our users have one thing in common: international customers. US Americans in Cologne or other people who are planning to visit a German city use the Internet to find the best local restaurants for their trip. Wouldn’t it be helpful if ratings and reviews were not only available in German, but also in English? Yes, you say? Well, your wish is our command. Our translators, developers, as well as product and project managers have realized a major project together in the last weeks.

ProvenExpert is now available in English for all of our customers.

In this blog post, we would like to answer all of your questions with regard to the internationalization of the ProvenExpert platform:

In which way do customers from English-speaking countries (e.g. US, UK, CA) benefit from ProvenExpert from now on?
In which language will my profile appear on Google?
Is it possible to use an English-language and a German-language rating seal at the same time?
Can I get my certificate in English?
What does the internationalisation mean for existing customers?
Can customers based in Germany also create surveys in English?
Will there be an English-speaking customer support?
What does that mean for new customers from Germany?
Will other languages follow in the near future?

In which way do customers from English-speaking countries (e.g. US, UK, CA) benefit from ProvenExpert from now on?

Welcome to ProvenExpert! From now on, you as well can show the world that your customers love you. Create an account and embed your seal on your website. We have tailored our services around the needs and preferences of our English-speaking customers. As of now, all of our features are available in English as well (e.g. Profile, seal, Google rating stars, and survey templates). Feel free to check out our sample profile. Start to collect the feedback of your satisfied customers right now! Increase the trust in your company – along with your revenue!

In which language will my profile appear on Google?

Google always aims at showing its users the most relevant content. If German consumers are interested in your ratings and reviews, the German-language version of your profile will be part of their search results. If a British person is in the process of preparing his next trip to Berlin and would like to know more about where to find the best steak in town, he will be shown the profile of the German restaurant in English.

Is it possible to use an English-language and a German-language rating seal at the same time?

As of now, you can only embed your rating seal in the language in which you have created your profile. We are currently working on offering all features in a multilingual version. In the near future you will be able to select the language of your rating seal. This means for example you will be able to use a German version of the rating seal on your website and an English version on your landing page for your international target group. We are planning to implement this feature in Q3/2017.

Tip:If you have already created a German-language version of your profile and would like to display your rating seal in English only, please contact our support team. We will help you to convert your rating seal into an English-language version. As for the time being, however, please decide in which language you would like to embed your seal.

Can I get my certificate in English?

We also ship our certificates and stickers internationally. The language version of your certificate and sticker depends on the language in which you have created your profile. We are happy to meet your special requirements. Please contact our support: support@provenexpert.com

What does the internationalisation mean for existing customers?

You can sit back and enjoy the benefits – no action required on your part. Every visitor can display your profile in German or English. That happens automatically and depends on the language users have selected for their browsers. Should users use a third language (e.g. Spanish) for their browsers, the profile will be displayed in English. If you would like to preview your profile in English, you can do so by clicking on the language selection button located at the upper right-hand corner of the website at any time. The visitors of your profile have the same option. You can also select your desired language manually, should you wish to do so. The language for the rating seal that you have already embedded on your website doesn’t change – it remains German. Your review comments will not be translated either. In the case a customer has left a German comment, viewers who have set their language to English will also see this comment in German. The personal information on your profile you have entered about yourself will not be translated either. If you would like to address an international audience, we recommend that you enter your information in English as well.

Can customers based in Germany also create surveys in English?

You don’t have to do that – we have taken care of it already. Every survey will be displayed in the customers’ preferred language. If you are a German company and invite international customers to participate in a survey, those who have selected English as the browser language of their choice will also receive an English version of the survey. Moreover, you can change the language settings by clicking on the language selection button located at the upper right-hand corner of the website at any time. This means you don’t have to worry about anything at all. All of your customers will automatically receive the right language version of your survey.

Will there be an English-speaking customer support?

Of course we would be more than happy to answer all of your questions in English as well. There are different ways to contact us – via our website chat, via email to support@provenexpert.com, or via telephone (9 a.m. to 6 p.m. CET).

What does that mean for new customers from Germany?

You create a regular German-language profile and get a German-language rating seal. If, for any reason, you would like to create an English-language profile (e.g. because you would like to create a profile for an international subsidiary and need US-American address fields), you can change the language of the website to English and use the country-specific input mask. Subsequently, your profile visitors will be able to view your profile in the language of their choice (dependent on their browser settings).

Will other languages follow in the near future?

We are currently working full steam on implementing further languages. We are looking forward to offering you further language options as early as later this year. French, Spanish, and Italian will likely be the next languages we will be able to offer our service in. As of right now, we cannot make any definite predictions with regard to the order or specific release dates yet. Please subscribe to our newsletter so that we can keep you in the loop.

Did you enjoy this article? Then...
ProvenExpert pfeil

Boost your business now!

10% more revenue in just 15 minutes per week.

ABOUT PROVENEXPERT:

ProvenExpert is the online platform for qualified customer feedback and review aggregation. A tool that enables business owners and service providers of all sizes to actively seek customer reviews with industry-specific survey templates, bundle existing customer reviews in one location and present the overall score in a way that makes it more effective. Already more than 77,800 entrepreneurs and service providers of all sizes benefit from ProvenExpert.

You might also be interested in

In the fast lane with Steuerring – they know what sets them apart!

ProvenExpert – User interview: Tax returns without the stress? It's part of everyday life at income tax help association Steuerring. PR consultant Helen Arnd reveals her secret for successful advisors and happy association members.

Nina Matthies: Using authenticity as a customer magnet

ProvenExpert user interview: Reflection as the key to success. Insurance and finance specialist Nina Matthies on how honest feedback helps her agency improve customer service.

Terms and Conditions  |  Privacy Policy  |  Quality Assurance  |  Legal Notice  © 2011 - 2019 Expert Systems AG
By using our website you agree to the use of cookies. Learn moreOK