SHL Versicherungsmakler GmbH

I can only recommend SHL - super fast processing, especially in times of need Mrs. Larcher was always available and everything was handled great!
Really great!

Even though the complete handling of the claim took almost 3 months, everything was done to our complete satisfaction.
All the people involved understood the urgency of a quick settlement and were always friendly and helpful.
Special thanks go to the worker who closed the wall opening at the end and also went the extra mile to reconnect the washing machine correctly.

I was extremely impressed and satisfied with the service provided by Ms. Monika Hofner. She took complete care of the entire claims process. What was unfortunately a disaster was the painter, who should have painted the kitchen properly. But I reported this and it was rectified.

First of all, hello from the far north, from the Baltic Sea.
Where do I start and where do I end?
Without SHL and without Mr. Janik and his team (SHL Versicherungsmakler GmbH Munich), we would not have been able to finish our construction and would have been helplessly at the mercy of our developer's insolvency.
SHL, this insurance company and especially Mr. Janik saved our butts.
I think there is no better way to put it in a nutshell.
We had chosen a property developer who was supposed to take care of all the imponderables for us.
Unfortunately, nothing came of it.
On the contrary, everything weighed exclusively on our shoulders from the very beginning and resulted in pure stress and more than significant additional costs (Corona, Ukraine, insolvency of the developer, increased prices, etc.).
Mr. Janik cushioned our and my helplessness and panic with a bear-like calmness and kept our backs free with advice and action and a lot of patience.
The insurance company did the rest and worked very flexibly with SHL and us.
If you don't take out this property developer insolvency insurance from R+V, you are at the mercy of your builder and probably won't be able to even come close to completing your construction if the developer becomes insolvent. Your Volksbank and R+V insurance are your contacts.
A consultation does not hurt and is clarifying and informative.
Just go ahead and take out the policy and don't give it a second thought.
There are certainly many more than unnecessary insurances, this one is vital.
I would like to thank SHL for the great and more than helpful support.
It's really something special when something like closeness, trust and almost friendship can develop over the phone.
Many thanks, Mr. Janik, also for the honest and heartfelt words in your "farewell letter". We would be very happy if everything that you have given us along the way comes true for you as well.
You and your families are always welcome at the Baltic Sea.
We look forward to meeting you in person.
Thank you very much.

Everything went wonderfully, thank you very much

Very committed to the customer.

Mrs. Hofner is an angel, the claim was really bad and without her I would certainly have gone crazy. A wonderful, empathetic person.

Our contact person, Mr. Schwenk, was very friendly and competent. He responded promptly to emails from our side by email or directly by telephone. The whole "project" ran smoothly and without any delays! Thank you very much!

Perfect handling; contact person (in our case Ms. Monika Hofner) very competent, friendly and committed, always available or called back immediately; we were well looked after all round and very satisfied. Many, many thanks!

Always quick, friendly and competent advice and handling of cases.

The handling of the insurance claim was quick and unbureaucratic, thanks to Ms. Eisenrieder
She helped us a lot with her expertise and friendliness.
We are very satisfied.

Ms. Hofner was a great help to us in dealing with our water damage.
Fast claims settlement, friendly communication👍

With the uncomplicated handling and the very friendly and competent employee!

Everything was fine as far as SHL was concerned, but unfortunately that wasn't all.

Axenbeck joinery, both professionally and in terms of service,
Quick recognition of the source of the damage by Haustechnik Knorr.

Super easy, friendly staff! No hidden costs.

Thank you very much! For everything!
Your patience!
Your understanding for us and the situation!
For the calm you brought to the situation and your support whenever we had questions.
It all made it easier for us.

Outstanding service. Competent and fast response and settlement of the insurance claim.

The claims handler took very good care of everything after my water damage: starting with the surveyor, through the swift commissioning of the tradesmen to the assertion of the costs with the insurance company. I was informed in detail about every step.