AGT Bus- & Eventlogistik GmbH

I received very competent and friendly advice from Ms. Majer. Although the request was somewhat difficult, they tried to find an optimal solution. The coach trip has not yet taken place - that will not happen until March next year, so there is no final verdict yet.

Personal contact and clarification of questions, competent processing of requests at short notice

Responded well to our circumstances and wishes

very expensive and very poor quality

All preliminary discussions are goal-oriented and well run,

Very fast contact. Very fast solutions to problems

Uncomplicated, friendly and fast processing. We will gladly come back to you in the future!

Unfortunately, the driver does not speak German. It was almost impossible to communicate with him properly. There were also misunderstandings which made our trip difficult.

Unfortunately, one receives either hardly or very late feedback regarding the return of the deposit.

The bus was on time and the driver was very nice and flexible. We certainly book again

Everything worked out great, from the offer to the bus ride. The driver was on time, flexible, has responded to all our wishes and has prepared well for the trip. (We had told him about our planned mudflat hike and he had prepared a pressure washer with water for cleaning our feet (-.). The bus was large, super clean and comfortable, the communication always worked quickly and reliably even in advance. Very clear recommendation!

Price performance, fast processing of the contract.
Friendly and competent staff .
We can only recommend AGT so far.

I very much appreciate the personal service provided by Mr. LAWRENCE ADUSEI-GYAMFI. He is extremely helpful and always strives to find a suitable solution. Many thanks - gladly again at any time.

Short processing time of my request. Friendly and reliable advice.

Everything Best Effort Team

All in all, I would rate the performance as satisfactory to good. The bus reminded more of a regular bus and not necessarily a "modern coach", which is designed for a journey of 7 h, but ok. (for example, no toilet, no tables at the seats, no electricity ...) But has worked quite well even so.

On the whole, the communication in advance has always worked very well and was super friendly. Even if it came several times to different contacts. I think one of the two bus drivers was very limited linguistically (as far as German/English is concerned). But he knew where to go.

It got complicated, however, when suddenly one week before the appointment we were told that we had been communicating with the wrong team the whole time. This led to great uncertainty and a slightly uneasy feeling on my part. Because I was now not sure whether all the information had been received by the right team. (Among other things, I had to resend the already signed contract ...). And this feeling has then ultimately also confirmed to some extent.

The bus for the local tour was not booked. This is not the fault of AGT alone, but the sudden change of contact persons shortly before the trip certainly contributed to it. Because I am very sure that the complete planning was already discussed in advance by phone. So also the point with the day trip. And so possibly some note did not quite find its way to the destination. But as I said - no sole fault of the AGT, in my letters was also nothing more to find of it.

Be that as it may - with Mr. Pelegrin I had in the end ONE concrete contact person, who has also made extreme efforts to pull the cart out of the mud for us and super spontaneously got a bus ride organized on site. Many thanks again for this, great!

My suggestion for improvement:
- Give ONE concrete contact person from front to back to the hand
- 3 days before departure, go through the specific plan with the customer again

Thank you very much and best regards

From my request to the offer passed 14 days (despite asking twice), then to confirm the offer I was given 45 hours.