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The feedback shared on ProvenExpert shows that reviewers express high levels of general satisfaction with SteyExpressTrans, highlighting their positive experiences during moving services. Additionally, reviewers report that the customer service was notably responsive and helpful throughout their interactions. Overall, the experiences shared indicate a strong commitment to meeting customer needs.
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Comment from SteyExpressTrans:
Comment from SteyExpressTrans: Keep your company data (e.g. address, phone number) accurate and reliable across many platforms, including Google and Facebook.
Do you want to update your data (e.g. company address, phone number) for your business listings, too?
We cannot accept your description as it stands. We took on the job at short notice without asking for the usual down payment - out of trust and to accommodate you.
No fixed price was expressly agreed, but - as stated in the quotation - billing was based on actual expenditure. The schedule communicated in advance was already close to the actual time and effort required later.
On site, it turned out that the scope of the move was significantly larger than originally stated. In addition, the carrying route had not been prepared due to snowfall, so our employees had to secure it themselves first. This resulted in a delay of around 1-2 hours during loading.
The move was carried out in full and completed together on site. The acceptance report was signed by you without any objections.
During unloading, you independently organized additional helpers to speed up the process and reduce costs. This was not necessary as we would have completed the move with our own team.
In accordance with the contractual agreement, payment was to be made directly afterwards. This did not take place. The payment you promised on the following day has also not been implemented to date.
We tried in advance to reach an amicable solution on the basis of a reduced settlement invoice. As no agreement was reached, the services actually rendered were invoiced in accordance with the contractual basis.
Nevertheless, we have already accommodated you by several hundred euros with regard to the minor damage reported in order to facilitate an amicable solution. However, further processing via the insurance company is only possible once the outstanding invoice has been settled.
We have not yet received any verifiable evidence of the damaged TV sets you mentioned. We have only received a cardboard box with a slight pressure mark, which is not sufficient for a final assessment of possible damage to the appliance itself.
As no payment has been made to date and no clarification has been possible, the matter is now being legally clarified.
We work for numerous customers every day and receive predominantly positive feedback, which reflects our standards of quality and reliability. We therefore regret this individual case all the more, but reject your accusations in essential points.
The final clarification of the matter will now take place through the appropriate channels.