I depended on WMD home help for over five months and I felt really comfortable! Every effort was made to have the same aide come in as much as possible, even over such a long period of time with sick time and vacation. They quickly knew the routines and needs and adjusted. Each is different, one better suited for the elderly, the other hard to stop. It was an appreciative and pleasant time for having to let strangers in . Immediately I would call Mr. Bock again and bring Mrs. Katlun to despair with the regulations, great job, all together :-)))
Uncomplicated application, cooperation with the health insurance was taken over by WMD, reliable and friendly staff. Received support at the end of pregnancy and in the postpartum period, helpful relief.
When I needed outside help, I immediately received the full support of WMD. Everything was handled here without any problems. From the application to the actual implementation. The home help worked accurately and very conscientiously. I can only recommend !!!
I was immediately helped by the company WMD in an emergency situation. The household help was super reliable, punctual, friendly and always did everything perfectly. I can only recommend the company WMD.
Although the telephone consultation always exceptionally friendly and a quick order acceptance, but in case of sickness-related absences only in 50% of cases replacement provided with always the same argument "My hands are tied", because bridge days or the like. A seriously ill employee was sent to an immunocompromised patient and at the same time told that this was done for the patient because she was "desperate for help". Conclusion: As a patient, you have to be satisfied with what you get and live with the fact that you are without help for days or accept it when you are cared for in front of obviously sick Hashaltshilfe. The home health aides are very hardworking, helpful ubd unfortunately, unfortunately very timid. They jump whenever and wherever they are ordered by their supervisors. I really felt sorry for them. For me it was hardly calculable, because I could never trust that the planned help would come. Too thin staffing? Criticism on the part of the customer on the phone also failed: no insight, instead always a torrent of words with many empty phrases, a never-ending staccato, at least not out of line.
Conclusion: Friendly, dispatchers promise more than they can deliver, hard-working home helpers, sick home helpers visit sick patients.
I was particularly positively impressed by the fact that WMD Haushaltshilfe VON SELF and absolutely reliably and in good time before deadlines inquired about my state of health and, if necessary, immediately arranged the appointments with me. I never had to "run behind."
The staff on site also excelled in reliability, punctuality, friendliness and correct work.
I felt well taken care of.
We have been cared for by WMD for 6 months after a multiple birth. The housekeeper was extremely self-sufficient, reliable, and nice and did a great job of staying with us. The customer service from WMD is good. Only thing that can be improved is the support with applications etc. in that they take care of the application etc. as I always did that myself and also had to check with the health insurance company.
Very good experience! WMD has taken over the handling with the health insurance. Meike is a very pleasant and reliable help and works very thoroughly and quickly. Mr. Bock organized everything very well. Highly recommended, many thanks to all!
I was wonderfully supported in the application during pregnancy and also continuation after delivery, so that everything went smoothly. The staff worked professionally and discreetly, yet the contact was cordial and not impersonal. I can give a clear recommendation!
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Profile active since 10/07/2019 | Last update: 02/10/2023
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