A handmade wool jacket from Nepal that I had grown fond of had signs of wear and moth holes on the cuffs and hood. An initial inspection of pictures of the damage showed that a repair without the original wool was not recommended. Upon my request, as this is a very valuable item of clothing for me, TikinWolle agreed to look into the case after all in quick communication via WhatsApp. One working week after sending it in (all steps were documented on WhatsApp), I received the jacket back. The cuffs have been recreated to my complete satisfaction and are indistinguishable from the originals. I could no longer find the moth hole - so no repair job either!
I am extremely grateful for the quick, inexpensive, professional and remarkable repair. The communication was friendly, fast, honest and competent right from the start!
Thank you very much!
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