Overall, we were very satisfied with the service. However, some of the prior arrangements could have been better. An employee of Botec was on site before the assignment. Unfortunately, on the day of pumping out/dismantling, it turned out that a lot of information had been evaluated incorrectly: there was less usable oil in the tank than expected, the tank was coated differently and a different access (which had been specially made beforehand) would have been more suitable. None of these were showstoppers, but they were annoying for both the team on site and for us.
Arrangements discussed with the back office the day before were flawed. For example, we were assured that pumping out to the neighbors would be possible without their presence, which was not the case. Overall, we would recommend Botec, but at the same time recommend clarifying details with the responsible team and not with their colleagues or the back office.
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