Sample survey "Stationary trade"
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Quality
details
... offers a
professional
service.
The quality of products fulfills all
expectations
.
The selection of products is
competitive
.
The store offers a pleasant
shopping experience
.
The purchase has resulted in
long-term
satisfaction.
I am
on the whole
happy with name / company.
I would use the services of name / company
again
.
Service on offer
details
An ample
range of options
is provided.
The item I was looking for was
available
in-store.
Prices are
attractive
.
The store enables me to
save money
without compromising quality.
Products and prices are presented
clearly
and
transparently
.
Sufficient
information
is available.
The services provided
matched the description
.
Services
details
Business premises
are attractive and suitable.
Waiting times
are acceptable (e.g. for sales advice and check-out).
The
location
is customer friendly.
There are sufficient
parking facilities
available.
Premises and the entrance are
barrier-free
.
Customers are not pushed into purchasing
unnecessary extras
.
Interesting
additional services
are offered.
Consulting
details
Staff...
... is
competent
and
experienced
.
... understands the customer's
concerns
and
expectations
.
... is
clear
in terms of communication.
... offers
custom-tailored
sales support.
... provides helpful
information
and
recommendations
.
... provides
time for consideration
and
freedom to choose
between alternative options.
... ensure purchases are based on
trust
.
Friendliness
details
Staff...
… is
friendly
,
respectful
and
courteous
.
... is
reliable
,
reputable
and
friendly
.
... is
dedicated
and
focused
.
... monitor
customer satisfaction
.
... respond to individual
requests
.
... provide personalized
support
.
Customer service
details
Business hours
are convenient.
Preferred
payment methods
are available.
Support
after the purchase
is available.
name / company ...
... is available for
inquiries
.
... offers satisfactory
solutions
.
... response times are
reasonable
.
... ensures
straightforward transactions
(e.g. returns).
What do you think of the price to performance ratio?
Would you recommend name / company?
Yes
No
Your personal experience
Please be aware that your feedback may be published on the ProvenExpert profile for
name / company
.
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Your review helps identify possible problems and better implement the wishes of customers.
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