Faktor X Xerox Vertragspartner Schröter e.K.

Consulting, sales and services

Faktor X Xerox Vertragspartner Schröter e.K.
TOP SERVICE PROVIDER 2023
TOP RECOMMENDATION 2023
4.82 out of 5
Excellent
126 Reviews
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Contact information
Faktor X has been a sales partner for Xerox since 1998 and is number one in the Berlin/Brandenburg area. The company was founded in October 1998 and was first certified as a Premier Partner by Xerox Germany in 2000. As a Xerox Premier Partner,...
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Contact information

Faktor X Xerox Vertragspartner Schröter e.K.
Am Borsigturm 44
13507 Berlin
Germany
Directions

Contact person
Markus Nagorsen

Opening hours

Sunday CLOSED

Websites

Social Media

100% Recommended
5 stars 107
3 stars 0
2 stars 0
1 star 0
Quality
Value
Services
Implementation
Consulting
Customer service
Excellent (4.87)
Cost-performance ratio
Excellent (4.68)
Top competencies

Customer loyalty

5.00 out of 5
8 Reviews

Professionalism

5.00 out of 5
7 Reviews

Sustainability

5.00 out of 5
6 Reviews

111 Reviews on ProvenExpert.com

4.94 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
Reliable customer service that gives great advice and security. I don't think you can do better than that!
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Customer review & rating for:
Kundenorientierung in der Beratung
08/10/2023Stefan E. Bischof, Stan Hema G.
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
Thank you very much for the very positive feedback. We are happy to pass it on to the sales department.
4.80 out of 5
Excellent
Recommendation
Through the personal consultation of Mr. Großer, the bdla was always very well cared for and advised.
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Customer review & rating for:
Kundenorientierung in der Beratung
07/25/2023Anonymously
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
Thanks for the great feedback.
5.00 out of 5
Excellent
Recommendation
Very patient employee. Always on hand when you need help.
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Customer review & rating for:
Kundenorientierung in der Beratung
07/06/2023Christian F.
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
Thank you for the great review of our work.
5.00 out of 5
Excellent
Recommendation
Good day. Apart from the very high-quality looking printer, the fast and competent service during setup is particularly worth mentioning! Absolutely recommend.
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Customer review & rating for:
Kundenorientierung in der Beratung
06/30/2023Anonymously
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
Thank you, if you are satisfied, so are we.
5.00 out of 5
Excellent
Recommendation
Thank you for the quick response to our request.
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Customer review & rating for:
Kundenorientierung in der Beratung
06/30/2023Anonymously
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
If it went fast and well we are also satisfied.
5.00 out of 5
Excellent
Recommendation
After years of problems with our printer, we finally have someone on our side who can help us and we can take care of more important things in the office than the printer.
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Customer review & rating for:
Kundenorientierung in der Beratung
06/29/2023Anonymously
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
We take care of your printer landscape and you can take care of your work. That's exactly what we want to happen. It's great that it's happening for you now.
5.00 out of 5
Excellent
Recommendation
We were able to significantly reduce our costs for equipment and printing thanks to the recommendations of Faktor X Xerox Vertragspartner Schröter e.K.. Many thanks for that.
Compact Media Agency for Communication GmbH
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Customer review & rating for:
Kundenorientierung in der Beratung
06/29/2023Anonymously
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
Thank you for the great feedback. When something like that comes out of our consultation, we're even more pleased.
4.93 out of 5
Excellent
Recommendation
Very effective and pleasant consultation as well as flexible implementation. Many thanks
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Customer review & rating for:
Kundenorientierung im First Level Support
06/29/2023Anonymously
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
Thanks for the great review
5.00 out of 5
Excellent
Recommendation
The advice and support are always friendly, fast and competent.
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Customer review & rating for:
Kundenorientierung im First Level Support
06/26/2023Anonymously
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
Thank you for the great feedback. We are particularly pleased when our advice and support are equally convincing.
5.00 out of 5
Excellent
Recommendation
Our contact person Mr. G. always has an open ear for customer concerns is always available and reliable - thank you for the good cooperation!
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Customer review & rating for:
Kundenorientierung in der Beratung
06/22/2023Anonymously
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
Thanks for the great feedback.
4.60 out of 5
Excellent
Recommendation
We feel very well looked after by the company Faktor X Schröter e. K. . Only with the Xerox supplies of toners it does not work, there is the worm in it. We still have to look for it together.
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Customer review & rating for:
Kundenorientierung im First Level Support
06/21/2023Frau R.
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
Thank you for your great review. The toner thing is very annoying for us as well and in any case where the Xerox supply chain is not working properly, we are looking for the worm to hopefully remove it permanently.
5.00 out of 5
Excellent
Recommendation
We were well advised and for the first time in 16 years we got a device as it was described to us. Again and again with pleasure
Company Systema Elektroanlagen GmbH
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Customer review & rating for:
Kundenorientierung in der Beratung
06/21/2023Anonymously
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
Too bad for you that it had to take so long. But this time it obviously worked out with one of our consultants. Thank you for your evaluation.
5.00 out of 5
Excellent
Recommendation
Price / performance ratio I can not judge, because I do not know what we paid for the service.
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Customer review & rating for:
Kundenorientierung in der Beratung
06/16/2023Anonymously
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
Thank you for the very good review, which drives us to continue in this way.
5.00 out of 5
Excellent
Recommendation
Competent help combined with very good personal care result in a perfect service.
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Customer review & rating for:
Kundenorientierung im First Level Support
05/10/2023Jana B.
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
Thank you for the praise. We try to continue at the level.
4.98 out of 5
Excellent
Recommendation
They seek and find solutions even for extraordinary situations & working environments. The support is provided with a high level of time and personal commitment.
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Customer review & rating for:
Kundenorientierung in der Beratung
04/26/2023Anonymously
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
Thanks for the great feedback.
5.00 out of 5
Excellent
Recommendation
Very personal attention and reliable help
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Customer review & rating for:
Kundenorientierung in der Beratung
04/05/2023Kirstin R.
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
Thanks for the great feedback.
5.00 out of 5
Excellent
Recommendation
Handles support requests for the customer when they fall through the cracks in direct Xerox support. Thank you!
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Customer review & rating for:
Kundenorientierung im First Level Support
03/28/2023Gunter Liebold, data experts g.
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
That's what we like to do.
5.00 out of 5
Excellent
Recommendation
The experience has been consistently positive. For this reason, I also let previous printer leasing contracts, e.g. from ChipSet, expire and switched completely to Factor X.

Stefan K. - IT Service & Support
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Customer review & rating for:
Kundenorientierung in der Beratung
03/23/2023Stefan K.
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
Thank you for the great review. It is important for us to deliver holistic service, especially to relieve the IT.
5.00 out of 5
Excellent
Recommendation
Great advice, fast delivery, top support for network integration
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Customer review & rating for:
Kundenorientierung in der Beratung
03/20/2023S.
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
Thanks for the great feedback.
5.00 out of 5
Excellent
Recommendation
Very competent advice from Mr. Großer in the field and reliable support - fast, binding, reliable - keep it up.
Mrs. Wilke, EFO GmbH
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Customer review & rating for:
Kundenorientierung im First Level Support
03/16/2023Frau W.
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
Thank you for the review. We are happy to pass on the praise to Mr. Großer and our support team.
15 Reviews from
1 other source
4.00 out of 5
Good
4.00 out of 5
Good
15 reviews on Google
 
03/24/2023
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All reviews and experiences about Faktor X Xerox Vertragspartner Schröter e.K. are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 01/21/2020  |  Last update: 09/23/2023   |  Report profile

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