küchenquelle

My life. My kitchen.

küchenquelle
4.69 out of 5
Excellent
5,685 Reviews
Contact information
Kitchen is life. Security. Cohesion. Laughter. Talking. Kitchens are the center and soul of the home. At küchenquelle, we believe that you have to enter a home and get to know it in order to design this centerpiece individually and uniquely....

Contact information

küchenquelle
Hansastraße 33
90441 Nürnberg
Germany
Directions

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Opening hours

Wednesday 08:00 am-05:00 pm
96% Recommended
5 stars 4,604
4 stars 807
3 stars 144
2 stars 92
1 star 38
Good (4.48)
Cost-performance ratio
Good (4.32)
Top competencies

Küchenplanung

4.78 out of 5
4,646 Reviews

Kundenwünsche

4.73 out of 5
4,642 Reviews

Sortiment

4.55 out of 5
4,698 Reviews

5,685 Reviews on ProvenExpert.com

4.69 out of 5
Excellent
1.00 out of 5
Poor
The seller is unacceptable. Lies like printed and says afterwards that he never said that. Measures wrong and delivers other cabinets than expressly discussed. Splintery, sharp-edged countertops he calls normal and is supposedly always delivered and installed so. NO thank you, never again kitchen source.
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Customer review & rating for:
Beratung - zu Hause
01/22/2022Kirsten M.
küchenquelle Comment from küchenquelle:
Dear Kirsten Mäkel,
It is with great regret that we have taken note of your review. We are sincerely sorry that you have experienced such inconvenience in the course of your kitchen purchase. We were happy to exchange the rejected goods for you free of charge in 2020. Should there be anything else we can do for you in the future, please do not hesitate to contact us at any time by e-mail at kundenmeinung@kuechenquelle.de.
Kind regards, Paula Sonntag from the küchenquelle team
3.00 out of 5
Average
I can not say anything negative about the price-performance ratio, very nice kitchen at a good price.
But I have spent about 1 1/2 years with over 30 phone calls, various emails and letters to arrange the repair and completion of my kitchen. (The kitchen consultant had made 2x extreme measurements and in addition the countertop was sawed incorrectly on the day of installation that it had to be completely replaced. These were only the 3 most serious defects).
The call center staff were always very nice - and I have talked to many - but almost everything they wanted to do for me was fruitless, that I had to ask again and again.
The kitchen was probably only completed because I was so persistent and annoying for Küchen Quelle.
Conclusion: If I should buy a kitchen again, then I look at a provider in the region that the personal contact is possible in case of any difficulties.
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Customer review & rating for:
Beratung - zu Hause
08/05/2021Anonymously
küchenquelle Comment from küchenquelle:
Dear customer,
Thank you for your frank words and for taking the time to rate küchenquelle here. We are very sorry for the inconvenience and waiting times you experienced and we would like to apologize once again from the bottom of our hearts for the delay you experienced. Your feedback is very valuable to us. We always want to optimize our service in all aspects. It is very helpful when we are made aware of difficulties. Once again, we sincerely thank you for your continued patience and understanding.
Kind regards, Paula Sonntag from the küchenquelle team
4.80 out of 5
Excellent
Recommendation
Advice was very good, they took a lot of time and also gave tips. Assembly was great,
it was worked quickly, cleanly and neatly. What I find particularly good that you can plan everything at home.
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Customer review & rating for:
Qualität, Beratung und Service bei küchenquelle
04/26/2021Anonymously
küchenquelle Comment from küchenquelle:
Dear Customer,
We would like to thank you very much for taking the time to write this review.
We are pleased to read that küchenquelle is convincing.
We wish you much pleasure with your new kitchen!
Kind regards, Johanna Stern from the küchenquelle team
5.00 out of 5
Excellent
Recommendation
My expectations were met. The space that was available was used 100 percent.
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Customer review & rating for:
Qualität, Beratung und Service bei küchenquelle
04/20/2021Rita H.
küchenquelle Comment from küchenquelle:
Dear Rita Hempe,
We are pleased to read that küchenquelle is convincing. We are really pleased that you are completely satisfied. Thank you very much for your positive review.
We wish you much pleasure with your new dream kitchen.
Best regards, Johanna Stern from the küchenquelle team.
5.00 out of 5
Excellent
Recommendation
With the extremely nice,competent and knowledgeable advice !
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Customer review & rating for:
Qualität, Beratung und Service bei küchenquelle
04/19/2021Reinhardt L.
küchenquelle Comment from küchenquelle:
Dear Reinhard Ludwig,
We would like to thank you very much for your positive feedback and your confidence in purchasing a new fitted kitchen from küchenquelle. Enjoy your kitchen and we wish you all the best.
Many greetings, Johanna Stern from the küchenquelle team
5.00 out of 5
Excellent
Recommendation
I was very satisfied with everything especially about the two super nice mechanics. In July / August my girlfriend wants to get a free quote from them as far as I know I can advertise them or?????
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Customer review & rating for:
Qualität, Beratung und Service bei küchenquelle
04/19/2021Christa D.
küchenquelle Comment from küchenquelle:
Dear Christa Drapiewski,
We are very pleased that we have completely convinced you. Thank you very much for your positive feedback.
We wish you much joy with your new dream kitchen!
Best regards, Johanna Stern from the küchenquelle team
5.00 out of 5
Excellent
Recommendation
Consultation and construction
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Customer review & rating for:
Qualität, Beratung und Service bei küchenquelle
04/19/2021Andrea W.
küchenquelle Comment from küchenquelle:
Dear Andreas Wilhelm,
We are very pleased that we have completely convinced you. Thank you very much for your positive evaluation.
We wish you much joy with your new dream kitchen.
Many greetings, Johanna Stern from the küchenquelle team
4.00 out of 5
Good
Recommendation
Everything worked out great, good service
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Customer review & rating for:
Qualität, Beratung und Service bei küchenquelle
11/12/2020Anonymously
küchenquelle Comment from küchenquelle:
Dear Customer,
great that you took the time to leave a positive review.
We are always very happy to hear about customers' experiences.
At this point, we wish you a wonderful time in your new built-in kitchen.
Stay healthy.
Kind regards,
Johanna Stern from the küchenquelle team.
4.60 out of 5
Excellent
Recommendation
Some of my customers have reported enthusiastically about their new kitchen from Küchenquelle and the service. I had passed this information on to other customers of mine and also received positive feedback. In May 2020, I had now ordered my new kitchen from Küchenquelle. The advice was convincingly good. The kitchen assembly team was also perfect. But unfortunately, by November, the kitchen is not yet ready. It is still missing the properly cut wreath and a few more parts. The supplied wreath did not fit at all. The lighting is also not yet completely installed. Now we have 5 weeks before Christmas and still I do not know if I can prepare the 2020 Christmas dinner in the completed kitchen!
The quality of the kitchen and the appliances that came with it are perfect. The planning for the electrician and all the drawing were also perfect. For this reason, I can still recommend Küchenquelle.
Show original
Customer review & rating for:
Qualität, Beratung und Service bei küchenquelle
11/11/2020Petra S.
küchenquelle Comment from küchenquelle:
Dear Mrs. Schindler,
thank you very much for your detailed and honest review to us!
We are pleased that on the whole everything went according to your expectations.
The delay to the missing parts is of course annoying. Please send us an email at kundenmeinung@kuechenquelle.de with your order number and reference to this review. We will do our best to find a quick solution for your request.
But for now, have a nice day!
Kind regards,
Johanna Stern from the küchenquelle team.
5.00 out of 5
Excellent
Recommendation
Competent advice, reliable clean working craftsmen - super, highly recommended
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Customer review & rating for:
Qualität, Beratung und Service bei küchenquelle
11/11/2020Rainer P.
küchenquelle Comment from küchenquelle:
Dear Mr. Paschek,
We were very happy about the full 5 stars. It's great that we could fully inspire you with our kitchen competence.
Have fun with your new kitchen and enjoy the fall season.
Best regards,
Johanna Stern from the küchenquelle team.
5.00 out of 5
Excellent
Recommendation
Super service, friendly staff 👍
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Customer review & rating for:
Qualität, Beratung und Service bei küchenquelle
11/11/2020Kerstin H.
küchenquelle Comment from küchenquelle:
Dear Mrs. Hirrich,
We thank you very much for your kind words and the awarded stars.
We are very pleased that you felt completely satisfied and well cared for.
Kind regards,
Johanna Stern from the küchenquelle team.
5.00 out of 5
Excellent
Recommendation
Good advice at the initial meeting, good support on the phone and the guys from the installation service were also top. We are completely satisfied.
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Customer review & rating for:
Qualität, Beratung und Service bei küchenquelle
11/11/2020Martina B.
küchenquelle Comment from küchenquelle:
Dear Mrs. Beer,
we are immensely pleased to hear that you were completely satisfied with our services.
We thank you for your confidence in buying a new fitted kitchen in küchenquelle and wish you a wonderful time with your new feel-good kitchen.
Kind regards,
Johanna Stern from the küchenquelle team.
5.00 out of 5
Excellent
Recommendation
Because of the good advice and that my wishes were also considered and fulfilled.
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Customer review & rating for:
Qualität, Beratung und Service bei küchenquelle
11/11/2020Marion J.
küchenquelle Comment from küchenquelle:
Dear Mrs. Jäger,
we are very pleased that we could convince you completely.
We wish you much joy with the new kitchen and soon a relaxing pre-Christmas season.
Kind regards,
Johanna Stern from the küchenquelle team.
5.00 out of 5
Excellent
Recommendation
Good advice, fast and correct assembly, I was very satisfied
Show original
Customer review & rating for:
Qualität, Beratung und Service bei küchenquelle
11/11/2020Karin L.
küchenquelle Comment from küchenquelle:
Dear Mrs. Langbein,
it is great to hear that you are satisfied with our service!
We thank you very much for the positive review and wish you all the best for the future.
Kind regards,
Johanna Stern from the küchenquelle team.
5.00 out of 5
Excellent
Recommendation
We were advised very friendly and competently and the absolute highlight was the professional and precise assembly of the kitchen. We are absolutely satisfied and happy with the new kitchen.
Show original
Customer review & rating for:
Qualität, Beratung und Service bei küchenquelle
11/07/2020Sofia K. aus N.
küchenquelle Comment from küchenquelle:
Dear Sofia K.,
thank you very much for your 5-star rating!
With pleasure we read your feedback and are very happy that we could convince you with our service.
We wish you all the best for the future and wonderful moments in your new dream kitchen.
Kind regards,
Johanna Stern from the küchenquelle team.
5.00 out of 5
Excellent
Recommendation
I am very satisfied with the planning and construction. Would recommend this again and again.
So everything super.
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Customer review & rating for:
Qualität, Beratung und Service bei küchenquelle
11/07/2020Stefan R.
küchenquelle Comment from küchenquelle:
Dear Mr. Reismann,
thank you very much for your kind words and the positive evaluation to us.
It is nice to hear that everything was done to your complete satisfaction.
We now wish you a great time in your new kitchen.
Kind regards,
Johanna Stern from the küchenquelle team.
5.00 out of 5
Excellent
Recommendation
The setup team was so well coordinated, it was a pleasure to watch. Everything went hand in hand.
Show original
Customer review & rating for:
Qualität, Beratung und Service bei küchenquelle
11/05/2020Doris W.
küchenquelle Comment from küchenquelle:
Dear Mrs. Wischnewski,
We were very pleased to receive the full 5 stars.
Nice to hear that we could fully inspire you with our kitchen competence.
We hereby wish you wonderful moments in your new quality kitchen.
Kind regards,
Johanna Stern from the küchenquelle team.
5.00 out of 5
Excellent
Recommendation
Competent advice
Price-frame was kept
Wishes implemented
Installation fast and neat
Friendly employees
Show original
Customer review & rating for:
Qualität, Beratung und Service bei küchenquelle
11/05/2020Anonymously
küchenquelle Comment from küchenquelle:
Dear Customer,
Thank you very much for taking the time to rate küchenquelle. And of course for your positive feedback.
We would like to take this opportunity to wish you a wonderful weekend and much joy with your new feel-good kitchen.
Kind regards,
Johanna Stern from the küchenquelle team.
5.00 out of 5
Excellent
Recommendation
The installation service and the handling was first class. XXXXX
Show original
Customer review & rating for:
Qualität, Beratung und Service bei küchenquelle
11/04/2020Anonymously
küchenquelle Comment from küchenquelle:
Dear Customer,
thank you for your 5-star rating on Proven Expert.
We are pleased that we could convince you with our kitchen competence.
Enjoy the pre-Christmas season in your new dream kitchen.
Kind regards,
Johanna Stern from the küchenquelle team.
4.80 out of 5
Excellent
Recommendation
I was particularly satisfied with the advice given by my kitchen consultant Benjamin Jecht: detailed, patient and competent. And the kitchen turned out exactly as I imagined it. I'm happy about it every day!
I have to criticize the telephone service hotline: annoyingly long waiting loop. Does not go at all!
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Customer review & rating for:
Qualität, Beratung und Service bei küchenquelle
11/04/2020Petra S.
küchenquelle Comment from küchenquelle:
Dear Mrs. Schmitz,
thank you very much for taking the time to give a detailed and positive feedback.
We are really pleased that you are completely satisfied.
However, we are sincerely sorry that you had a bad experience with our customer hotline. 4
We work hard to be there for every customer and unfortunately this involves longer waiting times.
Nevertheless, thank you for your patience and understanding.
Kind regards,
Johanna Stern from the küchenquelle team.
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All reviews and experiences about küchenquelle are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 11/07/2016  |  Last update: 02/02/2022   |  Report profile

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