Although the telephone consultation always exceptionally friendly and a quick order acceptance, but in case of sickness-related absences only in 50% of cases replacement provided with always the same argument "My hands are tied", because bridge days or the like. A seriously ill employee was sent to an immunocompromised patient and at the same time told that this was done for the patient because she was "desperate for help". Conclusion: As a patient, you have to be satisfied with what you get and live with the fact that you are without help for days or accept it when you are cared for in front of obviously sick Hashaltshilfe. The home health aides are very hardworking, helpful ubd unfortunately, unfortunately very timid. They jump whenever and wherever they are ordered by their supervisors. I really felt sorry for them. For me it was hardly calculable, because I could never trust that the planned help would come. Too thin staffing? Criticism on the part of the customer on the phone also failed: no insight, instead always a torrent of words with many empty phrases, a never-ending staccato, at least not out of line.
Conclusion: Friendly, dispatchers promise more than they can deliver, hard-working home helpers, sick home helpers visit sick patients.
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