A service of service that you can find very rarely
I have very seldom experienced such an excellent all-round service as with Schlüter. Due to my numerous contacts with Schlüter, I have been able to get to know all of the company's service areas.
In addition to telephone consultation, Mr. Schlüter also provides a very committed and impeccable on-site consultation service. You can tell he is very experienced in his field and his recommendations have always proven to be a good choice so far. At my request, a furniture delivery was "temporarily parked" at the Schlüter company and later delivered by the in-house service team and then quickly and professionally installed.
Mr. Schlüter as well as Mrs. Inal, who are available as first contact persons for their customers, I have always experienced friendly, good-humored and very competent. You also receive reliable callbacks and you are always well informed. The delivery of in-stock goods usually takes place the very next day. For goods that have to be ordered, this is known in advance and you receive unsolicited information about when to expect a delivery or even if there is a delay in the delivery of goods in very rare cases. In contrast to numerous online retailers who claim they have the goods in stock and then can not deliver, here you can actually rely on the statements! In a single case so far I had the desire to return the goods (which was not due to any fault of the company Schlüter). This could also be settled in a personal conversation without any problems. The refund of the purchase price was also prompt. This all worked without countless attempts to call a telephone hotline - which is then constantly busy. In short - here the customer is actually still king.
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