Bikesurance

Bike insurance, e-bike insurance, theft protection, battery protection

Bikesurance
4.71 out of 5
Excellent
20 Reviews
Contact information

Contact information

Bikesurance
Theodorstraße 42-90
22761 Hamburg
Germany
Directions

Contact person
Tobias Rußmann

Opening hours

Monday 09:00 am-06:00 pm

Websites & Profiles

95% Recommended
5 stars 17
3 stars 0
2 stars 0
1 star 1
Customer service
Excellent (4.72)
Cost-performance ratio
Excellent (4.63)
Top competencies

Range of services

5.00 out of 5
3 Reviews

Professional demeanor

5.00 out of 5
3 Reviews

Communication

5.00 out of 5
3 Reviews

20 Reviews on ProvenExpert.com

4.71 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
Harald Kühn: Very nice and competent advice
Show original
Customer review & rating for:
Bikesurance
05/11/2021Anonymously
Bikesurance Comment from Bikesurance:
Thank you for your trust and the great review.
5.00 out of 5
Excellent
Recommendation
Prompt and very nice contact, good advice, fair prices, anytime again
Show original
Customer review & rating for:
Bikesurance
02/21/2021Thomas D.
5.00 out of 5
Excellent
Recommendation
Good advice on the phone, only a short waiting time and then complication-free, quick conclusion of the contract by phone because the online conclusion was not possible for me (temporarily ?) !
Show original
Customer review & rating for:
Bikesurance
12/10/2020F.
Bikesurance Comment from Bikesurance:
Thank you for your kind review Frank and thank you for your trust. If we can be of any assistance or help you in any way please feel free to contact us.
5.00 out of 5
Excellent
Recommendation
When choosing a bicycle insurance for my new pedelec, it was important to me to have contact persons in an insurance office that I can get in touch with directly in the event of a claim. Merely having to rely on an impersonal e-mail contact or a call center is not something I like when it comes to insurance.
With Bikesurance, I was advised in an extremely friendly and competent manner before taking out the insurance. All my questions, and I had quite a few, were answered in an understandable way. That's what won me over to this insurance broker. In addition, the price-performance ratio of the Ammerländer bicycle insurance seems fair to me. Now it remains to be seen how in a claim is actually helped or regulated - but I am confident that this will go well.
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Customer review & rating for:
Bikesurance
11/22/2020Anonymously
Bikesurance Comment from Bikesurance:
Thank you very much for your nice review. I am very happy that we have helped you. Whenever you have a question or damage, be sure to contact us! Many greetings Johannes
5.00 out of 5
Excellent
Recommendation
Yes, I have taken out a "fully comprehensive" contract for my e-bikes there. And I did so with full conviction. The benefits are top, the premiums are fair and the customer service is totally nice and nimble (more like 6 stars). It was almost fun to sign a contract. Now I hope that it works out just as great in the event of a claim (hopefully not!). So far, only to recommend.
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Customer review & rating for:
Bikesurance
10/07/2020Dirk J.
Bikesurance Comment from Bikesurance:
Thank you for taking the time to write this great review. We are pleased that you have decided to take out a policy through us. For us, it is now really about standing by you in all matters relating to your bicycle insurance. Feel free to contact us first; via WhatsApp, phone or mail.
5.00 out of 5
Excellent
Recommendation
Quick feedback, friendly, helpful.
You can also put it this way: Here the customer is king!
Show original
Customer review & rating for:
Bikesurance
09/24/2020Chr. S.
Bikesurance Comment from Bikesurance:
Thank you for the nice review, if you have any questions please feel free to contact us.
4.33 out of 5
Good
Recommendation
Super nice consultants who explain and advise everything friendly and well
Class
Show original
Customer review & rating for:
Bikesurance
09/23/2020Anonymously
Bikesurance Comment from Bikesurance:
Thank you for the great review. We are very happy to hear that we could advise you so well!
5.00 out of 5
Excellent
Recommendation
Time is still taken for the customer, and very important, it is not immediately pushed to the conclusion, but first clarified everything essential.
I can only recommend this broker.
Show original
Customer review & rating for:
Bikesurance
09/18/2020B.
Bikesurance Comment from Bikesurance:
Thank you for taking the time to rate us. We are glad!
5.00 out of 5
Excellent
Recommendation
Super fast response and handling of an insurance contract. From quotation
for my Pedelek to the conclusion of the contract was all uncomplicated and was done within a few minutes. Is absolutely recommendable 👍
Show original
Customer review & rating for:
Bikesurance
09/18/2020Dieter P.
Bikesurance Comment from Bikesurance:
Thank you very much for the great review. Important: whenever you have questions about your insurance or need/want to claim benefits, get in touch: via WhatsApp, mail or phone!
1.00 out of 5
Poor
I would have liked to take out bicycle insurance for my carbon road bike, but one only finds when reading the contract conditions closely that carbon bikes are excluded.
When asked why, I was told that carbon bikes are very expensive and therefore can not be insured. I cannot understand this reasoning, since the sum insured and also the premium depend on the value of the bike. My carbon road bike costs 4000€ and is not insured, but if I had bought an aluminum road bike for 4000€, I could have it insured. This is not conclusive.
Show original
Customer review & rating for:
Bikesurance
09/17/2020Anonymously
Bikesurance Comment from Bikesurance:
Thank you for your feedback, which we of course take to heart. We have revised the form of the offer and have now placed the note on the exclusion of carbon bikes clearly visible. As an insurance broker, we are not bound to a specific company and would have liked to provide you with further offers from companies where carbon is not an exclusion criterion. We would still be happy to do that to get the inconvenience out of the way.
Ultimately, only the company itself knows the exact reasons for the tariff structure (and thus any exclusions), so the argumentation with the price or the higher costs for repairs is more speculation and should not have been communicated in this way on our part.
5.00 out of 5
Excellent
Recommendation
Very friendly, unobtrusive initial contact and guidance on taking out the insurance!
Good price / performance ratio.
Show original
Customer review & rating for:
Bikesurance
09/14/2020Max von V.
Bikesurance Comment from Bikesurance:
Hello Max, thank you very much for your review. That makes us happy to read!
5.00 out of 5
Excellent
Recommendation
Everything Super 👍 If everything is kept what you promise, you can be satisfied all around.
Show original
Customer review & rating for:
Bikesurance
09/10/2020Jürgen S.
Bikesurance Comment from Bikesurance:
Thank you very much for the great review. We will not disappoint you; above all, we are always available: Whether by phone, WhatsApp or mail.
5.00 out of 5
Excellent
Recommendation
Rating for:
Bikesurance
05/18/2021Anonymously
4.58 out of 5
Excellent
Recommendation
Rating for:
Bikesurance
05/14/2021Anonymously
5.00 out of 5
Excellent
Recommendation
Rating for:
Bikesurance
04/10/2021Anonymously
5.00 out of 5
Excellent
Recommendation
Rating for:
Bikesurance
12/01/2020Roberto Z.
4.33 out of 5
Good
Recommendation
Rating for:
Bikesurance
10/12/2020Gerhard H.
5.00 out of 5
Excellent
Recommendation
Rating for:
Bikesurance
10/08/2020Anonymously
5.00 out of 5
Excellent
Recommendation
Rating for:
Bikesurance
09/16/2020Anonymously
5.00 out of 5
Excellent
Recommendation
Rating for:
Bikesurance
09/16/2020A.
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All reviews and experiences about Bikesurance are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 09/05/2019  |  Last update: 05/18/2021   |  Report profile

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