Motor Center Heinen

Service from person to person

Motor Center Heinen
4.48 out of 5
Good
4,494 Reviews
Authenticity of reviews
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With our 10 locations in Dortmund, Holzwickede, Essen, Bergkamen, Werne, Kamen, Menden and Hagen, we are an owner-managed family business. With the brands Seat, Cupra, Kia, Suzuki, Honda, Forthing, Baic, Dongfeng and JAC-Motors as well as used cars of all brands, we fulfill all our customers' wishes.
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Contact information

Motor Center Heinen
Hörder Phoenixseeallee 138
44263 Dortmund
Germany
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Social Media

99% Recommended
5 stars 718
4 stars 150
3 stars 13
1 star 4
Quality
Service on offer
Consulting
Services
Processing
Customer service
Excellent (4.73)
Cost-performance ratio
Good (4.45)
Top competencies

Project success

4.84 out of 5
240 Reviews

Customer loyalty

4.80 out of 5
244 Reviews

Customer satisfaction

4.78 out of 5
242 Reviews
3,607 Reviews from
27 other sources
4.41 out of 5
Good
5.00 out of 5
Excellent
1 review on Facebook
 
07/11/2022
Reviewed location: Motor Center Heinen Kamen
5.00 out of 5
Excellent
2 reviews on Facebook
 
12/11/2020
Reviewed location: Motor Center Heinen Werne
5.00 out of 5
Excellent
13 reviews on Facebook
 
03/18/2022
Reviewed location: Motor Center Heinen Bergkamen
5.00 out of 5
Excellent
1 review on autoplenum
 
03/14/2016
Reviewed location: Motor Center Heinen Dortmund-Hörde
5.00 out of 5
Excellent
1 review on autoplenum
 
03/14/2016
Reviewed location: Motor Center Heinen Dortmund-Hörde
4.80 out of 5
Excellent
291 reviews on Google Maps
 
07/31/2024
Reviewed location: Motor Center Heinen Werne
4.59 out of 5
Excellent
69 reviews on mobile.de
 
05/18/2024
Reviewed location: Motor Center Heinen Essen
4.50 out of 5
Excellent
571 reviews on Google Maps
 
08/27/2024
Reviewed location: Motor Center Heinen Essen
4.50 out of 5
Excellent
25 reviews on Facebook
 
02/10/2023
Reviewed location: Motor Center Heinen Holzwickede
4.50 out of 5
Excellent
1 review on autoplenum
 
03/14/2016
Reviewed location: Motor Center Heinen Dortmund-Dorstfeld
4.50 out of 5
Excellent
345 reviews on Google Maps
 
09/02/2024
Reviewed location: Motor Center Heinen Dortmund-Dorstfeld
4.50 out of 5
Excellent
112 reviews on Facebook
 
08/31/2024
Reviewed location: Motor Center Heinen Dortmund-Dorstfeld
4.50 out of 5
Excellent
112 reviews on Facebook
 
12/15/2023
Reviewed location: Motor Center Heinen Dortmund-Hörde
4.50 out of 5
Excellent
4 reviews on Cylex
 
04/05/2019
Reviewed location: Motor Center Heinen Dortmund-Hörde
4.49 out of 5
Good
147 reviews on mobile.de
 
09/12/2024
Reviewed location: Motor Center Heinen Dortmund-Hörde
4.45 out of 5
Good
37 reviews on AutoScout24
 
07/31/2024
Reviewed location: Motor Center Heinen Essen
4.41 out of 5
Good
96 reviews on mobile.de
 
03/07/2022
Reviewed location: Motor Center Heinen Holzwickede
4.40 out of 5
Good
68 reviews on mobile.de
 
04/17/2024
Reviewed location: Motor Center Heinen Bergkamen
4.40 out of 5
Good
251 reviews on Google
 
09/09/2024
Reviewed location: Motor Center Heinen Menden
4.39 out of 5
Good
78 reviews on mobile.de
 
09/04/2024
Reviewed location: Motor Center Heinen Dortmund-Dorstfeld
4.35 out of 5
Good
83 reviews on AutoScout24
 
08/12/2024
Reviewed location: Motor Center Heinen Dortmund-Hörde
4.33 out of 5
Good
26 reviews on AutoScout24
 
09/08/2024
Reviewed location: Motor Center Heinen Dortmund-Dorstfeld
4.32 out of 5
Good
25 reviews on AutoScout24
 
08/15/2024
Reviewed location: Motor Center Heinen Bergkamen
4.30 out of 5
Good
384 reviews on Google
 
08/29/2024
Reviewed location: Motor Center Heinen Bergkamen
4.20 out of 5
Good
771 reviews on Google
 
09/12/2024
Reviewed location: Motor Center Heinen Holzwickede
4.16 out of 5
Good
64 reviews on AutoScout24
 
09/08/2024
Reviewed location: Motor Center Heinen Holzwickede
3.70 out of 5
Good
29 reviews on Facebook
 
07/05/2024
Reviewed location: Motor Center Heinen Essen

887 Reviews on ProvenExpert.com

4.75 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
I bought my dream car, the Kia Sorento at the Motor Center Heinen in Menden and was well looked after, advised and informed by the salesman Mr. Burck from the first minute to the handover. TOP 👍 ⭐️⭐️⭐️⭐️⭐️🌟
Show original
Customer review & rating for:
Motor Center Heinen Menden
09/05/2024Daniel Z.
Reviewed location: Motor Center Heinen Menden
Motor Center Heinen Menden Comment from Motor Center Heinen Menden:
Thank you very much for your positive feedback! We are very pleased to hear that you are so satisfied with your dream car, the Kia Sorento, and the service at our Motor Center Heinen in Menden. It is especially nice that Mr. Burck was able to provide you with optimal support throughout the entire process. Your praise motivates us to continue to do our best. We wish you a safe journey with your new Sorento at all times and will be happy to assist you in the future!
Best regards -0 Ilka Tiemann (Customer Satisfaction)
5.00 out of 5
Excellent
Recommendation
A wonderful experience for a car purchase. Thanks to Steffen and the team . If everything was that easy in life. I'm looking forward to the service performance at Kia in this house 👍
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
08/19/2024Anonymously
Reviewed location: Motor Center Heinen Holzwickede
Motor Center Heinen Holzwickede Comment from Motor Center Heinen Holzwickede:
Thank you very much for your kind review! We are delighted that you found buying a car from us a wonderful experience. We are happy to pass on your praise to Steffen and the entire team. We will continue to strive to provide you with first-class service so that you are just as satisfied in the future. We look forward to welcoming you back soon!
Best regards
Ilka Tiemann (Customer Satisfaction)
5.00 out of 5
Excellent
Recommendation
I had top advice, a great offer and an extremely friendly salesperson. A drink during the consultation would have been nice 😉 but after signing the contract there was a nice flower for the future wife 👍
Show original
Customer review & rating for:
Motor Center Heinen Menden
08/17/2024Anonymously
Reviewed location: Motor Center Heinen Menden
Motor Center Heinen Menden Comment from Motor Center Heinen Menden:
Dear customer,

Thank you very much for your positive feedback! We are pleased that you were so satisfied with the advice, the offer and our salesperson. We are sorry that you were not offered a drink during the consultation - that would certainly have rounded off the service. We will take this feedback on board to ensure that this does not happen again.

We are all the more pleased that you enjoyed the flower after signing the contract. We wish you and your future wife all the best for the upcoming wedding!

If you have any further questions or requests, please do not hesitate to contact us at any time.
Best regards - Ilka Tiemann (Customer Satisfaction)
5.00 out of 5
Excellent
Recommendation
Mr. Zengin gave good and competent advice. This salesman is highly recommended.
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
08/13/2024D. D.
Reviewed location: Motor Center Heinen Essen
Motor Center Heinen Essen Comment from Motor Center Heinen Essen:
Thank you very much for your positive feedback! We are very pleased to hear that Mr. Zengin was able to advise you competently and that you are satisfied with his service. We will be happy to pass on your praise and are glad that you had a good experience. If you have any further questions or concerns, please do not hesitate to contact us at any time!
Best regards - Ilka Tiemann (Customer Satisfaction)
5.00 out of 5
Excellent
Recommendation
Very good advice from Mr. Burck.
Good purchase processing and adherence to deadlines. I will recommend to others.
Show original
Customer review & rating for:
Motor Center Heinen Menden
08/12/2024Anonymously
Reviewed location: Motor Center Heinen Menden
Motor Center Heinen Menden Comment from Motor Center Heinen Menden:
How do you do?

Thank you very much for your positive feedback! We are very pleased to hear that you were satisfied with the advice you received from Mr. Burck and the purchase process. Your recommendation means a lot to us and encourages us to continue to do our best. Should you have any further questions or concerns in the future, please do not hesitate to contact us at any time.

Thank you again and all the best!

Yours sincerely
Ilka Tiemann (Customer Satisfaction)
5.00 out of 5
Excellent
Recommendation
Super friendly and competent advice from start to finish and support throughout the purchase of the Seat Ibiza. I am very satisfied! Thank you very much!!! :-)
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
08/10/2024Vera Huber
Reviewed location: Motor Center Heinen Kamen
Motor Center Heinen Kamen Comment from Motor Center Heinen Kamen:
Dear Vera Huber,

Thank you very much for your wonderful review! We are very pleased to hear that you are so satisfied with our advice and assistance with the purchase of your Seat Ibiza. Your praise motivates us to continue to do our best. Should you have any questions or concerns in the future, please do not hesitate to contact us at any time.

Thank you again and all the best with your new vehicle!

Yours sincerely
Ilka Tiemann (Customer Satisfaction)
5.00 out of 5
Excellent
Recommendation
Mr. Burck took a lot of time despite being off work. A test drive was possible spontaneously. We were very satisfied and the handover was a blast. They really make an effort here.
Show original
Customer review & rating for:
Motor Center Heinen Menden
08/07/2024Marc Schäfers
Reviewed location: Motor Center Heinen Menden
Motor Center Heinen Menden Comment from Motor Center Heinen Menden:
Dear Mr. Schäfer,

Thank you very much for your positive feedback. I am very pleased to hear that Mr. Burck took so much time despite being off work and that the test drive was possible spontaneously. It is nice to know that you were satisfied with the handover and that our team made every effort to provide you with an excellent service.

Should you have any further questions or concerns, please do not hesitate to contact us at any time.

Yours sincerely
Ilka Tiemann (Customer Satisfaction)
5.00 out of 5
Excellent
Recommendation
Super processing, super service, mega friendly and personable, great vehicle handover.
Would always buy a vehicle there again. 6 stars 🌟 for Hern Wachsmann
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
08/07/2024Udo Horn
Reviewed location: Motor Center Heinen Werne
Motor Center Heinen Werne Comment from Motor Center Heinen Werne:
Dear Mr. Horn,

Thank you very much for your great review and the 6 stars for Mr. Wachsmann! We are very pleased to hear that you were so satisfied with our service and the vehicle handover. Your positive feedback is a great motivation for us and shows us that we are on the right track.

We look forward to welcoming you again in the future and will be happy to assist you at any time.

Yours sincerely
Ilka Tiemann (Customer Satisfaction)
4.85 out of 5
Excellent
Recommendation
The sales consultant Mr. Datis Sheikholeslami was very nice and patient. He answered all our questions competently and professionally and took a lot of time for us, even after his working hours. Great advice and handling of the purchase process.
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
08/07/2024Anonymously
Reviewed location: Motor Center Heinen Kamen
Motor Center Heinen Kamen Comment from Motor Center Heinen Kamen:
Thank you very much for your positive review and your trust in us! We are very pleased to hear that Mr. Sheikholeslami was able to offer you such a pleasant and comprehensive consultation. Your praise motivates us to continue to do everything we can to offer our customers the best possible service. We hope you enjoy your purchase and will be happy to answer any further questions or concerns you may have!
Best regards - Ilka Tiemann (Customer Relations)
5.00 out of 5
Excellent
Recommendation
The personal service of Mr. Moritz Brune from Hagen and Mr. Steffen Krueger from Holzwickede made it possible for us to test drive 2 cars at very short notice. With the result that we bought a Suzuki Vitara. The entire team at both locations is very friendly and helpful. I. J.
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
07/27/2024Anonymously
Reviewed location: Motor Center Heinen Holzwickede
Motor Center Heinen Holzwickede Comment from Motor Center Heinen Holzwickede:
Thank you for your positive review and for taking the time to share your experience with us! We are very pleased to hear that the personal service provided by Mr. Moritz Brune and Mr. Steffen Krueger met your expectations and that you were able to test drive two cars at short notice. Congratulations on your new Suzuki Vitara!

We are happy to pass on your praise for the friendliness and helpfulness of our entire team at both locations. We are pleased that you are satisfied with our service and hope to welcome you again in the future.

Yours sincerely
Ilka Tiemann- Customer satisfaction
3.80 out of 5
Good
Recommendation
I was particularly satisfied with the appointment allocation and service on the phone.
Show original
Customer review & rating for:
Motor Center Heinen Menden
07/24/2024Robert Gray
Reviewed location: Motor Center Heinen Menden
Motor Center Heinen Menden Comment from Motor Center Heinen Menden:
Dear Mr. Gray,

Thank you very much for your positive feedback! We are very pleased to hear that you were particularly satisfied with the appointment allocation and our service on the phone.
May we ask what we can improve in order to receive the full 5 stars from you next time? Your feedback is very important to us as it helps us to constantly optimize our services.
Yours sincerely
Ilka Tiemann (Customer Satisfaction)
5.00 out of 5
Excellent
Recommendation
Very friendly advice. Good service when picking up the car. Can only recommend
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
07/16/2024Anonymously
Reviewed location: Motor Center Heinen Werne
Motor Center Heinen Werne Comment from Motor Center Heinen Werne:
How do you do?
We are delighted with your positive review and the 5 stars for our branch in Werne. Your praise is a wonderful recognition of our daily work and motivates our team to continue providing first-class service.
Thank you for your trust and support. Should you have any questions or concerns, please do not hesitate to contact us at any time.
Best regards - Ilka Tiemann (Customer Satisfaction)
5.00 out of 5
Excellent
Recommendation
I am very satisfied with the customer service!
All employees are very reliable and courteous!
The family atmosphere is very important at Honda Heinen and is highly recommended.
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
07/11/2024Anonymously
Reviewed location: Motor Center Heinen Kamen
Motor Center Heinen Kamen Comment from Motor Center Heinen Kamen:
Thank you for your positive review! We are very pleased to hear that you are so satisfied with our customer service. Our team in Kamen attaches great importance to reliability and friendliness, and it's nice to know that our informal tone is well received by you. We very much appreciate your recommendation and hope to welcome you back to Motorcenter Heinen in Kamen soon!
Best regards - Ilka Tiemann (Customer Satisfaction)
5.00 out of 5
Excellent
Recommendation
I went to Heinen on recommendation and have to say that I was not disappointed. The communication with Mr. Köster was flawless. The advice, test drive, purchase and sale were also very satisfactory. I'd be happy to go again, but you don't buy cars that often. Motor Center Heinen will definitely be recommended.
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
07/10/2024Claudia Sax
Reviewed location: Motor Center Heinen Essen
Motor Center Heinen Essen Comment from Motor Center Heinen Essen:
Thank you very much for your positive feedback! We are very pleased that you were satisfied with our service in Essen and in particular with Mr. Köster. It's great to hear that the communication, consultation, test drive, purchase and sale went to your complete satisfaction. We are proud that we were able to meet your expectations and are pleased that you recommend us to others. Even if you don't buy cars that often, we will be happy to help you again at any time.
Best regards - Ilka Tiemann (Customer Satisfaction)
4.80 out of 5
Excellent
Recommendation
We felt very comfortable with Mr. Goldbach as a customer. He always endeavored to respond to the customer's wishes. If we had any questions, he was always available and gave us competent advice. When we picked up our car, Mr. Goldbach took a lot of time and made a lot of effort to give us a great experience. Thank you very much for the uncomplicated handling. We would buy a car there again at any time.
Show original
Customer review & rating for:
Motor Center Heinen Menden
07/03/2024Sabrina Dziombowski
Reviewed location: Motor Center Heinen Menden
Motor Center Heinen Menden Comment from Motor Center Heinen Menden:
Thank you very much for your positive feedback! We are very pleased that you felt so comfortable with Mr. Goldbach at our branch in Menden. It's great to hear that he always took your wishes into account and gave you competent advice. Your praise will certainly mean a lot to him. We look forward to welcoming you back at any time. Thank you very much for your trust!
Best regards - Ilka Tiemann (Customer Satisfaction)
4.40 out of 5
Good
Recommendation
Very friendly and competent advice from Mr. Güneri. He responded quickly to questions by email or telephone and helped us further.
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
06/21/2024Anonymously
Reviewed location: Motor Center Heinen Essen
5.00 out of 5
Excellent
Recommendation
I bought a Seat Taracco from here and am very happy with it.
Everything turned out as they said on time.
I recommend them to others.
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
06/20/2024Anonymously
Reviewed location: Motor Center Heinen Kamen
Motor Center Heinen Kamen Comment from Motor Center Heinen Kamen:
Thank you very much for your positive review! We are very pleased that you are so satisfied with your new Seat Tarraco and our service in Kamen. It's great to hear that everything worked out on time and as promised. Your recommendation means a lot to us. We look forward to welcoming you again in the future. Thank you very much for your trust!
Best regards - Ilka Tiemann (Customer Satisfaction)
5.00 out of 5
Excellent
Recommendation
The long journey to the Motor Center Heinen in Essen was worthwhile for me. I had an excellent sales consultant in Mr. Güneri. Everything was really perfect here. Friendliness, reliability, commitment, as I have rarely experienced. After a very good telephone consultation, I bought a new Kia XCeed. The entire process was simply outstanding! A big compliment and thank you to Mr. Güneri. Best regards T. Vogt
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
06/15/2024T.Vogt
Reviewed location: Motor Center Heinen Essen
Motor Center Heinen Essen Comment from Motor Center Heinen Essen:
Dear Mr. Vogt,

Thank you very much for your wonderful feedback! We are very pleased that your long journey to the Motor Center Heinen in Essen was worthwhile and that you were so satisfied with the advice you received from Mr. Güneri. Your praise regarding friendliness, reliability and commitment confirms our commitment to always provide excellent service. We are proud that we were able to exceed your expectations and that you have chosen the new Kia XCeed. We hope you enjoy your new vehicle and will be happy to answer any further questions or concerns you may have.
Best regards
4.40 out of 5
Good
Recommendation
Very friendly and competent advice during the sales talk and the car was also explained to us in a friendly and detailed manner at the handover. A very good team in Essen where I would buy a car again at any time.
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
06/11/2024Anonymously
Reviewed location: Motor Center Heinen Essen
Motor Center Heinen Essen Comment from Motor Center Heinen Essen:
We are very pleased about the great review and are happy to forward this directly to the team in Essen. If you need help again, please let us know! We will of course help you further!
Best regards - Ilka Tiemann (Customer Satisfaction)
5.00 out of 5
Excellent
Recommendation
Very nice and competent salesman (Mr. Güneri). All questions were answered and the service was top! Any time again!
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
06/07/2024M.H.
Reviewed location: Motor Center Heinen Essen
Motor Center Heinen Essen Comment from Motor Center Heinen Essen:
Hello, we are very pleased about the great review and are happy to forward this directly to Mr. Güneri. If you need help again, please let us know! We will of course help you further!
Best regards - Ilka Tiemann (Customer Satisfaction)
3,607 Reviews from
27 other sources
4.41 out of 5
Good
5.00 out of 5
Excellent
1 review on Facebook
 
07/11/2022
Reviewed location: Motor Center Heinen Kamen
5.00 out of 5
Excellent
2 reviews on Facebook
 
12/11/2020
Reviewed location: Motor Center Heinen Werne
5.00 out of 5
Excellent
13 reviews on Facebook
 
03/18/2022
Reviewed location: Motor Center Heinen Bergkamen
5.00 out of 5
Excellent
1 review on autoplenum
 
03/14/2016
Reviewed location: Motor Center Heinen Dortmund-Hörde
5.00 out of 5
Excellent
1 review on autoplenum
 
03/14/2016
Reviewed location: Motor Center Heinen Dortmund-Hörde
4.80 out of 5
Excellent
291 reviews on Google Maps
 
07/31/2024
Reviewed location: Motor Center Heinen Werne
4.59 out of 5
Excellent
69 reviews on mobile.de
 
05/18/2024
Reviewed location: Motor Center Heinen Essen
4.50 out of 5
Excellent
571 reviews on Google Maps
 
08/27/2024
Reviewed location: Motor Center Heinen Essen
4.50 out of 5
Excellent
25 reviews on Facebook
 
02/10/2023
Reviewed location: Motor Center Heinen Holzwickede
4.50 out of 5
Excellent
1 review on autoplenum
 
03/14/2016
Reviewed location: Motor Center Heinen Dortmund-Dorstfeld
4.50 out of 5
Excellent
345 reviews on Google Maps
 
09/02/2024
Reviewed location: Motor Center Heinen Dortmund-Dorstfeld
4.50 out of 5
Excellent
112 reviews on Facebook
 
08/31/2024
Reviewed location: Motor Center Heinen Dortmund-Dorstfeld
4.50 out of 5
Excellent
112 reviews on Facebook
 
12/15/2023
Reviewed location: Motor Center Heinen Dortmund-Hörde
4.50 out of 5
Excellent
4 reviews on Cylex
 
04/05/2019
Reviewed location: Motor Center Heinen Dortmund-Hörde
4.49 out of 5
Good
147 reviews on mobile.de
 
09/12/2024
Reviewed location: Motor Center Heinen Dortmund-Hörde
4.45 out of 5
Good
37 reviews on AutoScout24
 
07/31/2024
Reviewed location: Motor Center Heinen Essen
4.41 out of 5
Good
96 reviews on mobile.de
 
03/07/2022
Reviewed location: Motor Center Heinen Holzwickede
4.40 out of 5
Good
68 reviews on mobile.de
 
04/17/2024
Reviewed location: Motor Center Heinen Bergkamen
4.40 out of 5
Good
251 reviews on Google
 
09/09/2024
Reviewed location: Motor Center Heinen Menden
4.39 out of 5
Good
78 reviews on mobile.de
 
09/04/2024
Reviewed location: Motor Center Heinen Dortmund-Dorstfeld
4.35 out of 5
Good
83 reviews on AutoScout24
 
08/12/2024
Reviewed location: Motor Center Heinen Dortmund-Hörde
4.33 out of 5
Good
26 reviews on AutoScout24
 
09/08/2024
Reviewed location: Motor Center Heinen Dortmund-Dorstfeld
4.32 out of 5
Good
25 reviews on AutoScout24
 
08/15/2024
Reviewed location: Motor Center Heinen Bergkamen
4.30 out of 5
Good
384 reviews on Google
 
08/29/2024
Reviewed location: Motor Center Heinen Bergkamen
4.20 out of 5
Good
771 reviews on Google
 
09/12/2024
Reviewed location: Motor Center Heinen Holzwickede
4.16 out of 5
Good
64 reviews on AutoScout24
 
09/08/2024
Reviewed location: Motor Center Heinen Holzwickede
3.70 out of 5
Good
29 reviews on Facebook
 
07/05/2024
Reviewed location: Motor Center Heinen Essen
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All reviews and experiences about Motor Center Heinen are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 03/14/2016  |  Last update: 09/06/2024   |  Report profile

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