Faktor X has been a sales partner for Xerox since 1998 and is number one in the Berlin/Brandenburg area. The company was founded in October 1998 and was first certified as a Premier Partner by Xerox Germany in 2000. As a Xerox Premier Partner,... Faktor X is subject to special quality criteria that are reviewed every year.
As part of the European certification process, we have been named a Xerox Platinum Partner or Xerox Gold Partner in recent years.
Faktor X is a very reliable and competent partner who has accompanied us through all of our implementations and our company's growth from 12 to over 400 employees. And this has been the case for 18 years. We also appreciate the personal contact and the consistency of the contact persons. We are looking forward to the next years.
It took less than 24 hours for the ordered replacement part for the defective printer to be delivered. The replacement of the broken transfer ribbon on the printer took about ten minutes under the telephone guidance of the very friendly and competent Faktor X employee. I was extremely satisfied with the assistance of the employee, but also satisfied with my execution :) :) :)
Plugged in the power and the printer worked immediately. I guess that's all that needs to be said. PERFECT run....
absolutely great service...if you have problems, a short mail and an employee answers and you solve the problem together...I can only recommend Faktor X and thank you for the great service and the really competent and super nice employees
Ralph Czarnecki from the tax office Elke Abjörnson in Berlin
We were particularly satisfied with the response to our maintenance or repair request: a FaktorX e-mail promptly arrived on how to proceed, the callback from the call center followed immediately, then another callback to make an appointment, two hours later the specialist rang us in the office, expertly fixed the problem (and was also equipped with the necessary spare parts for this, the small guide wheels with the rubber profile for the paper feed) and also discovered another problem, which he also fixed immediately.
Service very good. Creative solution with commitment has minimized downtime (printer). A more uncomplicated contact by phone (without waiting on hold or mailbox with callback request discuss) would be perfect.
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Profile active since 01/21/2020 | Last update: 06/14/2022
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