ProvenExpert.com

Evaluation marketing & customer satisfaction analysis

ProvenExpert.com
TOP RECOMMENDATION 2024
4.50 out of 5
Excellent
5,600 Reviews
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The ideal solution for your referral marketing: For more confidence, customers & sales.

With ProvenExpert.com you get the feedback from your customers and present your entire customer evaluations from all platforms in one single rating...
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Contact information

ProvenExpert.com
Quedlinburger Straße 1
10589 Berlin
Germany
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Contact person
Remo Fyda

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Opening hours

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97% Recommended
5 stars 3,132
4 stars 1,535
3 stars 281
2 stars 34
1 star 32
Possible applications
Functions
Transparency
Privacy
Value
Customer service
Excellent (4.54)
Cost/Benefit
Good (4.38)
Top competencies

Measure of satisfaction

4.61 out of 5
954 Reviews

Customer feedback

4.49 out of 5
989 Reviews

Creates confidence

4.53 out of 5
957 Reviews

5,014 Reviews on ProvenExpert.com

4.51 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
Very fast customer service. Thank you very much!
Show original
Customer review & rating for:
Service
19/04/2024Ann-Katrin Kruse
ProvenExpert.com Comment from ProvenExpert.com:
Dear Ms. Kruse,

Thank you very much for your kind review. We are very pleased to hear that you were satisfied with the speed of our customer service, it is nice to know that we have met your expectations.

Thank you for choosing us. Should you require any further assistance or have any further questions, please do not hesitate to contact us. Your satisfaction is our top priority!

Yours sincerely,
Your ProvenExpert Team
3.00 out of 5
Average
Full control over the ratings but on the other hand if others also use the system then only the positive ratings come and I think that is not transparent!
Show original
Customer review & rating for:
ProvenExpert.com
17/04/2024Anonymously
ProvenExpert.com Comment from ProvenExpert.com:
Dear customer,

Thank you for sharing your feedback and concerns regarding the transparency of our rating system. We take your suggestions seriously, as our aim is to offer an honest and fair platform that benefits both users and those being rated.

We understand your concern about the visibility of positive reviews compared to potentially less favorable reviews. Our system is designed to encourage constructive feedback, although it is true that profile owners can choose not to post reviews. If you do not publish a review within 72 hours, only the number of reviews published and the date of the last review will be displayed on the seal and the ProvenExpert profile.

This is done for legal reasons and to maintain transparency for consumers. So if you see a profile that only shows the number of reviews, you can see at a glance that the profile owner is not transparent

Would you be willing to discuss your thoughts further? Please contact us at support@provenexpert.com. We greatly appreciate your insights and look forward to the opportunity to make our system even better.

Thank you again for your review.

Yours sincerely,
Your ProvenExpert Team
1.00 out of 5
Poor
Pays overpayment only after two reminders 14 days later and then makes a settlement without prior or at least accompanying communication. Not a good style!
Show original
Customer review & rating for:
Service
16/04/2024Franz und Dorothée Fendel
ProvenExpert.com Comment from ProvenExpert.com:
Dear Mr. and Mrs. Fendel,

I am sincerely sorry to hear of your recent experience with us regarding the delayed refund. Not only did we fail to meet your expectations, but we also failed to meet our standards for prompt and clear communication. This is certainly not the style of service we strive for.

Rest assured that your feedback will help us improve our processes and avoid similar situations in the future. We are committed to putting things right and hope to regain your trust in our services.

Yours sincerely,
The ProvenExpert Team
5.00 out of 5
Excellent
Recommendation
My experiences with ProvenExpert have so far always been goal-oriented and my concerns have been clarified in a friendly, appreciative and speedy manner. I find the webinars offered here very informative and recommend ProvenExpert wholeheartedly! Thank you very much for your support in moving my company forward!
Show original
Customer review & rating for:
Service
12/04/2024Nicole Freudenberg
ProvenExpert.com Comment from ProvenExpert.com:
Dear customer,

Thank you very much for your great review!
We are really pleased that we were able to help you and that you are so satisfied!
We wish you continued success with your profile.

Best regards,
Your ProvenExpert-Team
5.00 out of 5
Excellent
Recommendation
My experience with Proven Expert has been consistently positive and deserves high praise in every respect. Initially, I had slight difficulties in making direct contact, which initially led to a certain impatience. However, every interaction that followed was characterized by remarkable friendliness, competence and an accommodating attitude. Franziska Keimel deserves special mention, whose efforts were not only precise and prudent, but also accompanied by an exceptionally positive energy. Both on the phone and in email communication, I received fast, appreciative and completely satisfactory support. I look forward to continuing my long-term collaboration with Proven Expert.
Show original
Customer review & rating for:
Service
05/04/2024Claudia Conen
ProvenExpert.com Comment from ProvenExpert.com:
Dear Ms. Conen,

Thank you for taking the time to review your experience with ProvenExpert. We are very pleased to hear that your interactions with us were consistently positive.

We sincerely apologize for the initial difficulties you had in contacting us directly. However, we are glad that our team was able to help you once communication began. We greatly appreciate you recognizing the efforts of our staff to assist you.

We are honored to continue our long-term relationship with you and assure you that we will always provide you with the high level of service and support you have come to expect from ProvenExpert.

Thank you again for your excellent review. We appreciate your loyalty and look forward to speaking with you again in the future.

Yours sincerely,
Your ProvenExpert Team
5.00 out of 5
Excellent
Recommendation
finally good
Customer review & rating for:
ProvenExpert
01/04/2024Anonymously
ProvenExpert.com Comment from ProvenExpert.com:
Dear reviewer,

Thank you so much for your positive review! We couldn't be happier to hear that you had a great experience with us.

If there's anything else we can do or if you have any further feedback or suggestions, please feel free to let us know. We appreciate your support and value your input as we continuously strive to improve our services.

Once again, thank you for your kind words. We look forward to serving you again in the future.

Best regards,
Your ProvenExpert team
4.60 out of 5
Excellent
Recommendation
ProvenExpert has proven to be a valuable platform for managing my online reputation. The simple sign-up process and intuitive dashboard made it easy for me to effectively collect and showcase customer reviews, which boosted the confidence of new customers. The customizable widgets and detailed surveys provided deep insights into customer satisfaction and helped to improve my offering.

The excellent customer support, which was always on hand with help and advice, deserves special mention. The only criticism is the cost, which can be a challenge for smaller companies. Nevertheless, ProvenExpert is worth investing in for companies that want to strengthen their online presence.
Show original
Customer review & rating for:
ProvenExpert - allgemeine Zufriedenheit
28/03/2024Traum-Urlaub-Florida.de
ProvenExpert.com Comment from ProvenExpert.com:
Dear Dream-Vacation-Florida.com,

Thank you for taking the time to share your feedback with us. We are very pleased to hear that you found our registration process and dashboard user-friendly.

We are very proud of our excellent customer support and are glad that our team was able to assist you with your needs.

Regarding your feedback on cost, we understand the challenges faced by smaller businesses and we offer different pricing models to suit different needs and budgets. We value your input and are continually working to improve our offerings to enhance the user experience.

Thank you for your support and for choosing ProvenExpert to improve your online presence. We appreciate your business and look forward to supporting you in the future.

Yours sincerely,
Your ProvenExpert Team
4.46 out of 5
Good
Recommendation
A great platform for authentic surveys. It would be great if there could be more awards in the future. For example, company XY has received top awards for X years in a row. Here, self-explanatory, at no extra cost.

The support in our package (the highest) is great. However, we would not accept any further costs. PROVEN EXPERT is very good as a figurehead. However, our company has not been able to gain any new customers as a result. However, the reputation is visibly cemented.

The webinars offered are exciting, but not feasible for us in terms of time. More proactive recordings and automatic dispatch by e-mail would be very welcome.

The award sets arrive at our company very late every year. Improvements need to be made here - vacation time etc. are not acceptable reasons.

We haven't used the full range of functions for years - for example Google stars. This is a bit too technically demanding for us.

We use a good service provider for surveys and will continue to use this platform.
Show original
Customer review & rating for:
ProvenExpert - allgemeine Zufriedenheit
25/03/2024PS Plettenberg Seminare
ProvenExpert.com Comment from ProvenExpert.com:
Dear Rater,

Thank you for taking the time to provide us with detailed feedback on your experience with Provenexpert. We appreciate your kind words about our authentic survey platform and the support you received from our highest package.

We understand your suggestion for more awards and will take this into consideration for future improvements.

Your suggestion for more proactive recordings and automated email delivery is valuable and will be taken into consideration when improving our webinar offering for a greater number of dates.

We are constantly working to improve usability and simplify features to make them more accessible to all users.

Thank you again for your valuable feedback. It helps us in our continuous efforts to improve and better meet the needs of our customers. We appreciate your support and look forward to speaking with you in the future.

Yours sincerely,
Your ProvenExpert Team
4.80 out of 5
Excellent
Recommendation
I am completely satisfied with Proven Expert
Show original
Customer review & rating for:
ProvenExpert - allgemeine Zufriedenheit
22/03/2024My-Dream-Vacation-Florida
ProvenExpert.com Comment from ProvenExpert.com:
Dear Rater,

Thank you for taking the time to leave us a review! Your feedback means a lot to us and shows us that we are on the right track when it comes to helping companies succeed in the digital world.

Your positive review not only brightens our day, but also helps other potential customers to choose us.

We look forward to continuing to serve you and provide you with top-notch support. If there is anything we can do to improve your experience, or if you have any suggestions on how we can make it even better, please don't hesitate to contact us. Your suggestions are invaluable to us.

Thank you again for your excellent review and for being a valued customer. We look forward to continuing this journey together and helping you conquer your market!


Yours sincerely,
Your ProvenExpert Team
5.00 out of 5
Excellent
Recommendation
Working with Provenexpert is easy & honest.
Show original
Customer review & rating for:
Proven Expert
21/03/2024Ingo Wegner
ProvenExpert.com Comment from ProvenExpert.com:
Thank you very much for your kind review! We are very pleased to hear that working with Provenexpert was easy and honest for you.

A smooth and transparent cooperation is our top priority and your feedback shows us that we are on the right track. Should you ever have any questions or need further assistance, please do not hesitate to contact us.

Yours sincerely,
Your ProvenExpert team
4.48 out of 5
Good
Recommendation
Provenexpert is easy to use for customers and for us, always leaves a professional impression and has a positive effect on the trust of our customers. I am very satisfied and am delighted with every new rating we receive.
Show original
Customer review & rating for:
ProvenExpert - allgemeine Zufriedenheit
20/03/2024Anja Rossa
ProvenExpert.com Comment from ProvenExpert.com:
Thank you for your wonderful review! We are very pleased to hear that Provenexpert is user-friendly.

Your satisfaction and appreciation mean a lot to us. We will continue to work hard to ensure that you receive first class service and positive reviews. If there is anything we can help you with, please do not hesitate to contact us. We look forward to continuing to exceed your expectations!

Yours sincerely,
Your ProvenExpert Team
5.00 out of 5
Excellent
Recommendation
I am satisfied with ProvenExpert. Many of my customers have given me a positive rating so quickly because it is also quick and uncomplicated for them without registration or the like! Especially when recommendations and reviews are so important in the digital age.
Show original
Customer review & rating for:
ProvenExpert - allgemeine Zufriedenheit
19/03/2024Florian Sagmeister
ProvenExpert.com Comment from ProvenExpert.com:
Dear Rater,

Thank you for leaving us such a kind review! We are absolutely thrilled to hear that you are happy with ProvenExpert. It's fantastic to know that many of your customers have given you positive reviews quickly and effortlessly.

Your success is our top priority and we're delighted to hear that our platform has helped you receive positive reviews from your customers. We will continue to innovate and improve our services to ensure you have all the tools you need to succeed and thrive in the digital marketplace.

Thank you again for your excellent review and for being a valued ProvenExpert user. We're here to support you every step of the way, so please don't hesitate to contact us if you need any help or have any suggestions to make your experience even better.

Yours sincerely,
Your ProvenExpert Team
5.00 out of 5
Excellent
Recommendation
Good experience
Customer review & rating for:
ProvenExpert
18/03/2024Rafee mp Mp
ProvenExpert.com Comment from ProvenExpert.com:
Thank you for your 5-star review! We're glad to hear that you had a good experience. We strive to provide the best possible experience for all our customers, and your feedback is greatly appreciated. If there's anything else we can assist you with, please feel free to reach out.

Best regards,
3.80 out of 5
Good
Recommendation
I've had a support request regarding Google and FB open for a few weeks and unfortunately haven't received an answer yet - what a shame
Show original
Customer review & rating for:
ProvenExpert - allgemeine Zufriedenheit
18/03/2024Anonymously
ProvenExpert.com Comment from ProvenExpert.com:
Thank you for bringing this to our attention, and we apologize for the delay in responding to your support request. Your experience is important to us and we want to make things right. Our team is committed to resolving this issue promptly and we will contact you directly to assist you further. Thank you for your patience and we appreciate your feedback as it helps us to improve our customer support.

Yours sincerely,
Your ProvenExpert Team
4.90 out of 5
Excellent
Recommendation
We have been using ProvenExpert for over 2 years and are incredibly enthusiastic about the platform. During this time, we have collected over 600 reviews on ProvenExpert alone.
This is a valuable tool for us to constantly improve, but also for our customers, as it provides them with a reliable source of information about our customers' experiences with our company.
Show original
Customer review & rating for:
ProvenExpert - allgemeine Zufriedenheit
18/03/2024Kaiser Insektenschutz GmbH & Co. KG
ProvenExpert.com Comment from ProvenExpert.com:
Thank you so much for your incredible review! We are thrilled to hear that you have been using ProvenExpert for over 2 years and are incredibly enthusiastic about our platform. Your dedication to collecting reviews on ProvenExpert alone shows that you are committed to excellence.

We are honored to be your trusted partner when it comes to navigating the digital jungle and helping you stand out in your market. Keep up the good work!

Yours sincerely,
Your ProvenExpert team
5.00 out of 5
Excellent
Recommendation
We have been with them for years now and have never had any problems.
Show original
Customer review & rating for:
ProvenExpert - allgemeine Zufriedenheit
18/03/2024Schlüsseldienst Leipzig Weber
ProvenExpert.com Comment from ProvenExpert.com:
Thank you very much for your kind review! We are very pleased to hear that everything went smoothly.

We are proud to have you as an expert at our side and look forward to many more successful years together!

Yours sincerely,
Your ProvenExpert team
4.93 out of 5
Excellent
Recommendation
It's a great tool, keep it up.
Show original
Customer review & rating for:
ProvenExpert - allgemeine Zufriedenheit
17/03/2024Umsatzwerk GmbH & Co. KG
ProvenExpert.com Comment from ProvenExpert.com:
Thank you very much for your review! We really appreciate your support and feedback. It's customers like you that spur us on to constantly strive for excellence and provide top-notch service. We are honored to have you as part of our valued community!

Yours sincerely,
Your ProvenExpert Team
5.00 out of 5
Excellent
Recommendation
Simple, easy to understand, clear. You are doing a great job!
Show original
Customer review & rating for:
ProvenExpert - allgemeine Zufriedenheit
17/03/2024Alexander Koller
ProvenExpert.com Comment from ProvenExpert.com:
Dear Rater,

Thank you very much for leaving us such a good review! We are very happy to hear that you find our platform simple, easy to understand and clear. Providing an intuitive and user-friendly experience is our top priority, and your feedback confirms that we are on the right track.

We strive to make things as simple as possible so that you can focus on what's important - achieving your goals. We are pleased to know that our efforts are paying off and that you find our platform efficient and effective.

Thank you again for your positive review and for being a valued customer. We look forward to supporting you on your path to success!

Yours sincerely,
Your ProvenExpert team
5.00 out of 5
Excellent
Recommendation
We have been using ProvenExpert for some time now and are extremely satisfied, so we will be very happy to continue using it in the future.
Show original
Customer review & rating for:
ProvenExpert - allgemeine Zufriedenheit
16/03/2024T.Bobka
ProvenExpert.com Comment from ProvenExpert.com:
Dear Rater,

Thank you for leaving us a wonderful 5-star review! We are very pleased to hear that you had an excellent experience with us. Your feedback means a lot to us and we are pleased that we were able to meet your expectations. If you need anything else, please don't hesitate to ask. We are always here for you.

Thank you again for choosing us and we hope that we can continue to help you grow your business in the future.

Yours sincerely,
Your ProvenExpert team
5.00 out of 5
Excellent
Recommendation
THANK YOU for everything - top, keep it up!

Your Sabine Strobel
Show original
Customer review & rating for:
ProvenExpert - allgemeine Zufriedenheit
16/03/2024Sabine Strobel - Strobel Kommunikation und Coaching
ProvenExpert.com Comment from ProvenExpert.com:
Dear Rater,

Thank you very much for leaving us such a good review! We are very pleased that you have had a good experience with us. We really appreciate you choosing us and using us for your reputation management.

If there is anything else we can help you with, please don't hesitate to get in touch.

Thank you again for your great review. We look forward to serving you again in the future!

Yours sincerely,
Your ProvenExpert team
586 Reviews from
6 other sources
4.42 out of 5
Good
5.00 out of 5
Excellent
2 reviews on Stadtbranchenbuch
 
10/02/2015
5.00 out of 5
Excellent
3 reviews on Amazon
 
11/05/2023
5.00 out of 5
Excellent
2 reviews on Amazon
 
09/08/2022
5.00 out of 5
Excellent
1 review on Capterra
 
03/08/2023
4.70 out of 5
Excellent
19 reviews on Facebook
 
29/05/2023
4.40 out of 5
Good
559 reviews on Google
 
18/04/2024
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All reviews and experiences about ProvenExpert.com are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 09/05/2014  |  Last update: 19/04/2024   |  Report profile

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