I have just watched a waitress wipe a table where two ladies were about to sit down. They had to pick up their glasses ... again. How rude of the waitress ... Erm, no, she was following a process which, among other things, certainly goes in the direction of making the guests' stay a pleasant one. Why do I feel the need to share this here: before the module on processes, I probably wouldn't have noticed this. Now my thought was interesting, someone has a process and sticks to it and how have we managed to do our job for decades without clearly defined processes? We manage somehow, but the processes are not really clear.
And that was my second aha moment since Thursday. The first was caused by my boss, who explained to a colleague in my hierarchical level that I delegate upwards. I had a walking meeting with him on Wednesday, so no note-taking. Afterwards, I sent him a list of the work he took away from this meeting, some of it with deadlines. Seriously, neither would have happened before Feinherb. Especially not because I'm sure that without Feinherb I wouldn't be here in Budapest where I was able to gain these insights.
Would you recommend feinnervig to others? Absolutely. I originally published the text above almost identically in the feinherb community. However, as it describes my experience with feinherb very well, I'll simply use it as a review.
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