The placement of caregivers is very friendly, direct and professional. Contacts by phone and e-mail, these are always answered quickly. The mediation already pays attention to a successor before the change of the caregiver, submits proposals and takes over the entire organization.
Thus the own Organsiationsaufwand is small. Before the selection of the caregiver, there is a catalog of requirements, a description of the person and a description of the respective service. Also, the direct contact to the next planned force is possible. All in all very transparent. Our current caregiver is experienced in dealing with patients suffering from dementia. She cares for our mother very well and comprehensively. In addition, she relieves us as relatives immensely.
Really nice !
Thank you very much for your positive evaluation and constructive feedback. It helps us a lot to optimize our services and to eliminate ambiguities. Our invoicing in particular is indeed complex - which is ultimately in the interests of families. This makes it easier for you to be reimbursed for services by your health or long-term care insurer.
Regarding your question: The discrepancies between cost estimates and the actual invoice amount are usually due to different time periods, which are the basis in each case. In the offer of the caregiver is always the entire period of use specified, for example, 23.02. to 15.04.2023. In the cost estimates of Hausengel GmbH is always the entire period listed, but listed from the 1st of the month, in our example, so 1.02. to 15.04.2023. The invoice of Hausengel GmbH is always based on the calendar month, so the cost estimate of the GmbH is also always generated from the beginning of the month. However, the end of the offer coincides with the date on the cost estimate.
We will be happy to explain any ambiguities again in a telephone conversation, because cost transparency is one of the most important values of our company. Your personal consultant will be happy to assist you.
Your Hausengel team