Visiativ Germany GmbH

SOLIDWORKS Reseller,3D CAD Software,SOLIDWORKS 3D CAD, 3DEXPERIENCE

Visiativ Germany GmbH
CUSTOMERS' CHOICE 2024
4.71 out of 5
Excellent
402 Reviews
Contact information
Visiativ Germany GmbH is your exclusive SOLIDWORKS partner and expert for the renowned 3DEXPERIENCE platform from Dassault Systèmes. For more than 30 years, we have been a reliable partner for manufacturing companies on their way to digital...

Contact information

Visiativ Germany GmbH
Kirchdorfer Str. 14b
83052 Bruckmühl
Germany
Directions

Contact person
Claudia Walz

99% Recommended
Customer service
Excellent (4.86)
Cost-performance ratio
Excellent (5.00)

294 Reviews on ProvenExpert.com

4.74 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
friendly, competent, uncomplicated
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Customer review & rating for:
Kundenbefragung zu Ihrer Supportanfrage
02/12/2024Reinhard H.
4.20 out of 5
Good
Recommendation
Despite all the professional expertise, she was also friendly and courteous. Perfect!
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Customer review & rating for:
Kundenbefragung zu Ihrer Supportanfrage
02/05/2024Haiden T.
5.00 out of 5
Excellent
Recommendation
Customer review & rating for:
Kundenbefragung zu Ihrer Supportanfrage
10/26/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Fast and prompt support !
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Customer review & rating for:
Kundenbefragung zu Ihrer Supportanfrage
10/19/2023Hans Georg R.
5.00 out of 5
Excellent
Recommendation
I was helped perfectly with an installation problem. The knowledge of the employee in this VBA area has been very extensive and also helped to solve the problem in the end.
The other colleagues from the IT service are also very competent and can always help me with my small problems quickly and understandably for me.
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Customer review & rating for:
Kundenbefragung zu Ihrer Supportanfrage
09/14/2023Thur G.
5.00 out of 5
Excellent
Recommendation
very fast help, super
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Customer review & rating for:
Kundenbefragung zu Ihrer Supportanfrage
09/07/2023Josef A.
5.00 out of 5
Excellent
Recommendation
Fast and competent.
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Customer review & rating for:
Kundenbefragung zu Ihrer Supportanfrage
09/06/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Immediately accessible. Simple and purposeful explanations and problem solving.
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Customer review & rating for:
Ihre Schulung bei Visiativ Germany GmbH
09/06/2023Sebastian F.
5.00 out of 5
Excellent
Recommendation
Very competent, relaxed, instructive and sustainable PDM training by Mr. Gemsberger.
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Customer review & rating for:
Ihre Schulung bei Visiativ Germany GmbH
08/31/2023Anonymously
3.75 out of 5
Good
Recommendation
Top organized. Well explained and sympathetic.
Main difficulty with routing is creating your own databases, this could be presented in a bit more detail.
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Customer review & rating for:
Ihre Schulung bei Visiativ Germany GmbH
08/28/2023Fabian S.
4.80 out of 5
Excellent
Recommendation
Even in difficult problem cases MB-CAD stays on the phone and supports until the solution is tangible.
Super. Thank you very much!
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Customer review & rating for:
Kundenbefragung zu Ihrer Supportanfrage
07/27/2023Wolfgang V.
1.75 out of 5
Fair
- no air-conditioned room (room small, 5 powerful computers), short-term ventilation has not been possible (screen in the way)- training room not suitable.
- No guest WLAN access. Therefore no possibility to transfer settings to own computer.

- Solid-Works-Software 2022 was not equipped with the current service pack.
-> Some functions faulty
-> Some functions (create exploded view) were not possible. It was assumed that it was due to the missing service pack, but this was not the case. Nevertheless, I could not follow the lessons at that time.

- The content and the procedure was primarily read out of the manual.
-> Exchange of personal tips/experiences from a long-time user would certainly also be interesting
-> We started with the individual steps without knowing what the goal was.

- There was a demotivation of the speaker in the room.
-> by a proactive motivation on the part of the instructor, we could have made more use of the available time
-> it made the training a bit "heavy", although the subject is very interesting.
-> For steps that were easy to perform, we had to wait until the lecturer was ready. Since he was busy on the smartphone. This slowed down the workflow.

- a short round of introductions at the beginning would also be recommended

- Tip: Before starting, call up the expectations of the course of the individual participants in order to set priorities accordingly. I think that 4 days are sufficient to address this, if you do not strictly read from the book.

I hope or would be pleased, because you can develop from my criticism for you positive.

Best regards
Tobias Brown
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Customer review & rating for:
Ihre Schulung bei Visiativ Germany GmbH
06/22/2023Tobias B.
4.80 out of 5
Excellent
Recommendation
Only to recommend.
Super service.
Very good learning effect !
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Customer review & rating for:
Kundenbefragung zu Ihrer Supportanfrage
06/09/2023Z.
5.00 out of 5
Excellent
Recommendation
The staff and training instructors were very friendly.
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Customer review & rating for:
Ihre Schulung bei Visiativ Germany GmbH
05/23/2023Anonymously
5.00 out of 5
Excellent
Recommendation
The gentleman at MB CAD support was very friendly and was also able to easily help and explain my issues via the TeamViewer app on the PC.

I can definitely recommend this customer service experience and the product itself :)
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Customer review & rating for:
Kundenbefragung zu Ihrer Supportanfrage
03/28/2023Anonymously
5.00 out of 5
Excellent
Recommendation
MB CAD team has supported me very much like in simulation or 3D, (3D angle dimensioning in 2D drawing according to different 3D views), so thank you very much for your strong team.
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Customer review & rating for:
Kundenbefragung zu Ihrer Supportanfrage
03/16/2023Florin E.
4.80 out of 5
Excellent
Recommendation
The quality of the training was very high. Regular breaks and a small group size were very conducive to a pleasant learning environment.
Everything in the script was discussed and questions that had nothing to do with the training were answered. I am therefore very happy to give 5 stars for advice/implementation/customer service.
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Customer review & rating for:
Kundenbefragung zu Ihrer Supportanfrage
02/10/2023Anonymously
5.00 out of 5
Excellent
Recommendation
The lecturer was very good. Keep it up!
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Customer review & rating for:
Kundenbefragung zu Ihrer Supportanfrage
02/10/2023Anonymously
5.00 out of 5
Excellent
The competence of all MBCAD employees is enormous, the will to help is clearly noticeable and gives security and the friendliness is exemplary !!!
This is how customer service should be everywhere.
I congratulate the entire MBCAD team for their exceptional position!!!
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Customer review & rating for:
Kundenbefragung zu Ihrer Supportanfrage
02/01/2023Dr. Peter G.
5.00 out of 5
Excellent
Recommendation
Support was great every time so far! Always had knowledgeable personnel on the phone...
Customer review & rating for:
Kundenbefragung zu Ihrer Supportanfrage
02/01/2023Anonymously
108 Reviews from
3 other sources
4.64 out of 5
Excellent
4.70 out of 5
Excellent
88 reviews on Ebont
 
05/31/2018
4.60 out of 5
Excellent
10 reviews on Facebook
 
04/25/2023
4.10 out of 5
Good
10 reviews on Google Maps
 
09/27/2023
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All reviews and experiences about Visiativ Germany GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 05/30/2018  |  Last update: 03/13/2024   |  Report profile

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