1Positive: The unusual drainage construction was professionally implemented.
1Negative: The installation week was fixed by telephone but the employees arrived unannounced. They were lucky that I was there.
1 Negative: An existing DN 100 cast iron pipe was shortened with an angle grinder, but the cuttings were not removed. Result: after one day of continuous rain, an approx. 1 m² rust stain on the decking.
2 Positive: The working time of the fitters was 2x 6 hours on site, exactly as stated in the quotation.
2 Negative: An additional 3 working hours were invoiced for setting up and loading the van. Amount of material: 2m copper pipe DN 100, 2m gutter, 7 gutter hooks and some fittings, end pieces and small parts. Too expensive for 250€ gross.
Schiller
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Translation
Thank you very much for your feedback. Your opinion is very important to us and this is the only way we can improve.
I am pleased to hear that you are satisfied with the craftsmanship of our work. I would like to comment briefly on the other points:
- You are right that the exact date was not agreed. We fixed the week and it was clear to us that we could work on the construction site without you being there. Sometimes free dates arise at short notice and we are glad that we were able to keep to the previously agreed week given the volume of work and the weather conditions.
- Unfortunately, the debris on the terrace was not visible. We swept up the debris and took it away. Some light dust may remain. The dust only bonded and changed color when it rained. As discussed on the phone, we even cleaned the terrace afterwards. According to them, it could be removed by themselves.
- The offer was estimated both in terms of time and material due to the complexity. However, the unit prices of the materials did not change at any time, which is why only the quantity of materials should have been open. Additional work was still commissioned, so it took us a little longer and we also needed a little more material.
I hope that I have been able to explain our point of view and that it is reasonably understandable. I really appreciated working with you and would be delighted if we could continue to work together in the future.
MfG
Rosenbach