COURIERHELD GmbH

Initial situation:

In February 2024, packaged furniture parts (total weight of all modules around 220 kilograms) were to be transported directly ("direct journey") from Malaga (Spain) to Vienna (Austria).

Contact - offer - execution:

As part of my research, I came across the company "Courierheld" and Mr. Yousef's team on the Internet. My written invitation to submit an offer for the transportation service was answered competently, in detail and comprehensibly even for a layman within a few hours and the further time schedule was also described in the event that the offer was accepted.

The pricing for the service I requested was around 15% to 20% below the "best price" of comparable competitors. The final planning (vehicle, etc.) was tailored to my specific needs (pick-up time, pick-up date, etc.). The many uncertainties (this was my first transport to be organized) and thus countless queries were always answered in a friendly, quick and very competent manner. Every new problem in the planning or change in the transport parameters was responded to quickly, flexibly and with a lot of patience.

After the offer was finalized, I received all official documents (offer, invoice, etc.) electronically. Payment was quick and easy for me via prepayment or alternatively via PayPal. The fact that receipt of payment was confirmed in writing was also very confidence-building for me in this context - that's how transparency works!

Both the collection of the packed furniture parts in Malaga (Spain) and the delivery in Vienna (Austria) took place on the previously agreed date. It was also positive that the driver of the transport vehicle offered to help with the unloading.

The only small "fly in the ointment" was that the driver of the delivery vehicle did not notify me of the delivery about 24 hours before the actual delivery, as agreed. Unfortunately, this reduced my response time for organizing "helping hands" for unloading and moving the very bulky furniture parts to just a few hours. But this problem was also solved.

After the delivery, the company "Courierheld" contacted me again by telephone and very kindly asked me for my "feedback" on the whole process. During this conversation, in addition to the many very positive impressions, I also addressed the problem with the late "delivery notification". The company "Corurierheld" assured me that they are working on improving communication and the flow of information between customer - Courierheld - driver.

Summary:

I am generally not a friend of writing reviews - but here I would like to deliberately "break" this principle.

From the initial contact to the final feedback meeting, I was impressed by the performance of "Courierheld" - that's customer orientation in action!

The motto here is not: "Buy cheap, buy expensive!", but rather: "You get what you pay for!" and at a significantly lower price compared to the competition.

I can therefore recommend the company "Courierheld" without reservation and with a clear conscience.

As a small business owner, I have shipped two partial truck deliveries across Germany to date and it has all worked very simply and straightforwardly. You can even register with them and get discounts on orders over time. I am very satisfied and will continue to ship my goods with Couruerheld in the future.
Thank you very much

Got a great offer, booked and was picked up the next working day in Bremen, 1 day later at our place. Very professional impression: driver very friendly and relaxed, spoke German, which was not the case 80% of the time this year. The truck was freshly cleaned, 10 out of 10, I couldn't wish for more.

Perfect and punctual service, gladly again.

Great customer service, fast turnaround, and strong value for money to boot.

Price-performance ratio very good, can be recommended.

Super-fast quotation, flawless handling, best price-performance ratio for general cargo shipments. Every time again

Super run, thank you!

The staff is flexible and very friendly

Very nice personal contact with Hani,
Clear recommendation!

Everything worked out great, fast process - reliable driver.... TOP!

Super competent advice!
Thank you for at least as competent service :)

Very reliable! A partner with whom we like to work

Everything went well, fast delivery, highly recommended.

Fast and uncomplicated in the delivery of a larger plant.

The freights we ordered were always carried out reliably and quickly. That is why we will continue to use courierheld.
LG Anja Schräder

So far only top experiences with CourierHeld made! The service is very customer-oriented, friendly and reliable! We are looking forward to a long-term cooperation.

In our personal experience, COURIERHELD employees are very proactive and responsive to any customer needs.

We have already worked with several suppliers and in terms of price-performance ratio they are simply unbeatable. There is a feeling that customer satisfaction is paramount and that is exactly how they work.

5/5 stars. Gladly again!

İch have been very well advised. Dış prices are acceptable. This was certainly not the last time I chose this company. Highly recommended. Everything was done promptly.