NEW: ProvenExpert available in English

From now on, Proven Expert is available in English as well
Let the world know that your customers love you

Maria Hinz Created by Maria Hinz
on 05/16/2017 | 6 minutes reading time

Whether a hair salon in Philadelphia, a restaurant in Austin, a lawyer in San Francisco or an international supplier, many of our users have something in common: international customers. Germans visiting San Francisco or those planning their trip in advance get information about restaurants on the web. For this reason, it's helpful if the reviews and experience descriptions are available in several languages. We have accommodated this wish. Our translators, developers, product and project managers have implemented a big project in the course of the last weeks:

ProvenExpert is immediately available in English and German for all customers.

In this article we will answer all important questions regarding internationalization of ProvenExpert.

What does this mean for customers who are already registered?
Can I send German surveys as a customer in the USA?
Can I use my seal in parallel in English and German at this time?
What does this mean for new customers from USA?
What does the internationalization mean for existing customers?
In what language will my profile appear on Google?
Will support also be internationalized?
Can I receive my certificate in a different language?
Will more languages be added?

What does this mean for customers who are already registered?

Welcome to ProvenExpert! From now on, you as well can show the world that your customers love you. Create an account and embed your seal on your website. We have tailored our services around the needs and preferences of our English-speaking customers. As of now, all of our features are available in English as well (e.g. Profile, seal, Google rating stars, and survey templates). Feel free to check out our sample profile. Start to collect the feedback of your satisfied customers right now! Increase the trust in your company – along with your revenue!

Can I send German surveys as a customer in the USA?

We have taken steps, so that you don't have to do anything. Surveys will reach your customers in the language, preferred by them. If a German company sends surveys to international customers, all those who've set their browsers to English, will receive the surveys in English. There is also always the option to adjust the language using the country selection at the top of the web page. You don't have to worry about anything. Each customer will automatically receive your survey in the right language.

Can I use my seal in parallel in English and German at this time?

As of now, you can only embed your rating seal in the language in which you have created your profile. We are currently working on offering all features in a multilingual version. In the near future you will be able to select the language of your rating seal. This means for example you will be able to use a German version of the rating seal on your website and an English version on your landing page for your international target group. We are planning to implement this feature in Q3/2017.

Tip:If you've already created a German-language profile, but would now like your seal only in English, please contact us for support. Our representatives will help you switch. However, as mentioned before, you have to pick one language for the seal at this time.

What does this mean for new customers from USA?

We also ship our certificates and stickers internationally. The language version of your certificate and sticker depends on the language in which you have created your profile. We are happy to meet your special requirements. Please contact our support: support@provenexpert.com

What does the internationalization mean for existing customers?

Herzlich Willkommen bei ProvenExpert! You can also show the world that your international customers love you. Create your account and embed your seal in your website. We've adjusted our entire product to the preferences of our English speaking customers. All our functions are immediately available in English, including the profile, seal, Google stars, survey forms. Get started and collect feedback from your satisfied customers to increase your sales.

In what language will my profile appear on Google?

Google presents it's users with information that's relevant. So, if a German-speaking consumer is interested in your ratings and reviews, your profile will appear in German in their search results. If a Briton is preparing to vacation in Berlin, the German restaurant's profile will appear in English when the tourist searches where to eat the best steak on his trip.

Will support also be internationalized?

Of course, we can answer all of your questions in English. There are different options available to contact us: on our website, via chat or per email at support@provenexpert.com or via telephone between the hours of 9am - 6pm (CET).

Can I receive my certificate in a different language?

You create a regular German-language profile and get a German-language rating seal. If, for any reason, you would like to create an English-language profile (e.g. because you would like to create a profile for an international subsidiary and need US-American address fields), you can change the language of the website to English and use the country-specific input mask. Subsequently, your profile visitors will be able to view your profile in the language of their choice (dependent on their browser settings).

Will more languages be added?

We are hard at work adding more languages to our current selection. We plan to expand already in the course of 2017. French, Spanish and Italian will be added next. At this time we cannot make exact statements regarding the schedule. Subscribe to our newsletter to keep up to date with the latest from ProvenExpert.

Would you like to get feedback from international customers and show your clients that you're appreciated in many languages? Get started now!

Join now

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Maria Hinz

About the author

Maria Hinz is a marketing manager and is primarily responsible for content and communication. She always strikes the right note in texts by juggling around with wordings of every kind. She can be very loud when she's standing in the fan block at the ALBA basketball club in Berlin.

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