From our initial meeting to the production of the video (creation and finalization of the script, including editing), we experienced Camgula as a unified team and very professional. We especially liked the cooperation (smooth and trouble-free) and had a lot of fun. Furthermore, Camgula was strongly motivated to support us in our project to really bring us forward with our project! 😊 We are overall very satisfied with the professional result. What we would still have liked, would be the consideration of a "teaser" or short video from the beginning of the entire process. If necessary, one could have created a text here already in the script and later also taken into account during the shoot, so that a "short version" can still be created (in our case for the SoMe channels).
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We were not able to meet the agreed deadline for his project in 2021. At that time the growth of my company got out of control, processes were missing & all resources were tight. Unfortunately, we could not come to an agreement with Mr. Flöckinger and then by mutual consent we did not continue the project.
The "lawsuit" he brought up dealt exclusively with the services we had already provided, which we wanted to settle. He rejected this. In retrospect, of course, we should have been more accommodating here, since the fault was clearly ours. Also under pressure from my co-partner, I nevertheless asserted this claim. I would no longer act in this way today.
This assessment refers to our "cancellation clause" - "In case of cancellation of the order, 100% of the amount is due." - This clause is important for us because we have to plan our capacities very clearly due to the high demand of our video productions.
If a client orders a project from us, we reserve appropriate resources and decline further projects in the same period. As a small and self-financed company, we unfortunately have little buffer to cushion bouncing customers and the associated loss of earnings. Of course, this refers exclusively to customers who do not want to continue their video project for reasons beyond our control.