JGA Buddies

Thank you very much for the 5/5 stars! ⭐😍
Love from your buddies

Hello Lisa,

We are sorry that we cannot offer the perfect service that suits every group 100 percent. However, we are very grateful that the vast majority of our customers are very satisfied with our tours. It's a shame that you didn't mention in your review what expectations you had of the tour, which obviously led to such great disappointment. You are welcome to send us detailed feedback by email so that we can identify any points where we need to communicate more clearly.

If you had any doubts about whether one of our city rallies would suit your group, you could have contacted us in advance. We are very easy to contact both by email and telephone and will advise groups for whom we have the feeling that our tours are not suitable for them to choose another activity.

I hope you still had a great time!

MfG

Oliver

Dear Silvia,

Thank you very much for your - also great - feedback 😍
Fun should definitely be the main focus on this special day and we are delighted that our city rally contributed to this 😊🎉

Best wishes from the JGA Buddies

Dear Andreas,

First of all, thank you very much for your great feedback! 😍🥳
You should allow at least 3-4 hours - depending on the group, this can of course vary. However, it is not a problem if not all tasks are completed, as very few groups actually manage this 😉 It was important to us that there was something for everyone, which is why we have provided an extra large number of tasks for you to choose from.
Up to three devices can be activated for our app - it is usually sufficient if there is one game master to guide you through the tasks.
We are delighted that we were able to make your day unforgettable! 🤗 That's exactly our goal 🥰

Best wishes from the JGA Buddies

Hi Sven,

We're pleased that you were generally satisfied with our tour and sorry that the two envelopes were missing. To be honest, it's a mystery to me how two things can be forgotten when packing. If you still have the package, please look on the page for an abbreviation that is handwritten there. I would be very interested to know who was not quite on the ball with us and/or whether we need to optimize something at the packing station.

By the way, you could have contacted us via the event hotline. We could then have sent you the two printed materials by email immediately so that the tasks in question could have been played.

Regarding your suggestion about the sights: We had city-related tasks in an older version of the tour, but we changed them again based on our customer feedback. Entertaining tasks without a sightseeing aspect was the general tenor.

Thank you again for your booking and best regards!

Oliver

Dear Luisa,

How nice that you enjoyed the tasks and the Buddy Box - we put a lot of thought into selecting the tasks and materials. Nice to hear that it was worth the effort 😍

Best wishes from the JGA Buddies

Thank you for your rating😃

We are delighted that you enjoyed our tour despite the modest weather. Well wrapped up and in a good mood, our tours can also be carried out in the colder months of the year. We simply assume that the one or other mulled wine made its contribution🤪

Best wishes from the Buddies!

Thank you for your rating and feedback!

Of course you're right. Thank you for pointing that out. A mistake has crept in. We will revise the task immediately.

Best wishes from the whole team!

What a pity that you were not satisfied with our tour. Unfortunately, we don't have the golden service that suits every group 100 percent. However, we can count ourselves lucky that the absolute majority of our customers are very satisfied with our tours. This is clearly reflected in our ratings, which have NOT been manipulated as you suggest. I would refrain from making such conjectural claims, which can certainly be seen as damaging to our business.

You sound a little disappointed that you didn't choose the right campaign for the group and probably the time of year. Next time, maybe don't choose the first offer that Google shows you and do a bit more dedicated research. Or, as you said, simply come up with something better yourself in 10 minutes. I'll take the comment about our marketing as a compliment and pass it on internally!

You could also have asked us questions. We are very easy to contact both by email and by phone and advise groups that we feel are not suited to our tours to try another activity. But this also requires a little more passion when planning aufbringen🤷‍♂️

MfG

Oliver Schlenker
Management

WOW, thank you so much for the mega rating 😍😍
Best wishes from the JGA Buddies

Dear Dolphins,

Thank you very much for your great review 🥰
We are very pleased that you had a lot of fun! The advantage of our tour is that the tasks are available to you for 72 hours, so you can spend several days doing them 😊

Best wishes from the JGA Buddies

Thank you so much for the great feedback! 😍
We are really glad that you liked the tasks and had a lot of fun 🤗
Love from the team!

Dear Mary,

thank you very much for your great feedback!
We are really extremely happy that you had a lot of fun 🥳
We're sorry that the selfie stick didn't work 🙁 You're welcome to send us an email to hallo@jga-buddies.de and we'll send you a new selfie stick immediately 🤳🏻

Best regards from the JGA Buddies team

It's really a pity that you didn't like our tour so much and that you expected something else. Unfortunately, not every service always meets everyone's taste, which is unavoidable.

That the tasks are not too far apart is so intended. We have even compressed the routes further based on feedback from our customers, as some groups found the routes too long.

The tasks are also largely based on feedback from our customers and so we will again take all feedback into account at the end of this season in order to further improve our tours.

How we are going to add even more flexibility to the tour is honestly beyond me. Our tours can be started, paused and ended at any time. There is no obligation to end the tour, because Beat the Bride and Beat the Bachelor can be settled at any time and the winning team can be determined. In addition, tasks that the group does not want to complete can be skipped. Therefore, we also have a few more tasks in the tour in case some groups don't want to do several tasks, but still have enough to do. Last but not least, the GPS dependency of the tasks can be deactivated, so the JGA crews can decide for themselves if they want to follow the route or if they prefer to do the tasks in a park, for example. If you think of anything else we can do to make it even more flexible, feel free to let us know.

Even if the tour didn't meet your taste, we hope you still had a great day in Schwerin!

Best regards

Oliver

Wow - thank you for the 5 star rating 😍⭐😍
Love from the whole team

Dear Marina,

thank you very much for the mega feedback 🥳
With our tour you are completely flexible in terms of time - you can integrate this into the day as you want 😊
It is also very important to us that you have no elaborate preparation but can look forward to the JGA completely stress-free 🙂

Love from the JGA Buddies