Faktor X Xerox Vertragspartner Schröter e.K.

Consulting, sales and services

Contact information
Faktor X has been a sales partner for Xerox since 1998 and is number one in the Berlin/Brandenburg area. The company was founded in October 1998 and was first certified as a Premier Partner by Xerox Germany in 2000. As a Xerox Premier Partner,...

Contact information

Faktor X Xerox Vertragspartner Schröter e.K.
Am Borsigturm 44
13507 Berlin
Germany
Directions

Contact person
Markus Nagorsen

Opening hours

Wednesday 08:00 am-05:00 pm

Websites & Profiles

100% Recommended
5 stars 53
4 stars 0
3 stars 0
2 stars 0
1 star 0
Excellent (4.93)
Top competencies

Professionalism

5.00 out of 5
15 Reviews

Sustainability

4.93 out of 5
15 Reviews

Customer focus

4.89 out of 5
9 Reviews

53 Reviews on ProvenExpert.com

4.97 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
Whenever we have a problem, which rarely happens, support staff are immediately on the phone and also on site. competent service very friendly staff.
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Customer review & rating for:
Kundenorientierung im First Level Support
06/13/2022Simone T.
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
We are very pleased with your review, especially the note with the very friendly staff.
5.00 out of 5
Excellent
Recommendation
Faktor X is a very reliable and competent partner who has accompanied us through all of our implementations and our company's growth from 12 to over 400 employees. And this has been the case for 18 years. We also appreciate the personal contact and the consistency of the contact persons. We are looking forward to the next years.
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Customer review & rating for:
Kundenorientierung in der Beratung
06/10/2022Anonymously
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
We are very happy about the great rating and your comments and will continue to be available as a reliable partner.
5.00 out of 5
Excellent
Recommendation
It took less than 24 hours for the ordered replacement part for the defective printer to be delivered. The replacement of the broken transfer ribbon on the printer took about ten minutes under the telephone guidance of the very friendly and competent Faktor X employee. I was extremely satisfied with the assistance of the employee, but also satisfied with my execution :) :) :)
Plugged in the power and the printer worked immediately. I guess that's all that needs to be said. PERFECT run....
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Customer review & rating for:
Kundenorientierung im First Level Support
05/31/2022R. S.
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
We are glad that it went so smoothly and we could help them and especially, they themselves. Keep it up ;-)
5.00 out of 5
Excellent
Recommendation
Advice on finding a product was first-class, and with the appropriate service offer, it doesn't always have to be a new device, also from a sustainability point of view.
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Customer review & rating for:
Kundenorientierung in der Beratung
05/02/2022Anonymously
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
Thank you for your great feedback. We see it that way too, which is why we also offer very good used systems with a clear conscience.
5.00 out of 5
Excellent
Recommendation
absolutely great service...if you have problems, a short mail and an employee answers and you solve the problem together...I can only recommend Faktor X and thank you for the great service and the really competent and super nice employees

Ralph Czarnecki from the tax office Elke Abjörnson in Berlin
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Customer review & rating for:
Kundenorientierung im First Level Support
04/29/2022Ralph C.
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
Thank you for the praise. The service team and we are pleased with this recognition and take it as an incentive to continue.
5.00 out of 5
Excellent
Recommendation
I was very nicely taken care of by Mr. Antoine and he was very accessible and very helpful.
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Customer review & rating for:
Kundenorientierung im First Level Support
02/04/2022Anonymously
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
Thanks for the great feedback.
5.00 out of 5
Excellent
Recommendation
Mr. Leu is always easily accessible and consistently solution-oriented, thus always very helpful.
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Customer review & rating for:
Kundenorientierung in der Beratung
01/14/2022Valentina B.
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
Thank you for the great feedback. We will be happy to pass it on to Mr. Leu.
4.50 out of 5
Excellent
Recommendation
Very patient and competent advice, we were very satisfied.
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Customer review & rating for:
Kundenorientierung im First Level Support
01/13/2022Anonymously
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
Thank you for the great feedback. If you use our service again, you will find that our waiting times and accessibility are excellent. For today, we can live well with your neutral rating on these points.
5.00 out of 5
Excellent
Recommendation
The advice was great, we are very satisfied, thank you very much!
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Customer review & rating for:
Kundenorientierung in der Beratung
11/05/2021Anonymously
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
Thank you for the "flowers".
5.00 out of 5
Excellent
Recommendation
Very courteous and patient. Gladly again and again.
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Customer review & rating for:
Kundenorientierung in der Beratung
10/20/2021O.
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
Thanks for the great feedback. It didn't take that much patience after all 😉 .
5.00 out of 5
Excellent
Recommendation
Mr. Antoin has explained very detailed and well, we were absolutely satisfied.
Thank you very much again.
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Customer review & rating for:
Kundenorientierung im First Level Support
10/20/2021Anonymously
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
Thanks for the great feedback. We'll pass it on to Mike Antoine.
5.00 out of 5
Excellent
Recommendation
friendly, fast & competent
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Customer review & rating for:
Kundenorientierung im First Level Support
10/13/2021Marc A.
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
We appreciate your great feedback and continue at this level.
5.00 out of 5
Excellent
Recommendation
We have been a satisfied customer for years, thank you!
Show original
Customer review & rating for:
Kundenorientierung in der Beratung
10/12/2021Anonymously
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
Thank you for the great feedback. We take it as an incentive and continue at this level.
5.00 out of 5
Excellent
Recommendation
We were particularly satisfied with the response to our maintenance or repair request: a FaktorX e-mail promptly arrived on how to proceed, the callback from the call center followed immediately, then another callback to make an appointment, two hours later the specialist rang us in the office, expertly fixed the problem (and was also equipped with the necessary spare parts for this, the small guide wheels with the rubber profile for the paper feed) and also discovered another problem, which he also fixed immediately.
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Customer review & rating for:
Kundenorientierung im First Level Support
08/17/2021Jürgen M.
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
Thank you for your extensive and great feedback. We take it as an opportunity to continue at this level.
4.75 out of 5
Excellent
Recommendation
Service very good. Creative solution with commitment has minimized downtime (printer). A more uncomplicated contact by phone (without waiting on hold or mailbox with callback request discuss) would be perfect.
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Customer review & rating for:
Kundenorientierung im First Level Support
08/09/2021K. H.
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
Thank you very much for your great review. We will discuss your comments with the whole team and see what we can do better.
5.00 out of 5
Excellent
Recommendation
The advice was very competent and the offer met my needs perfectly. Thank you very much!
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Customer review & rating for:
Kundenorientierung in der Beratung
08/04/2021Frau P.
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
Thank you very much for your great feedback. We will continue like this and hope that our advice will help many more customers.
5.00 out of 5
Excellent
Recommendation
Very good customer advice from the entire team; delivery, installation, commissioning and training - everything very good and compact as well as complete.
Thumbs up and many thanks!
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Customer review & rating for:
Kundenorientierung in der Beratung
07/30/2021Mark A.
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
Thank you for the great feedback. we take it as motivation for the future and continue like this.
5.00 out of 5
Excellent
Recommendation
So far, with every request a very competent and solution-oriented support.
Show original
Customer review & rating for:
Kundenorientierung im First Level Support
06/10/2021Anonymously
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
Thank you for your great feedback. We know that Mike and the team are doing a great job, but we are always happy to have it confirmed by our customers.
5.00 out of 5
Excellent
Recommendation
Uncomplicated process - From quotation to delivery to set-up.
Paul Brauer, Reflect IT Solutions GmbH
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Customer review & rating for:
Kundenorientierung in der Beratung
06/07/2021Reflect IT Solutions GmbH, Paul B.
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
Thank you for the great review. We will continue to do our best in the future.
4.83 out of 5
Excellent
Recommendation
Adherence to delivery dates, reliable advice, fast processing of special questions, high equipment quality, always fast delivery of consumables.
quality, always fast delivery of consumables
Show original
Customer review & rating for:
Kundenorientierung in der Beratung
05/31/2021UmNat L.
Faktor X Xerox Vertragspartner Schröter e.K. Comment from Faktor X Xerox Vertragspartner Schröter e.K.:
Thank you for your great feedback. What is still missing to 5.0 is an incentive for us to become even better.
15 Reviews from
1 other source
4.30 out of 5
Good
4.30 out of 5
Good
15 reviews on Google
 
04/11/2022
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All reviews and experiences about Faktor X Xerox Vertragspartner Schröter e.K. are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 01/21/2020  |  Last update: 06/14/2022   |  Report profile

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