Automobilforum Kuttendreier GmbH

Competent and friendly staff.

This time I was only there to change the tires and wondered why the whole thing took about an hour this time. The young colleague who drove my tires into the basement and took out the other tires was not exactly brimming with work ethic. I have probably never seen anyone trot across the yard so slowly. A good hour for a tire change is definitely not customer-friendly.

Top advice and information even when the car is already on site.
Top customer service!

Punctual processing. Friendly, competent staff. Bad: long waiting times for rental cars. Constant shortage of parking spaces

Quick solution to the problem, very helpful staff.

Very friendly service.

Friendly and punctual service

For many years now - and today - everything has been ok!

The appointment was only for a tire change, but after leaving the workshop I received the following system information
- Engine control indicator light -
The engine control light indicates that your vehicle has an electrical problem with one of the exhaust sensors.
Surprising that this happens after a tire change. Next appointment to check the error is on 21.11.2023

I had brought the Ford Kuga I bought from you to you for its MOT renewal. So far everything went as I had hoped and the registration was renewed. Unfortunately, when I picked it up, I was surprised to find that the registration document was not in the vehicle as the lady at reception had claimed. After 15 minutes of searching in the pouring rain, it was discovered that the registration document had been inserted into the clipboard at the back. The colleague at the desk was obviously unaware of this. In this case, she had obviously not received the appropriate instructions. There was great relief when the ticket was found after all.

Very friendly lady at reception (this is not always the case). Tire change went smoothly, tires put back in storage, paid and drove again. Short and sweet.

Perfect as always

I drive since the first day with an older software updates, simple thing but long Ternin, that should be automatic updates must be.

Nice conversationalist, the offer for winter complete wheels very inflated.

Communication about "How long will my appointment take?" internally poor. Had to take a longer route due to an unsignposted construction site (bridge at Gronsdorf S-Bahn station closed) and arrived 20min late for the appointment. On the phone I got the information that this is no problem, the appointment lasts only about 30min and I could wait for it anyway (arrival was 16:25), on site I then received the statement that the appointment lasts 1.5 hours. That would have been with my appointment at 16:00Uhr and a punctual arrival already impossible. I am therefore driven again without having achieved anything.

An alternative appointment was only offered on explicit request. First it was said: "We are fully booked!".

My experience with the dealership have been consistently positive so far, so I am very surprised about the poor communication (takes only 30min, can wait for my car vs. takes 1.5h). I hope this remains an exception.

Unfortunately, despite an appointment for a 6th annual inspection without any additional work on my part, the vehicle was not ready until the next day. Otherwise, no conspicuousness. Advice on the vehicle (joint review on the vehicle at delivery) would be desirable, but was only offered at the first annual inspection.

Good price / performance ratio! Competent staff!

Nice, friendly staff, all always in a good mood.

The support by Mr. Langhans was super!

I felt taken seriously by every employee despite the long wait for my hybrid car to be repaired. Everyone did their best.
Thank you.
As a customer, you realize that things are not yet so smooth until the car arrives at the appropriate workshop where it can/must be repaired at all.
Many thanks to Ford Assistance for organizing the roadside assistance and the loaner car.
My heartfelt thanks go to Mr. Klamminger from Dachauer Straße for mediating between the car dealerships so that the car was towed to the right workshop.
Many thanks also to the staff of Drosselweg for repairing my car.

Yay, it's rolling again.