Good day, first of all I think it is excellent that they send a request once.
From our point of view, the whole performance such as service depends on the nurse, which from our experience massively differ from each other.
Currently we have the force with which are fully satisfied.
What we have missed is once a demand, how it goes.
In addition, it is not okay from my point of view that simply a force is sent, which did not meet the requirements, for example, linguistically and we get no indication.
What is very positive is the immediate response to inquiries and problems.
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Translation
thank you very much for your evaluation and your hints, which we would like to check if we knew who it should be about.
To follow up such hints without being specific is simply impossible and certainly not the right place at this point.
Informing the responsible partner on site or us directly is certainly more helpful.
Generally speaking:
The human resources managers of all service providers generally maintain intensive contact with all caregivers.
However, this is not always perceived as sufficient by all caregivers. To one it is too little, to another too much, and to many it is sufficient. As always in life, it is a question of perspective.
The questions of the caregivers always find the right "ear" in the right place. The families' assessments sometimes differ from the actual situations.
The fact that the caregiver "has not had an employment contract for weeks" would deviate from common practice, since she would not be paid appropriately if she did not have an employment contract. However, that does not seem to be the case here, so there should also be a valid employment contract.
To clarify your comments, please send an e-mail to info@prodomo-pflegehilfe.de or call +49 6172-3804904.
Thank you
Prodomo Care Help