Friendliness is part of the job, if the employees make the appointments and the boss can not be friendly nothing works.
I made a maintenance appointment and I was at home and waited and nobody came and yet I have to pay the bill, they neither rang nor called, I wanted to clarify it, the employee hangs up and the boss himself says either pay or we go to court, although I can prove that I was at home all day.
I will definitely not recommend it to anyone.
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Translation
This was the 2nd time we were there for a maintenance appointment and had to leave each time because nobody opened the door for us. Our boss, Mr. Faißt himself, was scheduled for the 2nd maintenance appointment with you and was on site.
After nobody had opened the door again, Mr. Faißt called the cell phone number we knew and only reached the mailbox. He left a voice message saying that we were once again standing in front of a locked door.
After a reasonable wait, Mr. Faißt canceled the appointment again.
Since we have GPS installed in all our vehicles, we can prove that we were at your location.
The employee you spoke to on the phone did not hang up, she put you through to the boss. However, if you think that you are not letting Mr. Faißt get a word in edgewise, shouting at him and calling him a liar, then his patience will run out and he will hang up.
Nevertheless, we wish you all the best and every success with the subsequent tradesmen.