The consultation in Germany was good. I had a detailed explanation and all my questions were answered. The appointment for the surgery was made relatively quickly. I was also forwarded and knew who my contacts were. the customer service in Turkey, was poor. One felt lost. Even registering at the hospital, you had to find out yourself, because at the entrance, unfortunately, no one from the Medicalfly team was to be seen. You could only see the doctor shortly before the surgery. There was no personal conversation with the surgeon. He was only there on the day of the surgery to make sketches on the breast and to ask what cup size you wanted. At the end he asked if I had any questions. Unfortunately, the attendant in Turkey did not take good care of me. She also got a little touchy when I voiced my criticism with the lack of communication. Everyone has to be at the hospital at 7:00 am on surgery day. I didn't know this and got nervous because this is the first surgery to fulfill my request. I approached the attendant about this and she said, "I didn't think it was necessary to share that information because that's how it's always handled." (She said, this sentence in Turkish: açıkçası gerek duymadım bunu söylemeye çünkü bu hep böyle oluyor hastanede). Thank God my sister, was there to witness this statement. In the end, she took better care and forwarded my inquiries to the surgeon or made appointments. The surgeon took pictures of the breast on the day of surgery without asking. This is actually fine, however, you could see who the person is in the pictures, respectively the pictures were taken with head. I had higher expectations from Medicalfly. The aftercare in Germany is good. My questions are answered very quickly.
Thank you for taking the time to rate your experience with us. We always strive to make on-site operations and processes as pleasant and smooth as possible and to optimize them at all times. We regret that we could not meet your expectations.
As you can hopefully see from our other reports, your situation is the exception and far from our usual high standards. We are all the more committed to ensuring that this is resolved and does not happen again. Please provide us with your personal information so that we can address your concerns more accurately. If you do not want your personal data to be seen publicly, feel free to email us with your details at email@example.com.
With kind regards