Yes, the seminar met my expectations for the most part. It encouraged me to communicate more thoughtfully with other people and to work more with open questions, especially on the phone.
It was presented in an exciting and entertaining way. There was a lot to take away for the future. The trainer was very friendly and made the lessons very entertaining. I will work on my conversations, improve them, respond better to the customer and take them seriously.
I will recommend the course to others because it provides a lot of input in terms of knowledge and makes it interesting.
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