Light is life. Lichtwunder is an expanding company with a long tradition. Regionally rooted in Frankfurt, today we are at your side as a competent partner with over 20 locations nationwide. In addition to our great passion for skylights, our... primary goal is to comprehensively meet the needs of our customers - through individual solutions and products of the highest quality. In doing so, we always pursue one vision: uncomplicated and fast roof window replacement with the help of an innovative made-to-measure renovation process.
Order and processing without any problems. Questions that arose were clarified immediately. The installation was on time and the friendly installers have done a very good job. My overall rating: ALL BEST!
My experience (as a tenant) is based on the contact and support of the company, as well as contracted installation company. Quality, contact and installation are very good. Arrangements and deadlines were kept absolutely on time and accurately. The personal contact was friendly, polite and very professional.
You can definitely recommend Lichtwunder, from start to finish. All questions are answered and problems are solved as quickly as possible. The installation was super fast, so I found that was like a mass processing, that is actually my point of criticism. Broom clean then also after the end of work, the work area was left. What still bothered me was that a window did not work properly, but that was not bad, but that was not properly investigated why the rod had not remained in the eyelet, it was simply screwed a small screw in the window frame to fix the rod, that can not be in my opinion. But now everything works as we imagined.
I was very satisfied with Lichtwunder until I received the invoice. Fast, professional and clean replacement of the windows. So: All good.
My only negative aspect is the (missing) explanation with the expiry of BAFA funding. Of the planned sum, the complete BAFA sum and an additional 50% to the energy consultant fee must first be paid (in my case about 900 €). Since I did not assume that the application only after the complete payment takes its way and then you have to wait up to 3 months to get the refund back, it was of course difficult for me to organize this amount in addition. The, on demand, offered installment payment is unfortunately of no use to me, since only after receipt of the total amount the money of the BAFA is requested.
So with a little better educational work, it would be an even better overall package.
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Profile active since 22/06/2020 | Last update: 29/06/2022
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