I had tried to postpone the appointment by email and there was no response. Now I'm supposed to rate a conversation that didn't take place. This is absolutely ridiculous
We are sorry that the rescheduling of your appointment by e-mail did not work out. Due to our large number of requests (60-80 requests per day), we use software for our appointment confirmation, which allows you to reschedule your appointment at the touch of a button.
We could not find any cancellation from you in our system, neither by Calendly nor by email. You did not respond to WhatsApp messages or calls to clarify the technical problem, especially since you could have canceled via Whats-App.
In addition, our rating links are also sent out automatically here, which also stands for our transparency, as we give everyone the opportunity to rate us.
What we do find questionable is your review of a service that you have not used and that you therefore simply cannot rate. Our many positive reviews also show that customers who use our service are very satisfied.
Of course, we wish you all the best for the future and are happy to answer any questions or suggestions you may have.
Sorry for any misunderstandings - We would like to help you
We have received your feedback regarding your experience with our Zoom meeting and would like to sincerely apologize for any inconvenience. We are sorry to hear that you waited half an hour in the meeting without anyone showing up.
After an internal review, we have determined that we attempted to reach you by phone during the time period you indicated in order to assist you directly. Unfortunately, we were unable to reach you at that time despite several attempts.
We are interested in clarifying your request and ensuring that you receive the support you need. Please contact us so that we can find a solution together.
Once again, we apologize for any misunderstandings and hope to have the opportunity to regain your trust.
The interview was great, very well explained and especially understandable explained how everything works, how they work and how everything works exactly. Simply super
It was a very nice, open and honest conversation. It was not tried to talk something out or impose.
Unfortunately, I am already so well secured that it turned out that I do not need the help of the financial rescuers.
Nevertheless, I can only recommend it.
Very good advice. The conversation was nice and extremely informative. The colleagues from Finanzretter are definitely competent and know what they are talking about.
The first meeting was very friendly. Everything was explained very well and understandably. I'm looking forward to the next interview because I can then give a little more feedback.
Super nice and competent conversation, understandably expressed and clarified. Absolutely customer-oriented without the otherwise typical sales intentions.
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Profile active since 01/28/2022 | Last update: 12/09/2023
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We could not find any cancellation from you in our system, neither by Calendly nor by email. You did not respond to WhatsApp messages or calls to clarify the technical problem, especially since you could have canceled via Whats-App.
In addition, our rating links are also sent out automatically here, which also stands for our transparency, as we give everyone the opportunity to rate us.
What we do find questionable is your review of a service that you have not used and that you therefore simply cannot rate. Our many positive reviews also show that customers who use our service are very satisfied.
Of course, we wish you all the best for the future and are happy to answer any questions or suggestions you may have.
Best regards, your Finanzretter team