Busguru

Rent a coach, bus rental, rent a bus with driver, rent a bus, class trip

Busguru
74 Reviews i
published (86%)
out of 86 reviews
Contact information
The easy way to rent a bus incl. a driver at busguru.de.
Whether it's a class trip, a group trip, a city trip or a day trip to the most popular cities in Germany and Europe. Busguru calculates a favorable price within 24 hours.

Contact information

Busguru
Hammerbrookstraße 94
20097 Hamburg
Germany
Directions

Contact person
Busguru UG

Images & Videos

Review from 01/23/2024  
5.00 out of 5
Excellent
Recommendation
Quality
Value
Services
Performance
Consulting
Top competencies

Flexibility

4.70 out of 5
10 Reviews

Availability

4.60 out of 5
10 Reviews

Efficiency

4.50 out of 5
10 Reviews

63 Reviews on ProvenExpert.com

5.00 out of 5
Excellent
Recommendation
The advice, support and service were excellent!
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Customer review & rating for:
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01/23/2024R.
Busguru Comment from Busguru:
Hello!
Thank you very much for your kind words!
We are very pleased that you were so satisfied with our services.

See you on your next trip!

Your bus guru :)
2.00 out of 5
Fair
I had confirmed an offer and have not received any feedback since. So I can hardly judge anything.
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Customer review & rating for:
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01/22/2024Liebe Janika Kolokowsky-Engler R.
Busguru Comment from Busguru:
Hi!

We're really sorry that there was an inconvenience with your booking.
We tried to call you after your confirmation to discuss everything else, but unfortunately we were unable to reach you. This unfortunately led to the delay you experienced.

We are very sorry that this has tarnished your experience with our booking process. It is very important to us that you are satisfied with our service and your feedback helps us to continuously improve.

We look forward to accompanying you on your upcoming trip and would love to hear from you after the trip to ensure we are meeting your expectations.

Thank you for your patience and understanding.

Your bus guru
4.80 out of 5
Excellent
Recommendation
Fast processing of requests. Good telephone support.
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Customer review & rating for:
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12/11/2023Lieber Jakob Lorenz R.
Busguru Comment from Busguru:
Hello,
thank you very much for the appreciation of our customer service and the good rating. :)

Your Busguru
5.00 out of 5
Excellent
Recommendation
The Busguru team is extremely professional and manages to implement the requirements perfectly.
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Customer review & rating for:
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12/04/2023Lieber Nico Schulze R.
Busguru Comment from Busguru:
Hi!
Thank you for your kind words and the full 5 stars.
We are highly motivated to keep you satisfied in the future! :)

Your Busguru team
1.00 out of 5
Poor
The bus was 2 hours late. No one from customer service could help us. We had to cancel a stop because of the delay and pay more at the venue for the time change. No one has responded to my email to customer service regarding this complaint. However, they had time to respond in 30 minutes and call 10 times in 10 minutes about payment. I would like a corrected invoice and a refund for the time lost and damage caused by the delay.
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Customer review & rating for:
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11/13/2023Herr Mewada (.
Busguru Comment from Busguru:
Moin,

First of all, we would like to thank you for your review and let you know that we take all feedback seriously and discuss it within the team.

At Busguru, we work intensively with over 1,500 bus companies that we have known for years and whose professionalism we can act upon without hesitation. In order to be able to offer a nationwide service, over time we also add other bus companies that have proven themselves or are weeded out because they do not meet the quality required by Busguru.
Unfortunately, the partner on your trip was unavailable. We would like to apologize for this! In order not to leave you and your passengers out in the rain, we looked for a replacement bus company at short notice, which resulted in a total delay of two hours and additional costs. We have already sent you a credit note to cover the additional costs.

We would like to talk to you and show you how a trip with Busguru really works. If you are interested in a repeat trip, your contact person will also offer you a special goodie as a small compensation.

Your Busguru team
4.80 out of 5
Excellent
Recommendation
Except for the fact that the driver did not go to the specified address, but went to another place and informed us about it very shortly before the meeting, the service was impeccable.
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Customer review & rating for:
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09/04/2023Anonymously
Busguru Comment from Busguru:
Hello,

Thank you for your kind review of our services. We hope to be able to transport you again soon. Then also with the right address! :)

Your Busguru Team
5.00 out of 5
Excellent
Recommendation
Adrian P. was our contact person and has excellently supported us from the preparation of the offer to the booking and contact during the ongoing trip and was always more than patient and courteous. We can highly recommend Busguru and would like to thank them once again for the extraordinary cooperation.
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Customer review & rating for:
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07/12/2023Sehr Geehrte Damen Und Herren R.
Busguru Comment from Busguru:
Thank you for the full 5 stars. We are really happy that you recommend us.

Your bus guru
5.00 out of 5
Excellent
Recommendation
Quick response, good advice both by email and by phone, very friendly and the price was the best of at least 4 requested companies.
Bus or bus ride itself can not be evaluated, because not carried out by Busguru.
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Customer review & rating for:
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05/08/2023V.
Busguru Comment from Busguru:
Thank you for the full 5 stars. We are really happy that you recommend us.

Your bus guru
5.00 out of 5
Excellent
Recommendation
Thank you for the very competent organization of 3 bus tours in Scandinavia and the always friendly feedback to our questions!
Has everything worked out perfectly! And the price-performance ratio was best (also in comparison with other offers - we were able to save more than 1000 euros).
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04/13/2023Lieber Wilfried Hoppe R.
Busguru Comment from Busguru:
Thank you for the full 5 stars. We are really happy that you recommend us.

Your bus guru
5.00 out of 5
Excellent
Recommendation
The booking process was very professional and friendly.
Unfortunately we have to wait a little longer for the rides.😊
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Customer review & rating for:
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04/03/2023Anonymously
Busguru Comment from Busguru:
Thank you for the full 5 stars. We are really happy that you recommend us.

Your bus guru
1.40 out of 5
Poor
In advance we had already clarified various things such as the driving time, break times of the driver, option second driver, etc.. This was all nullified with the sub company that was sent to us, which had neither kept to the agreements nor knew the destinations or could operate the navigation system. Communication with the driver was also not possible and in the end we had to guide him. Not recommended at all and never again.
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Customer review & rating for:
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03/27/2023Liebe Lynn Mayer R.
Busguru Comment from Busguru:
Dear Lynn,

thank you for your constructive and honest feedback. Sometimes you have to admit to yourself that something failed. In your case, unfortunately, some mistakes were made. We deeply regret this!

Our customers are very important to us and we want to adapt the travel experience to the customer's wishes. For this purpose, we have developed a conspicuity management system that analyzes your booking. We are currently working on the issue with the bus company and the driver and expect a written statement shortly. Nevertheless, the situation that unfortunately happened to you has consequences for the further cooperation between the bus company and Busguru. We take such incidents very seriously.

We apologize for this incident and would like to assure you that this does not correspond to the quality standards of Busguru. If you have any questions about the trip, please feel free to contact your contact person at any time.

Your Busguru Team
3.02 out of 5
Average
We have had to deal with three sale agents. Two were subterranean, which meant that the bus trips cost us an average of €1000 more. The third sales manager was outstandingly good. We would give him 5 stars.
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03/22/2023Anonymously
Busguru Comment from Busguru:
Thank you for your feedback. We would like to apologize that your experience with Busguru got off to such a bumpy start. Nevertheless, we are happy that we were able to convince you in the end.

Your Busguru Team
3.40 out of 5
Average
Recommendation
Since the service, i.e. the bus ride and the following handling have not yet been carried out, an evaluation is not meaningful at this point in time.
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Customer review & rating for:
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03/13/2023Lieber Stefan Thiel R.
Busguru Comment from Busguru:
Dear Stefan,

Thank you for your kind and positive review on Proven Expert.
For us, positive as well as negative reviews are valuable feedback, as they help the conspicuity management to optimize the entire booking process.

We send the invitations specifically after the booking, as our main service is to be evaluated. As a passenger transportation service provider, we bring customers and bus companies together and optimize the entire experience for all parties.
Since we can request for multiple clients at the same time, the prices we are given are more competitive than a direct booking from the clientele.

We wish you a pleasant ride and look forward to having you as a customer again. If you have any questions about your trip, you can reach your contact person at any time.

Your Busguru Team
1.00 out of 5
Poor
I asked for a bus on 17 February. Ticket 16052. To date, no offer. Telephone accessibility is not given. When I call at 10:30 on 27.02.23 I call outside business hours, although they are supposed to be from 9 am to 6 pm.
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02/27/2023H.
Busguru Comment from Busguru:
Dear Hartmut,

thank you for your review and constructive feedback.
First of all, we would like to apologize for the fact that you received your offer late. We are currently revising our technical system, which caused unexpected problems with the requests.

This is the reason why we received your request only on 27.02.2023. This is very annoying for you as a customer and for us as a company. We understand your disappointment and apologize for any inconvenience.

Your offer was sent out to you on 28.02.2023.
We hope that this meets your expectations and that we can welcome you again as a customer in the future. If you have any further questions, please do not hesitate to contact us.

Your Busguru Team
4.80 out of 5
Excellent
Recommendation
Customer review & rating for:
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02/08/2023Pascalis K.
Busguru Comment from Busguru:
Thank you very much for the very good rating. We are really pleased that you recommend us.

Your bus guru
5.00 out of 5
Excellent
Recommendation
Super new bus, nice and reliable driver. Good advice in advance. Gladly again
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02/06/2023Anonymously
Busguru Comment from Busguru:
Thank you for the full 5 stars. We are really happy that you recommend us.

Your bus guru
5.00 out of 5
Excellent
Recommendation
Although relatively short notice, everything worked out great and without problems! Top bus with super nice driver!
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01/23/2023Lieber Rene Schneider R.
Busguru Comment from Busguru:
Thank you for the full 5 stars. We are really happy that you recommend us.

Your bus guru
4.20 out of 5
Good
Recommendation
Good price / performance ratio. Good advice. Very helpful.
Recommendation!!
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12/19/2022Anonymously
Busguru Comment from Busguru:
Thank you very much for the very good rating. We are really pleased that you recommend us.

Your bus guru
5.00 out of 5
Excellent
Recommendation
Busguru has always responded quickly, competently and kindly to all our requests. Excellent!
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Customer review & rating for:
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12/05/2022Lieber Rainer Waser R.
Busguru Comment from Busguru:
Thank you for the full 5 stars. We are really happy that you recommend us.

Your bus guru
5.00 out of 5
Excellent
Recommendation
All went great. Bus driver and the team of Busguru were very helpful.
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Customer review & rating for:
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11/17/2022Anonymously
Busguru Comment from Busguru:
Thank you for the full 5 stars. We are really happy that you recommend us.

Your bus guru
11 Reviews from
2 other sources
3.33 out of 5
Average
3.60 out of 5
Good
1 review on Trustpilot
 
01/27/2022
3.30 out of 5
Average
10 reviews on Google Maps
 
01/21/2024
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* All reviews and experiences about Busguru are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 01/25/2022  |  Last update: 03/29/2024   |  Report profile

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